Tag Archives: Copyright First Responders

NHS Copy Aid Launches

A year ago this month, the NHS Copyright First Responders service was launched to help NHS Library staff navigate their way through copyright issues and help in the provision of document supply. In that time we have continued to update the guidance available at   http://www.libraryservices.nhs.uk/forlibrarystaff/information/nhs_copyright.html while responding to specific queries received through the nhscopyrightqueries@libraryservices.nhs.uk email.
 
The queries we receive have informed further enhancements we will be making to the guidance over the coming months and the first of these is available now.  NHS Copy Aid is a new tool designed by Ian Rennie, one of the Copyright First Responders, which will assist in supplying articles in order to meet your users’ needs and meet legal and licencing requirements. Answering a few simple questions will allow you to determine the appropriate licence based on the user, their needs and the source of the document.
So please give NHS Copy Aid a try at http://www.libraryservices.nhs.uk/forlibrarystaff/information/nhs_copyright.html and we welcome any feedback along with you copyright queries to nhscopyrightqueries@libraryservices.nhs.uk.
 
David Watson
 On behalf of the NHS Copyright First Responders

Who are our change-makers?

Are you sitting comfortably? Well I will begin……

Once upon a time a company needed to change and offer an improved service to its users. The senior leadership team (SLT) called the managers into a series of meetings and a plan was drawn up and agreed. The senior leadership team sat back and waited for the change to happen. Every month they monitored what was going on but nothing had changed. The SLT called the managers back into another series of meetings and again the plan was agreed. The SLT waited and still no changes took place.

The SLT tried a different approach. It decided to look at the informal networks that were operating across the company and used the free open source software Gephi to create a visualization of the networks; to see who the key people were. To their surprise one of the key people at the centre of the network was the man from the post-room. He visited every office twice a day with the post. They dug a little deeper and saw that although they had engaged with the managers in their company, they hadn’t engaged with the other key influencers in their company; people like the man from the post-room. The key influencers were surprised to be called to a meeting to discuss the proposed changes as they did not recognise that they had a role to play and ideas to offer that would improve the service. However, they participated positively and the change that needed to take place, happened.

The same is true of our strategic framework Knowledge for Healthcare. We all have a role to play in suggesting ways that these changes can happen. I work in the South as a knowledge services development lead; David works in the North as a learning resource advisor. We work together on the streamlining task & finish group and he will now describe how he has contributed to change and why that is important for our group.

Library change–maker David

As a learning resource advisor I’ve dealt with document delivery for a long time, I understand the day-to-day workings of document supply and have identified areas that could potentially cause bottlenecks. Over the years, I have been able to make suggestions to my colleagues and managers for ways in which we can streamline the processes and improve the service offered to our users. Sometimes these changes have been instigated by my manager, sometimes by me and sometimes the changes have been due to external factors such as changes in copyright law or the introduction of the CLA Licence Plus.

Since I joined the Streamlining Task & Finish group my knowledge of how other libraries approach document supply has increased and my understanding of copyright has also increased with our ‘copyright first responder’ training. This has been invaluable for me and for the library team. But my first-hand knowledge of document supply has also informed the decisions and recommendations the streamlining group has made; helping guide the group understanding of the library assistant’s role and highlighting areas of change which may help in this role. One of which was easier access to copyright advice and information.

As a result of this ‘three-way conversation’ between the task& finish group, myself and my manager some major improvements have been made to the service we offer our users in the area of document supply.

The challenge to us all is to become “change –makers” and work together to influence and deliver Knowledge for healthcare in our library and knowledge services. Oh and as you ask, the story above is a true one.

Sue Robertson
Knowledge Services Development Lead, South
Health Education England
4150 Chancellor Court | Oxford Business Park South | Oxford | OX4 2GX
T. 07557 256204
E. sue.robertson@hee.nhs.uk
W. www.hee.nhs.uk

David Watson
Learning Resources Advisor
Rodney Cove-Smith Library
South Tees Institute of Learning, Research and Innovation
South Tees NHS Foundation Trust
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Tel: 01642 854820

New Year, no sweat!

As written in the previous blog by my colleague David in November, copyright can bring us all out in a “cold sweat”.

To help make copyright easier for us all, the copyright first responders group has updated the information available for all to use on the copyright page of the NHS Library and Knowledge Services webpage.

http://www.libraryservices.nhs.uk/forlibrarystaff/information/nhs_copyright.html

It describes what may be copied under the NHS CLA Licence Plus and the UK Copyright Act and is full of hints and tips and quick links to help you.’

We will be adding FAQs shortly:

  • copying from national core content
  • supplying to patients and public
  • sharing copies between the NHS and higher education

In the meantime, have a look at the website and “don’t sweat the small stuff”!

Contact your regional NHS copyright first responders

North – Susan Smith and David Watson

Midlands and East – David Law, Joan Lomas, Vanessa Ancliffe, Martin Elcock, Ian Rennie

London and South – Tricia Rey, Helen Williams, Helen Bingham, Sue Robertson

Post prepared by Sue Robertson