Knowledge Management

Learning ZoneSpecialist and Technical Skills > Knowledge Management

Knowledge for Healthcare

Knowledge Management Development Opportunities

Health Education England (HEE) has identified a priority for NHS library and knowledge services to mobilise the evidence base, bringing it to the boardroom and the bedside.  A wealth of opportunities and learning resources have been put in place enabling individuals to progressively enhance their skills, confidence and roles in mobilising evidence and organisational knowledge. [Last checked: 6/7/17]

Knowledge Management Toolkit

This toolkit is designed to inspire interest and illustrate how NHS librarians and knowledge specialists can use knowledge management to help the NHS be more effective and efficient. [Last checked: 6/7/17]

Mobilising Evidence and Organisational Knowledge Cascade Training Resources

This page contains links to the training materials used in cascade workshops for NHS Library and Knowledge Service teams across England in 2017.  There are also links to a series of webinar recordings and slides exploring a range of knowledge management tools and techniques such as peer assist, knowledge harvesting, retrospect, communities of practice etc. [Last checked: 29/9/17]

Knowledge Management Stories

These tales show how information professionals can help make improvements by linking problems with solutions, or making introductions between people which then create or have the potential to create change. The stories here are to provide inspiration and share the everyday good work we do. [Last checked: 6/7/17]

Knowledge Management: General Resources

Further list of resources to support mobilising evidence and organisational knowledge to underpin productivity, quality, safety and efficiency gains across the NHS. [Last checked: 6/7/17]


Agile KM for Me… and You? (Ewen Le Borgne)

Reflections and conversations on learning, agility, knowledge management and social change processes for empowerment. [Last checked: 6/7/17]

Gurteen Knowledge-Log (David Gurteen)

Items of interest to the areas of knowledge management and organisational learning. [Last checked: 6/7/17]


Becerra-Fernandez, I. and Sabherwal, R. (2014) Knowledge Management : Systems and Processes, Taylor and Francis << check your library >>

An introduction to the subject of knowledge management, incorporating technical, and social aspects of knowledge management, as well as practical examples, traditional approaches, and emerging topics. [Last checked: 6/7/17]

Roberts, J. (2015) A Very Short, Fairly Interesting and Reasonably Cheap Book about Knowledge Management, SAGE << check your library >>

Written in a lively, conversational style, the nature of knowledge, including its definition and measurement is considered, as well as ignorance, forgetting and unlearning, before the main concepts and theoretical contributions to knowledge management are reviewed and challenged, providing fresh insights into the central debates. [Last checked: 6/7/17]

Zipperer, L. (2014) Knowledge Management in Healthcare, Routledge << check your library >>

Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it includes care delivery, teamwork, and organizational learning. Knowledge management – used thoughtfully – takes a systemic approach to developing a learning culture, then supports that culture and the knowledge workers within it to share what they know, enabling their peers, their organizations and ultimately their patients to benefit. [Last checked: 6/7/17]


Knowledge Management Learning Resource (2012) – Department of Health Informatics Directorate Knowledge Management Team and NHS Library and Knowledge Services, Kent, Surrey and Sussex

An introduction to the concepts, tools and techniques of Knowledge Management. Designed specifically for NHS staff. [Last checked: 6/7/17]

Undertaking an information needs assessment: a practice guide (UK Health Forum)

Information and evidence that public health practitioners require to inform their work can be difficult and time consuming to find. By conducting INAs, knowledge and library services can ensure their services are fitting user needs, address barriers to information access and use the results to support service developments. The toolkit has been designed to be simple to use and enables people to build their own assessment by selecting questions from the ready made question bank. [Last checked: 6/7/17]


Fostering Effective Knowledge Sharing and Collaboration (CILIP)

Successful knowledge sharing and collaboration practices draw on behavioural, procedural and technological skills, and indeed are often driven by Human Resources or Information Technology departments within organisations. [Last checked: 6/7/17]

Information Management and ISO9001:2015 (UK eInformation Group)

UKeiG has published a short position paper on the recently released ISO9001:2015 for quality management systems. The paper briefly notes the eight quality management system principles and – importantly – highlights its relevance to the library, knowledge and information management sector. A feature of the new edition of the standard is the focus on effective documentation management. This offers important opportunities for information managers to support business-critical quality objectives through closer integration of information management policies and processes with those for quality management. [Last checked: 6/7/17]

International Society for Knowledge Organisation (ISKO) UK

Knowledge Organization (KO) has its roots in the fundamental human need to understand and interact with the environment. We categorize, distinguish, name and relate things in ways that are meaningful and useful, and help us learn. ISKO UK brings together the researchers and practitioners who work together to make this happen. [Last checked: 6/7/17]

Knowledge Management for Health and Development Toolkit (K4Health)

This toolkit was created to provide practical KM resources and tools for those working in international public health and development. [Last checked: 6/7/17]

Knowledge Management Quick Wins (UK eInformation Group)

Practical, quick tips for knowledge management – simple activities – that anyone can undertake. [Last checked: 6/7/17]

MAP (Making Alignment a Priority) Toolkit – KM Stories

Examples of how information professionals can help make improvements by linking problems with solutions, or making introductions between people which then create or have the potential to create change. [Last checked: 6/7/17]