Customer Care

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Lisa Jeskins

Trainer and facilitator who specialises in providing tailored, relevant training for information and library professionals on a variety of subjects including Belbin, team building, staff management, interview skills, negotiating and influencing, customer care, change management and teaching skills. [Last checked: 16/01/17]

Websites

Skills You Need: Customer Services Skills

Introduction to customer service skills. [Last checked: 16/01/17]