Knowledge Management

Learning ZoneSpecialist and Technical Skills > Knowledge Management

Knowledge for Healthcare

Knowledge Management Development Opportunities

Health Education England (HEE) has identified a priority for NHS library and knowledge services to mobilise the evidence base, bringing it to the boardroom and the bedside.  A wealth of opportunities and learning resources have been put in place enabling individuals to progressively enhance their skills, confidence and roles in mobilising evidence and organisational knowledge. [Last checked: 20/12/16]

Knowledge Management Toolkit

This toolkit is designed to inspire interest and illustrate how NHS librarians and knowledge specialists can use knowledge management to help the NHS be more effective and efficient. [Last checked: 25/11/16]

Knowledge Management Stories

These tales show how information professionals can help make improvements by linking problems with solutions, or making introductions between people which then create or have the potential to create change. The stories here are to provide inspiration and share the everyday good work we do. [Last checked: 25/11/16]

Knowledge Management: General Resources

Further list of resources to support mobilising evidence and organisational knowledge to underpin productivity, quality, safety and efficiency gains across the NHS. [Last checked: 25/11/16]


Agile KM for Me… and You? (Ewen Le Borgne)

Reflections and conversations on learning, agility, knowledge management and social change processes for empowerment. [Last checked: 7/12/15]

Gurteen Knowledge-Log (David Gurteen)

Items of interest to the areas of knowledge management and organisational learning. [Last checked: 7/12/15]


Becerra-Fernandez, I. and Sabherwal, R. (2014) Knowledge Management : Systems and Processes, Taylor and Francis << check your library >>

An introduction to the subject of knowledge management, incorporating technical, and social aspects of knowledge management, as well as practical examples, traditional approaches, and emerging topics. [Last checked: 7/12/15]

DeSouza, K.C. and Paquette, S. (2011) Knowledge Management: An Introduction, Facet Publishing << check your library >>

This textbook has been designed to introduce this  growing, multi-disciplinary subject  to students in an engaging and effective manner.  The book balances the theory and practice of KM and considers the issues organizations encounter in the global marketplace. This book is the first to integrate social media and networking into KM practice. [Last checked: 7/12/15]

Roberts, J. (2015) A Very Short, Fairly Interesting and Reasonably Cheap Book about Knowledge Management, SAGE << check your library >>

Written in a lively, conversational style, the nature of knowledge, including its definition and measurement is considered, as well as ignorance, forgetting and unlearning, before the main concepts and theoretical contributions to knowledge management are reviewed and challenged, providing fresh insights into the central debates. [Last checked: 7/12/15]

Zipperer, L. (2014) Knowledge Management in Healthcare, Routledge << check your library >>

Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it includes care delivery, teamwork, and organizational learning. Knowledge management – used thoughtfully – takes a systemic approach to developing a learning culture, then supports that culture and the knowledge workers within it to share what they know, enabling their peers, their organizations and ultimately their patients to benefit. [Last checked: 7/12/15]


Learning Handbook (NHS Improving Quality)

Guidance and tools to support systematic learning before, during and after project activity in health and care. [Last checked: 7/12/15]


Knowledge Management Learning Resource (2012) – Department of Health Informatics Directorate Knowledge Management Team and NHS Library and Knowledge Services, Kent, Surrey and Sussex

An introduction to the concepts, tools and techniques of Knowledge Management. Designed specifically for NHS staff. [Last checked: 7/12/15]


Building a Knowledge Enabled NHS for the Future (NHS England)

To inform improvement and transformation in the NHS now and into the future, this report looks back at how the role of Knowledge Management (KM) in the NHS has developed over the past two decades and the drivers which have encouraged this development. It draws on conversations held with some of those who have held KM roles in the NHS and reflects on how KM approaches have been utilised indifferent areas of the NHS. [Last checked: 23/2/16]


Better Knowledge Better Car (NHS Improving Quality)

Introduction to knowledge management, animated. [Last checked: 5/10/15]

Fostering Effective Knowledge Sharing and Collaboration (CILIP)

Successful knowledge sharing and collaboration practices draw on behavioural, procedural and technological skills, and indeed are often driven by Human Resources or Information Technology departments within organisations. [Last checked: 12/11/15]

Information Management and ISO9001:2015 (UK eInformation Group)

UKeiG has published a short position paper on the recently released ISO9001:2015 for quality management systems. The paper briefly notes the eight quality management system principles and – importantly – highlights its relevance to the library, knowledge and information management sector. A feature of the new edition of the standard is the focus on effective documentation management. This offers important opportunities for information managers to support business-critical quality objectives through closer integration of information management policies and processes with those for quality management. [Last checked: 9/12/15]

Knowledge Management for Health and Development Toolkit (K4Health)

This toolkit was created to provide practical KM resources and tools for those working in international public health and development. [Last checked: 7/12/15]

Knowledge Management Quick Wins (UK eInformation Group)

Practical, quick tips for knowledge management – simple activities – that anyone can undertake. [Last checked: 7/12/15]

MAP (Making Alignment a Priority) Toolkit – KM Stories

Examples of how information professionals can help make improvements by linking problems with solutions, or making introductions between people which then create or have the potential to create change. [Last checked: 7/12/15]