All posts by Dominic Gilroy

National Core Content Procurement – Survey Feedback

To follow Richard Bridgen’s update on the national core content procurement work, I’d like to follow up with a short post to mention how we used feedback from January’s survey of NHS library teams to refine the selection criteria for HEE-funded digital knowledge resources.

As a reminder, selection criteria are high level criteria used at the start of the procurement process (the ‘invitation to quote’ stage) to guide our decisions about which resources to seek quotes for, and then again at the end of the process, to select and justify the final resources purchased. They are thus different from evaluation criteria which are used in the middle part of the process, to evaluate all capable providers.

The responses to the survey question about selection criteria were mostly very helpful. They helped further define the criteria we had already proposed, for instance to reflect the aspects of ‘quality’ and of ‘breadth’ that you feel are important. For instance, currency of content (lack of embargoes) is clearly regarded as important, and many survey respondents highlighted the need to try to better cater for specialist groups. Survey responses also pointed to the need to include ‘continuity’ as an additional criterion: many of you commented on the value of long term stability and the fact that if a resource has been purchased centrally for some years, funds which may once have been used to purchase it locally will have long since been diverted elsewhere!

Some of the suggestions for ‘additional’ selection criteria – such as access via mobile devices, interoperability, service availability, stability of content, customer support – were a useful reminder of what is important to customers, but are in fact already built into the Framework Agreement procurement process. This is because they are included in Framework as service requirements: suppliers will not have been included on the Framework unless they can demonstrate they meet these requirements. Some of the suggestions were unfortunately too broad to be useful without further clarification (‘usability’ was our favourite in this category!).

So in summary, as a result of your feedback, we have added widened our definitions for all criteria, and added continuity to the list, which now looks like this.

Breadth: this resource will contribute to a collection which supports our aim to provide the NHS workforce in England access to resources which support the range of NHS functions, specialisms and priorities;

Quality: this resource supports our focus on resources which healthcare and knowledge professionals regard as being of high quality. Key indicators of quality are currency, authority (peer-reviewed content, expert editors) and relevance;

Value for money: there is evidence that

  • central or collaborative procurement of this resource provides a clear discount on local procurement
  •   if this resource were not purchased centrally or collaboratively, many organisations would seek to purchase it locally;
  • current or anticipated usage of this resource indicates that full text cost per download is/will be less than the cost of access via document delivery

Discoverability: this resource is likely to be readily discoverable via multiple routes, including the NICE-provided infrastructure and current/future alternative routes;

Recommended by LKS: a significant number of LKS think it is essential or highly desirable to include this resource amongst those purchased centrally;

Continuity: it makes sense to continue to make procure this resource centrally/collaboratively, because it meets other criteria and there is dependence on its continued availability/discontinuation would have a significant adverse impact.

Thanks again for your input.

Helen Bingham
Head of Knowledge Services and TEL, HEE (South)

A Pay per View project

Examining the efficacy of a pay per view system as opposed to subscriptions for journal access in an NHS healthcare library setting.

Who

In the Autumn of 2015, Jo Thomas, Trust Library Services Manager at Northern Lincolnshire and Goole NHS FT (NLaG) and Jacqui Smales, Knowledge Services Manager at Hull and East Yorkshire Hospitals NHS Trust  (HEY) discussed submitting a bid to David Stewart to fund a ‘Pay per View’ project within the LKS of our respective Trusts. It led to discussions with Richard Osborn in 2016, under the ‘Discovery’ remit of the KfH strategy that  ultimately bore fruit in the form of some funding from Health Education England, enabling us, after some hitches setting up, to carry out the project from October 2017 until the end of February 2018. Jo and Jacqui enlisted the help of their staff members, Chris Lawton, Specialist Librarian for e-Resources at NLaG and Tim Staniland, Outreach Librarian at HEY, to run the project.

We wanted to see if we could build upon the work that Jenny Lang, Head Librarian at Salisbury NHS FT, had carried out in 2013 regarding Pay per View.

Why

We could see that article requests were declining to a degree within our services, subscription bundles of e-journals were ever increasing in price, and the ‘bundle’ nature of them meant that they always included a considerable percentage of content that we felt we did not need or want.

Although NLaG still subscribed to e-journal bundles, HEY didn’t, meaning that we were potentially good comparison sites to run such a project. We wanted to know if it would be cheaper for our users to access content of journals on a pay per view basis which would mean that we, as librarians/knowledge managers, would only be paying for what was actually being used. We thought that the results of our project may also help inform the procurement decisions surrounding the National Core Content.

Different Approaches

It was decided that we would take a different approach to the project at each site, with NLaG using a debit card to purchase articles online on behalf of our users, therefore taking a mediated approach. HEY purchased a ‘bundle’ of articles/book chapters using Elsevier’s ScienceDirect ArticleChoice®service with the intention of letting their users ‘loose’ in terms of acquiring their own online journal articles via ArticleChoice®

Our Findings

At NLaG we had to promote our PPV article request service regularly to get any uptake, and ultimately used PPV to satisfy our regular article request service.  For the duration of the project we logged ease of access or any difficulties encountered when purchasing articles for our users.

At HEY only 2 people took up the offer of being given access to ArticleChoice® and only towards the very end of the trial, one of those individuals then got in touch to say they were having difficulty using the service.

It was decided at HEY not to open up the project to satisfy regular article requests. However, in order to understand the experience of the individual having difficulties, we tried the ArticleChoice® service ourselves and realised that it could be quite cumbersome for users not regularly searching databases or online journals themselves to access articles via this particular method.

Conclusion

From our small study, it became clear that pay per view using a debit or credit card, albeit a mediated approach, is a viable economic option for LKS with a small budget. However, the drawback of the mediated approach is of, course, that it can only occur during the staffed opening hours of the LKS. The ScienceDirect ArticleChoice®approach can be both a little cumbersome and relatively narrow in scope compared to using a debit/credit card, but has the advantage for the end user of being available outside of normal working hours.

Recommendation

A combination of maintained ILL lending groups that have well thought through subscription plans, spreading the costs across different sites, whilst maintaining access for as many libraries as possible combined with pay per view, British Library On Demand and Open Access, would be an excellent step forward.

Full report can be found here

Chris Lawton, Jacqui Smales, Tim Staniland and Jo Thomas

Update from HEE LKS Leads

A few points of feedback for LKS managers and teams from the meeting of the HEE Library and Knowledge Service Leads Group on 26 February:

  • Developing and making the case for an equitable funding model for NHS LKS is a current high priority. We hope to be able to engage with Trusts on our proposals during this year.
  • With the Department of Health, we are currently negotiating extension of the CLA Licence Plus for the NHS in England for a further five years from April 2018.
  • With NICE, we are progressing re-procurement of a new national core content collection from April 2019, and also exploring options for extended collaborative purchasing of e-resources. Our thinking informed by feedback from the 90% plus LKS teams who responded to our survey and provided information about local investment in e-resources – thank you!
  • Work continues on development of the new national LKS quality assurance process, which will feature a much reduced number of quality standards with associated evidence requirements, and graded levels of attainment. The process will be piloted by a small number of LKS this year.
  • Building on the work to date within the Knowledge for Healthcare Public and Patient Information work stream, it has been agreed that the role of health librarians in supporting health literacy will be the focus of this work stream for the next two years. A blog post about this will follow shortly.
  • The Workforce Planning and Development work stream has identified CPD priorities for the LKS workforce for the next two years, drawing on feedback from recent development needs analyses and a review of strategic priorities. Meanwhile, we are submitting a response about the healthcare LKS workforce to the consultation on ‘Facing the Facts, Shaping the Future’ (the draft national workforce strategy for health and care for England to 2027).
  • Three more STEP literature searching e-learning modules are now available, and a new set of knowledge management e-learning modules are in development, with the design of the knowledge management postcards being refreshed to match.
  • More #AMillionDecisions social media cards are being created, featuring quotes about the role of library knowledge specialists from senior national NHS leads. An HEE LKS presence at June’s NHS Confederation Conference will provide a further opportunity for high level advocacy, and we are delighted that a number of Knowledge for Healthcare-related papers have been accepted for this year’s HLG and EAHIL conferences.

If you have comments or queries relating to this bulletin, please contact your HEE LKS Lead.