Communication Skills

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Mind Tools: Communication Skills

Contains tools to help you become a skilled communicator.  Some free content; monthly subscription required for all content. [Last checked: 7/7/17]


Shedrick Ross, C. & Nilsen, K. (2013) Communicating Professionally: A How-To-Do-It Manual for Librarians (3rd ed.), Neal-Schuman<< check your library >>

An updated and expanded version of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. [Last checked: 7/7/17]


InfoPeople Workshop: Communication Skills for Frontline Library Staff

In a friendly and nonjudgmental environment, students will practice the simple and effective details of better physical communication. This class will include theater games and coaching exercises that involve voice, facial expressions, posture and gestures. Lecture, small group discussion and demonstrations as well as practical discussion about applying the information in the library workplace will round out the day. [Last checked: 7/7/17]

MaST Learning and Development

A national training company with a North West Office run by Malcolm Evans who specialises in management skills for the NHS. [Last checked: 7/7/17]


The secret structure of great talks

From the “I have a dream” speech to Steve Jobs’ iPhone launch, many great talks have a common structure that helps their message resonate with listeners. In this talk, presentation expert Nancy Duarte shares practical lessons on how to make a powerful call-to-action. [Last checked: 7/7/17]