All posts by Dominic Gilroy

Preview of the new Quality and Improvement Outcomes

We are pleased to provide a preview of the six new Quality and Improvement Outcomes (the Outcomes) for NHS library and knowledge services.

Development of these Outcomes has been based on the findings, feedback and learning from the pilot of the previously called Quality Improvement Standards carried out during 2018.

The new Outcomes will be going to the Health Education England Knowledge for Healthcare Board at the end of April for final approval. Launch of the Outcomes is expected to follow at the beginning of May 2019.

The six draft outcomes are:

1. All NHS organisations enable their workforce to freely access proactive library and knowledge services that meet organisational priorities within the framework of Knowledge for Healthcare.

2. All NHS decision making is underpinned by high quality evidence and knowledge mobilised by skilled library and knowledge specialists.

3. Library and knowledge specialists identify the knowledge and evidence needs of the workforce in order to deliver effective and proactive services.

4. All NHS organisations receive library and knowledge services provided by teams with the right skill mix to deliver on organisational and Knowledge for Healthcare priorities.

5. Library and knowledge specialists improve the quality of library and knowledge services using evidence from research, innovation and good practice.

6. Library and knowledge specialists demonstrate that their services make a positive impact on healthcare.

Each outcome will be underpinned with a defined scope and a self-evaluation model to support service improvement and development.

Following the launch, the first 12 months will require organisations to collect evidence and self-evaluate to establish a baseline against the new Outcomes.

Support for the launch and implementation of the Outcomes is being planned. It will include documentation, FAQs and a series of national webinars along with regional support through your networks.

The first webinar will provide an introduction to the new Outcomes. Please make a note of the dates, for your diaries, of the sessions for this webinar:

  • 14th May – afternoon
  • 15th May – afternoon
  • 20th May – afternoon
  • 21st May – afternoon

More details about registration and timings for the webinars will be available soon.

Briefings and communications are also being planned with senior managers across NHS organisations.

If you have any questions please do add a comment on the blog or send through to your regional contact below:

Clare Edwards, Deputy Head Library and Knowledge Services and Technology Enhanced Learning, Midlands and East

Linda Ferguson (until 30 June 2019) Deputy Director of Health Library and Knowledge Services, North

Dominic Gilroy Library and Knowledge Services Manager: Y&H, North

Lucy Reid Deputy Head Library and Knowledge Services and Technology Enhanced Learning, London and Kent Surrey and Sussex

Emma Ramstead Library and Knowledge Services Development Lead, London and Kent Surrey and Sussex

Sue Robertson Knowledge Services Development Lead, South

Invitation to publish your innovations and good practice work

Perceptive colleagues will have realised that there has been no call for Sally Hernando Innovation Award applications during 2019. The reason for this is HEE Library Leads are keen to focus on the dissemination, spread, and uptake of innovations and good practice into the wider profession.

To this end we have worked in partnership with the Library and Information Research Group (LIRG) to agree a themed issue in the Library and Information Research Journal on innovation and good practice from healthcare libraries serving the NHS.

In order to help build skills and confidence around writing for publication, and thereby to improve the likelihood of papers being accepted, HEE has commissioned LIRG to provide two webinars to support NHS Library and Knowledge staff interested in contributing to this issue. The session will be delivered by experienced LIRG staff and will focus to building confidence and developing skills through peer review.

If you have an example of good practice or innovation which you would like to publish in this themed issues we would be keen to hear from you.

You are invited to complete an expressions of interest form and return by Friday 12th April 2019. Authors whose entries are accepted for the next step of the process will be expected to attend both of the two writing for publication webinars. These will be held:

  • 23rd May 2019
  • 11th July 2019

We expect the deadline for the final submission of articles to be around the end of August 2019.

We encourage you to consider taking this first step to getting your work published.

Clare Edwards, Deputy Head of Library and Knowledge Services and Technology Enhanced Learning, HEE Midlands and East

Dominic Gilroy, NHS LKS Development Manager, Yorkshire and the Humber

New Opportunities for Information Professionals: Perspectives from Award Winners

The following was first posted on the K & IM Refer Blog and is re-posted here with kind permission of Helen Edwards. It offers an interesting perspective on changing roles.

Conversations with Sue Lacey Bryant, Senior Advisor, Knowledge for Healthcare  (Walford Awards 2018) and Virginia Power, Lecturer/ Researcher in Information Science and Management, University of the West of England  (K&IM and UKeIG Information  Manager of the Year 2018).

Many would argue it is both an exciting and a challenging time for information professionals. For our award winners, however, the positives strongly outweigh the negatives.  Sue first realised the critical importance of information when she was 14 years old and went with her father to a consultation about a new bus timetable in the Medway town where she lived.  It was then that she realised that these changes to the bus service inevitably benefitted some users more than others and that information was critical both for making the decision and for evaluating its impact.  This fundamental understanding “that information is a key factor, not universally available or comprehensible” became the underlying basis for a career in public service.

The prize winners base their optimism for the future of information professionals on three factors:

  • The core skills: sharing and communicating information and collaborating with others have never been more in demand. Sue points out that promoting health information and knowledge management have long been appreciated as important in public health. Today’s focus on evidence-based practice and the need for innovation, all delivered by effective multidisciplinary teams, has made these skills business-critical for the health service. The ability to make different partnerships with information providers, collaborate across functions and disciplines, articulate information and translate it into the ‘language’ of different audiences are also fundamental capabilities of information professionals. With the emphasis on continuous learning, health librarians are perceived as a trusted and independent resource whom people at all levels feel comfortable asking for help. Further, the library provides a safe space in which to reflect, think and collaborate.  Virginia emphasises three core capabilities from her career across further and higher education: communicating, demonstrating impact and dissemination. Information professionals are in the “convincing game” and the human element has not lost any of its importance.
  • The rapid pace of change provides many opportunities for re-imagining job roles. Virginia turned to advantage the lack of money for library services in further education. This provided the freedom to innovate in a way not always possible in better funded environments.  She emphasizes the need for information professionals to exhibit flexibility, serendipity and an entrepreneurial spirit, “the need to be chameleons in an ever changing information and knowledge environment as we adapt to new opportunities.” Back in the1980s Sue seized the opportunity to set up a telephone helpline with £5,000 as a side project.  She comments that this involved having to do things she didn’t know how to do.  Her advice in these circumstances is to find someone who does know, and there is always someone, and then listen carefully and follow exactly what they say.  It is surprising how resistant many people are to this.  Both award winners also had the experience of being the first person to do a new job which didn’t previously exist. Frequently these pioneering roles later turned into established jobs and even expanded into new departments.
  • ·There are new opportunities opening up in related fields.  Both award winners highlight Big Data and the value information professionals can add in providing context and telling the story behind data. Knowledge and information management skills and the ability to see patterns are crucial to making data intelligent and useful, and to improving implementation. Issues around governance, compliance, privacy, ethics and information quality and veracity (and the growing problem of fake news) are particularly well understood by information professionals, enabling them to take their place beside other experts.  Understanding of user requirements also provides opportunities in UX design and digital learning.  Courses at the University of the West of England where Virginia teaches explicitly focus on preparing students for the new workplace.  Recent graduates from information focused courses have gone straight into jobs such as Data Analysts and Intranet Designers. The students are being prepared to operate on the edge of what is going on and to be ready for important future roles such as Citizen Data Scientist. Managing the Topol Review  has led Sue to highlight the importance for information professionals to optimise the benefits of emerging technologies.

Both Sue and Virginia emphasized the importance of ongoing professional development to prepare to take advantage of the new opportunities. HEE/CILIP’s Professional Knowledge and Skills Base for Health (PKSB)  and Digital Literacy Capability Framework 2018. both offer practical frameworks to organise personal professional development and provide structure to the wealth of webinars, online courses, publications and toolkits now available at little or no cost.  In her recent article for JINFO My Favourite Tipples (8 November 2018) Virginia especially recommends the Educause fact sheets “7 Things you should know aboutWritten on topics from Drones to GDPR, these factsheets are simple, easily digestible and highly informative leaflets that capture the essence of new technologies and their development”.  For information professionals now turning their attention to knowledge management, she highlights  “KMWorld: an amazing cornucopia of current insights, news stories and research into the world of Knowledge Management (KM), providing an awareness service of corporate KM developments and  RealKM a similar service with many thought-provoking articles and, of particular interest real evidence-based practice”. RealKM Magazine was voted the winning resource for the  K&IM Knowledge and Information Award 2018.

It can also be useful to analyse job requirements to see which skills are becoming important and identify gaps for development.  Virginia describes how useful networking groups have been throughout her career, as she moved to different jobs and got to grips with new technologies. Sue points out that many information professionals may not be aware of just how transferable their skills are.  Throughout her own career, Sue reflects on her experience and the new skills gained, ranging from dealing with senior people as a new professional to learning to write a marketing plan.  At strategic points in her career she also took formal courses, including a part-time research Master’s focusing on the information needs and behaviours of GPs, and qualifying as an executive coach, to further increase her opportunities. She also benefited from a two-year leadership development programme. This commitment to continuing development also enabled her to transfer across sectors within the information profession, which can often in practice be more difficult, but more rewarding, than more linear careers.  Both Virginia and Sue are early role models for the kind of portfolio careers opening up to the information professional of the future.

Helen Edwards, Editor, K&IM Refer