Can you find out the longer-term impact of the “Making LKS Business Critical” Workshops?

This was the challenge set for the Knowledge for Healthare Continuing Professional Development (CPD) Group. Anne Gray delivered Making LKS Business Critical workshops between January 2017 and Spring 2018 and 148 people attended. This was a perfect opportunity to test the Impact Evaluation Form developed by the group in 2017.

The Evaluation Form was adapted into an online survey and sent to all particpants. 29% responded and here are some of the key findings:

Word cloud of summarised general feedback
  • 87% of respondents said that the information, knowledge or skills gained have led, or might lead, to improving service delivery to customers.  Over 60% respondents said that personal or professional development and sharing information with, or advising , other staff or colleagues were gained.
  • 68% respondents said they gained new knowledge and 58% considered that the information, knowledge or skills gained had generated new ideas.
  • 53% respondents stated that the training had impacted by contributing to service development and delivery and 5% indicated that the training had an impact by saving money or contributed to financial effectiveness
  • Of those that had not used the skills or knowledge from the session 26% said they will probably use it in the future.  16% cited lack of time/capacity, 11% stated that the session did not meet their expectations.
  • Replies to the question What have you done differently as a result of attending this event? were grouped into the following themes:  Approach to searches, outlook about handling this type of enquiry, approach to presenting search information, use of specific resources, skill development and confidence in approaching senior management. 

            “I am more confident in offering and providing this service to the members of  the Trust’s board”

  • When asked about the impact upon service or service users, responses included greater consideration of business objectives, improved quality of service and saving users’ time.  A couple of responses were very specific:

     “In the recent organisational change, I managed to get recognition of the chartered librarian as a job profile and ensure me a role with my teams for the next 3 years.”

     “I was able to do an evidence search for a manager in the Trust shortly after attending the course. I was able to expand the search beyond the usual HDAS which led me to find more pertinent results. I regularly use the additional sources in searches now”

  • Respondents were asked to describe any ideas or work undertaken to consider the specific objective of the course – to generate ideas or work for collaborative resources to support LKS knowledge services to NHS Managers/Commissioners.  10 respondents said they had undertaken work or had ideas and these ranged from working collaboratively with other services to provide a business critical information service to more shared evidence bulletins.

Seeking the longer term impact of training is not always straight-forward – the reponse rate is often low as people have moved roles or are facing a change in cirucmstances since attending the workshop and at least one respondent had difficulty completing the longer term impact evaluation as they felt too much time had lapsed between taking the workshop and completing the evaluation. However, the responses that we did receive showed that some respondents welcomed the opportunity to re-visit the workshop materials and that significant developments had resulted from using the newly acquired skills and knowledge. Click below to download the full evaluation responses:

The CPD Group would like to express thanks to Anne for using her workshops as a”guinea pig” for the impact evaluation and to all of those who took the time to complete the survey.

Don’t forget that the full Development Needs Analysis consultation will begin in the Autumn this year. This will be your opportunity to say what skills and knowledge devevelopment you need for your role now and in the future. Start planning now by taking a look at the Health Professional Knowledge and Skills Base (PKSB) to help you spot any gaps.

On behalf of the CPD Group

1 thought on “Can you find out the longer-term impact of the “Making LKS Business Critical” Workshops?

  1. I had attended this workshop and it was Brilliant. I was able to and more confident to plan events, create ppt for and be part of the “executive team strategic planning forums”. If you can get a chance to attend the next one, I would recommend it. Linda K

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