Customer Care

Learning ZoneGeneric Skills > Customer Care

Courses

CILIP Customer Care

This one day programme looks at the skills require to deal with variety of information service users or library customers in a variety of situations. [Last checked: 11/04/17]

People

Lisa Jeskins

Trainer and facilitator who specialises in providing tailored, relevant training for information and library professionals on a variety of subjects including Belbin, team building, staff management, interview skills, negotiating and influencing, customer care, change management and teaching skills. [Last checked: 11/04/17]

Websites

Skills You Need: Customer Services Skills

This page is an introduction to customer service skills and demonstrates how good customer service skills can make a significant difference to the success of your organisation. [Last checked: 11/04/17]