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Knowledge Management is everyone’s business – LKS staff are ideally placed to take it on!

Ensuring that innovation, best practice and learning are shared widely across an organisation is everyone’s business, but all too often this important knowledge gets lost in departmental silos and doesn’t reach the people who need it. To put it another way: people don’t know what they don’t know – sometimes across the whole organisation.

NHS librarians are ideally placed to bring knowledge management (KM) to the forefront. We have contact with colleagues across all levels and in all departments within the organisations we serve. By the very nature of our work, we usually know who’s interested in what, who’s got a high-impact project on the go, what research is being undertaken and who the go-to person is for any particular issue.  More importantly, we have the skills to foster the connections required to get knowledge, learning and innovation to flow through our organisations.  You could say that we are at the heart of organisational knowledge sharing – and if we aren’t, then we should be.

As one of the project groups in the first cohort of the Knowledge for Healthcare Leadership Programme, we were tasked with setting up “a knowledge management initiative for LKS staff to enable knowledge sharing to drive innovation at trust level”.   Widening the brief somewhat, we have devised a model to enable NHS librarians to take KM forward within their organisations.  From engagement to knowledge capture, from a suggested structure for an innovations database to the story of a successful KM initiative at the Royal Brompton and Harefield NHS Foundation Trust, the aim of our model is to inspire and encourage.

At the start of the project, we were all new to KM and were on a steep learning curve.  We have all learnt a lot on the journey, trying out different KM tools and sharing our results along the way.  We have realised that tackling KM is a worthwhile and even enjoyable activity, that it is possible, and not at all as complex or frightening as you might think.  We have made new connections within our respective organisations, demonstrated the impact of KM activity and raised the profiles of our library and knowledge services. We hope the model will drive forward the mobilisation of knowledge, the sharing of success, innovation and best practice and the creation of meaningful connections for the benefit of the NHS as a whole.

Now it’s over to you! Please take a look at our KM Model and let us know what you think – we’d be delighted to have your feedback. 

Project Team

Kaye Bagshaw (Homerton University Hospital NHS Foundation Trust)

Alison Day (Poole Hospital NHS Foundation Trust)

Tim Jacobs (The Christie NHS Foundation Trust)

Chris Johns (Royal Cornwall Hospitals Trust)

Carol McCormick (South Tees Hospitals NHS Foundation Trust)

Ayo Ogundipe (Princess Alexandra Hospital NHS Trust)

Samantha Unamboowe (Royal Brompton and Harefield NHS Foundation Trust)


Knowledge for Healthcare: ten New Year resolutions

1) SIgn up for updates from the Knowledge for Healthcare Blog.  Really!!? You haven’t done this yet?

2) Look at the Learning Zone.  Time to kick start your year with a new skill or polish up an old one. Check out the Learning Zone.

3) Look for your inner leader.  There are two leadership courses being offered as part of Knowledge for Healthcare.  One for Senior Colleagues, one for Aspiring Leaders.  Could this be you?

4) Get involved.  Warm the hearts of colleagues who have been working hard on TaF, groups, leading projects and developing content.  Give feedback.  Complete those questionnaires. Volunteer.

5) Promote the Knowledge for Healthcare project within your organisation.  Write something for your blog, newsletter or website. Tell them about the Health Education England Knowledge for Healthcare policy statement.

6) Professional Knowledge and Skills Base [PKSB] for Health.  Do you have what it takes to work in healthcare libraries.  Of course you do. Why not check where your strengths and weakness are and complete the PKSB for Health?

7) Don’t hide your light (or end up being the last library service to produce an impact case study). Submit one here:

8) Help reduce duplication. Do you produce a Current Awareness Service which you’d be willing for others to adapt? Have you produced a promotional flyer or ‘how to guide’ which you’d be happy for others to build on? Share, with confidence that your work will be acknowledged and sharing will be reciprocated, under a Creative Commons Licence.

9) Explain the vision. Create an opportunity in your team to discuss Knowledge for Healthcare. Ask a colleague to research and present and aspect of KfH.

10) Share a promotional idea.  Do you have a novel or effective marketing technique that has worked for you that you can share?

Development Needs Analysis Launched – Deadline Extended to 27 January 2017

Knowledge for Healthcare is shaping the future of health library and knowledge services. Approval of the NHS Library and Knowledge Services in England policy underlines HEE’s commitment to ensuring the development of proactive knowledge services to meet the needs of a rapidly evolving NHS workforce.   We must make sure that the healthcare library and knowledge workforce develops at the same pace so our own development needs must be identified and met.

Combined with the launch of the PKSB for the Health in summer 2016, our professional development is at the fore like never before.

With that in mind, we are very pleased to invite you to complete this survey.

Previous surveys have shown us what your development needs are. This time we want to take it to the next level, giving you the opportunity to set out not only your priorities, but also which particular aspects are most important to you and also how you prefer to learn.

Your input will help shape the direction of professional development across England and your region.  It will also help you to identify your development needs, reflect on how you like to learn and review your personal development plan.

The survey should take approximately 20 minutes and can be accessed here:

The survey closes on Friday 27th January 2017 

If you have any questions, queries or comments please contact us via

Development Needs Analysis Project Group,

Knowledge for Healthcare Leadership Development Programme Participants 2016/17

Abi Alayo:
Katy Oak:
Lisa McLaren:
Michael Cook:
Sarah Hennessey:
Uma Devalapalli:


David Stewart
Knowledge for Healthcare Workforce Planning and Development Working Group