Category Archives: Quality and Impact

Evaluation Framework – measuring our success

The Evaluation Framework

How do we know that we are progressing towards achieving the delivery of the vision for Knowledge for Healthcare?

The aim for the Quality and Impact work-stream in delivering the vision is to enhance the quality and demonstrate value of library and knowledge services. Working with Sharon Markless, strategic development of an overarching Evaluation Framework for healthcare library and knowledge services has been produced.

The framework will enable the evaluation of library and knowledge service delivery providing data to demonstrate impact, assure quality of services, and enable service improvement.  The framework is based around six objectives defining the contribution Library and knowledge services can make to the achievement of Knowledge for Healthcare.  These have been chosen areas which are in the direct sphere of influence and action by library and knowledge services.

The Six Impact Objectives:

  • Organisations are more effective in mobilising evidence and internally generated knowledge
  • Patients, carers and the public are empowered to use information to make health and well-being choices
  • Improved consistency and increased productivity and efficiency of healthcare library and knowledge services
  • Enhanced quality of healthcare library and knowledge services
  • Partnership working is the norm in delivering knowledge to healthcare
  • Increased capability, confidence and capacity of library and knowledge services workforce

The framework will provide a clear purpose for the collection of evidence, activity and statistical collections.  The implementation of the framework will begin from July 2017 and there will be an opportunity for involvement in development and piloting of the supporting evaluation processes.

The framework and supporting documents have been published on the new blog section Evaluation Framework. There are also some Frequently Asked Questions 


Clare Edwards

clare.edwards@hee.nhs.uk 

Education Development Programme Lead, Health Education England

Chair Quality and Impact Working Group

Share your innovations

We are pleased to announce that following a break during 2016 the Sally Hernando Innovation Awards are back.  We want to hear about the new and innovative ideas Library and Knowledge services have been introducing over the past few years.  We know there are lots of them.

You will notice a change in the process for 2017 including an increased emphasis on evaluation. Ideas are great, but we want to know about what happened when you put them into practice.  Learning from your experiences helps other services to identify which innovations may work for them, and helps them to avoid pitfalls that you may already have overcome.

We plan to announce the results of the 2017 awards to coincide with Libraries Week in October and there will be funding for the winners to present their innovations at HLG or a similar UK conference.

The new innovations form, guidance, and submission process can be found on the Knowledge for Healthcare Blog

The deadline for entries for the 2017 awards is Friday 12th May

So don’t delay –submit today!

Dominic Gilroy
NHS LKS Development Manager Yorkshire and Humber
dominic.gilroy1@nhs.net

Joanne Naughton
NHS LKS Development Manager North East
joanne.naughton1@nhs.net

LQAF 2017 Reminder

As 2016 was drawing to a close we announced the interim arrangements for LQAF in 2017.

This is anticipated to be the final year of the LQAF in its current form as we move to update the quality assurance and improvement mechanism and align with HEE quality developments and the Knowledge for Healthcare framework.

With this in mind the Library and Knowledge Service Leads approved a proposal to concentrate on five core criteria for 2017, all of which have a strong link to the Knowledge for Healthcare framework.

Criteria
1.1c
The LKS works with other organisations and agencies across the local health community to modernise and develop services to meet customer needs, expectations, and choice.
1.3c
The positive impact of LKS can be demonstrated.
5.3h
LKS support clinical and management decision making.
5.3l
LKS are developed to support information provision for patients and/or the public

To note this cannot be declared “Not applicable” in 2017
5.4a
Members of the LKS team are actively involved in the creation, capture, sharing, utilisation, or reuse of knowledge in the organisations served.

To note this cannot be declared “Not applicable” in 2017

We are asking for self assessment of a compliance level along with evidence for these five criteria.

For all others we only need to see evidence if you are claiming an increase on the compliance levels recorded for your service in 2016.

The existing library services LQAF webpage has been updated with these details along with the SAT and guidance documents

We will keep you up-to-date as work progresses to develop a new library quality mechanism for the future.

Dominic Gilroy
NHS Library and Knowledge Service Development Manager – Yorkshire and the Humber
LQAF Task and Finish Group Chair
E. dominic.gilroy1@nhs.net