Tag Archives: Patient and Public Information

Drivers for Patient Information

Are you embarking on a new patient information project?

Is there a particular patient focused element of your service that you need to justify?

Do you need to demonstrate the impact of your service to members of the public?

Do you want to propose a service development or new patient information initiative?

Then take a look at our list of patient information drivers!

A driver is a factor that shapes the direction of your organisation. This could be a strategic document, business plan or regulatory requirement that impacts on your service, organisation or NHS as a whole.

The Knowledge for Healthcare Patient and Public Information group has identified key drivers that may influence the patient information agenda in your Trust. Each one has been summarised concisely in to one page.

Our driver summaries can be used to develop your service. Knowing about key priorities will help inform service planning, develop a business case or demonstrate impact.

All drivers have been designed using templates provided by the Making Alignment a Priority (MAP) toolkit. Additional resources are also available here to help you consider your aim, tell your story and demonstrate your impact.

Comments to: Daniel.Livesey@gmmh.nhs.uk

Dan Livesey
Knowledge Service Manager, Greater Manchester Mental Health NHS Foundation Trust

New guides on NHS Information Standard

The Patient and Public Information Task & Finish Groups have published a new guide in partnership with NHS England and The Information Standard (TIS).

The guide has been produced to increase awareness and confidence around the standards required when producing and commissioning health information.

It presents the 6 principles of The Information Standard and gives examples of how some library and knowledge services are already supporting production or commissioning of health information in their organisations.

The guide is not intended to help you and your organisation apply for The Information Standard. It is about highlighting examples of good practice which are already in place across the NHS.

Additional resources to support best practice around health information are also available via The Information Standard website.

Comments to: Daniel.Livesey@gmmh.nhs.uk

Dan Livesey
Knowledge Service Manager, Greater Manchester Mental Health NHS Foundation Trust.

New guidance for Library Assistants on Providing Health Information to Patients and the Public

The Patient and Public Information Task & Finish Groups have published some new Guidance for library assistants

This guidance has been produced to increase the confidence of  library assistants and support them to provide information to patients and the public.

It includes answers to a number of frequently asked questions such as:

  • What should I do if the patient is upset?
  • Can patients use our computers?
  • Can I photocopy articles for a patient or member of the public?

This guidance should be used in conjunction with the main PPI guidance, particularly the advice on Dealing with enquiries . Library Managers are encouraged to use it as a staff development and training resource, rather than as a standalone document. A few ideas for incorporating the guidance into team development activities:

  • Create role playing scenarios
  • Ask staff to work through local answers to some of the FAQs e.g. identify local public library service webpage
  • Discuss at team meetings or as part of an Away Day

Comments to: natasha.howard@nelft.nhs.uk

Natasha Howard
Library Manager, Aubrey Keep Library