Hello from the Metrics Task and Finish Group.
In our last blog post, we provided an update on the results of our survey that you all kindly filled out for us. In this new post, we want to tell you about our progress for defining what a good metric looks like and what it should include.
On Tuesday 15th December the Task and Finish Group met to outline our definition for developing good metrics for NHS library, knowledge and information services. Thanks to Dorothy we had access to wide range of literature, which really helped to inform our discussions – who’d have thought there was so much to consider! It provided a really great basis for our group to discuss metrics and will be summarised in our final report.
To inform our discussion we focussed on two key resources which provided a basic framework for us to adapt for the project:
- British Standard ISO 11620:2014 Library Performance Indicators – this detailed document provides a comprehensive list of definitions, potential metrics and examples for library services.
- What is a good performance metric? By Bert Markgraf, Demand Media
Fuelled by tea and biscuits and after some interesting debates about what metrics meant to each of our group we adapted Markgraf’s (2015) succinct definitions on the following characteristics for good metrics which should be, in summary:
In order to ensure that these criteria would be applicable for NHS library, knowledge and information service metrics, we tested them on some generic metrics from Knowledge for Healthcare and some Key Performance Indicators (KPIs) from HEE LKSL.
The testing highlighted some key challenges in terms of creating metrics which were meaningful to everyone, something which we discussed at length. It also highlighted issues around the distinction between a metric and a target.
What is your experience of using metrics, do you agree with Markgraf’s criteria, or do you have another take on them?
Please share your comments or feedback via this blog or contact the Task and Finish Group lead Alan, Fricker firstname.lastname@example.org