Category Archives: COVID-19

Lesson Learnt: Supporting your organisation to capture the learning during Covid-19

Now that we are moving in to the next stages of the Covid-19 pandemic, your organisation may be beginning to reflect on the last three months. This period will be an important time for organisations to learn and develop based on experience and plan changes built on that new knowledge. Library and Knowledge specialists are in a unique position where we can share our expertise in capturing this knowledge for future planning and service development. Have you considered offering to support your organisation in capturing lessons learnt?

The Covid-19 pandemic has seen services undertake an intense and abrupt period of change, some of these changes will now be permanent. Some alterations will be reverted, but it is likely that at least some changes will remain in place for the foreseeable future.

This guide was recently shared on the KM email list and has been written by the RSA (Royal Society of Arts, Manufacturers and Commerce). The purpose of the guide is to help organisations make sense of the changes made in response to crisis management. Included is a grid which can help you to reflect on the changes that have occurred. What will remain in place, what needs to be reverted and which old practices have proved to be unnecessary. This is a simple and easy way to capture learning from a team and help them to see how they can plan for the future.

Some Library and Knowledge Services are already running these sessions. The team at Lancashire Teaching Hospital NHS Foundation Trust have been using this framework from Collaborate for Social Care. There are either eight questions to work through to identify how the team are thinking and working in new ways, or there is a deeper thematic questionnaire to work through. This post from Collaborate for Care’s blog on the learning framework and how to use Covid-19 learning to shape the future offers further insight to the value of organisational learning.

The Library and Knowledge Services that are supporting the Nightingale Hospitals have also recently undertaken an After Action Review. This will allow those involved to use their shared learning when undertaken similar projects in the future and alter their practice should they need to in the event of a second wave.

Health Education England’s Knowledge Management Team have produced a suite of resources to support the organisation to capture their own lessons learnt. Katie Nicholas has created this excellent guide which you can use to explain and promote these services within your own organisation. If you are concerned about how to get different departments interested in your support consider running your own lessons learnt session or retrospective review with your team. Showcase how the reflections you’ve made and learning captured will change your service in a positive way. Organisations like to see outcomes in terms of time and financial savings, so consider that while you are writing up your findings.

Holly Case Wyatt
Library and Knowledge Services Development Manager
Directorate of Innovation and Transformation
M: 07741238740

Enjoying a Staycation

In the past, you may have dismissed the idea of a staycation and planned a holiday away from your home. However, this year the idea of a staycation may be more appealing at the moment and written below are some ideas for what you can do whilst on your holistay.

First and foremost, even though you are at home, disconnect from work. Take time off, spend time doing the things that you enjoy and enjoy doing them at a reasonable pace. Do not be tempted to think that time away from the desk is time not well-spent because you cannot go to your usual holiday destination. Downtime allows us all time to think, reflect, switch-off…even sleep.

A staycation means no traffic jams, no leaving the dog in kennels, no discovering you have not packed all you need, no struggling to sleep in strange surroundings. If you cannot visit Stonehenge or St. Ives or the Giant’s Causeway this year, you can still explore them from your home.

Our friendship groups and family are incredibly important to us all and for some of us, we still need to keep in online contact with those people who are still shielding or vulnerable. There are many ways of connecting as I am sure we have all discovered. Why not stay connected using your favourite online platform and:

  • Play a murder mystery game.
  • Take part in a virtual escape room.
  • Join a quiz or bingo hosted by yourself or by a celebrity.
  • Host a book club or read a story together
  • Sing, dance, or act
  • Join a multi-player game online

I know as we went into lockdown we all thought we would have much more time to take up a new hobby, learn a new language, perfect our Pasodoble, or practice our saxophone playing….There are so many opportunities to learn something new. Listen to a podcast, join a short course, watch a YouTube clip.

Exploring your local area on your walks, I am sure has been different. I live in an urban setting, near a shopping centre but the lack of cars has meant that wildlife, plants, and birdlife have flourished. I have walked through a grassy area of butterflies, met cows and sheep in old earth-works, seen eggs hatch into goslings and cygnets, smelt wild garlic, seen a goldfinch and been in a cloud of willow seeds. We can now travel further-afield and continue to explore our beautiful countryside.

Some of the theatrical productions that I have seen online have been stunning. They have given us all an opportunity to explore new productions or a new genre knowing that we can simply switch-off if wanted. Sadly, as many of our concert venues or theatres are not able to open yet, we can still make use of the online offer.

To finish, a quote from the American author Anne Lamott

“Almost everything will work again if you unplug it for a few minutes…including you”

Sue Robertson
Library and Knowledge Services Development Lead
HEE South West and HEE South East (Thames Valley and Wessex)

Professional Bodies

American Library Association: ALA Pandemic Preparedness for Library Services

A pandemic is an outbreak of a disease that occurs over a wide geographic area and affects an exceptionally high proportion of the population. (Merriam-Webster Online). This page provides information about preparing for a pandemic, including library-specific policy suggestions and more universal resources on pandemic education, prevention and preparation. Some of the resources are specific to influenza outbreaks but can be used more universally to help educate and inform decisions on pandemic prevention and preparedness.  [Last Checked: 27/04/20]

Association for Library and Information Science Education

The Association for Library and Information Science Education (ALISE) Board of Directors has been monitoring the rapidly changing situation related to the spread of COVID-19.

Our top priority continues to be the health and safety of our members, faculty, students, institutions, and the library and information science (LIS) community. We are witnessing aggressive and preventative measures being taken to protect our individual and collective health.

Reliable information from trusted sources is critical. ALISE offers the following resources for your use:

American Library Association (ALA) Pandemic Preparedness

Center for Disease Control and Prevention (CDC) Resources for Institutions of Higher Education

American Association of University Professors (AAUP) Coronavirus Information for Higher Ed

For those of you are suddenly having to move your teaching online, we recommend the following sources.

“Teaching Effectively During Times of Disruption,” by Jenae Cohn and Beth Seltzer, Stanford University

“Quick Start Guide to Remote Teaching,” by the University of Missouri System

“Asynchronous and Synchronous E-Learning,” by EDUCAUSE

CILIP Coronavirus Information Service

CILIP is committed to supporting our members in all aspects of their work, including understanding and managing the emerging impact of COVID-19 and coronavirus on library, information and knowledge services.

We will be keeping this hub regularly updated with information, guidance and best practices from across the sector as the situation develops. [Last checked: 27/04/20]

International Federation of Library Associations and Institutions (IFLA)

Key Resources for Libraries in responding to the Coronavirus Pandemic. The information and resources below are provided on a non-exhaustive basis but will be updated regularly. It is based on publicly available information, and that submitted to We welcome additional ideas, references, suggestions and corrections to this address.


Professional Literature

Links to the professional literature highlighting the work that Health Librarians are doing during the pandemic.

Reflections on the Roles of Librarians and Information Professionals:

Ashrafi-Rizi H, Kazempour Z. Information Typology in Coronavirus (COVID-19) Crisis; a Commentary. Arch Acad Emerg Med. 2020;89(1):e19. (Open Access)

Naeem SB, Bhatti R. The COVID-19 ‘infodemic’: a new front for  information professionals. Health Info Libr J. 2020 (Open Access)

Shokraneh F. Keeping up with studies on COVID-19: systematic search strategies and resources. BMJ 2020;369:m1601. (Open Access)

Shokraneh F, Ruseel-Rose T. Lessons from COIVD-9 to future evidence synthesis efforts: first living search strategy and out of date scientific publishing and indexing industry. J Clin Epi. 2020. (Open Access)

Page Last Checked [08/07/20]