Category Archives: General

Implementing Knowledge for Healthcare

Dear colleagues,

The first phase of implementing Knowledge for Healthcare has taken us from 2015 to 2020. I write to keep you in the loop about our current work and as we move into the next stages, refreshing the Knowledge for Healthcare strategy for 2021 and beyond.

The contribution of evidence and health information has never been more significant than in these quite extraordinary times – and this underlines our commitment to ensuring we keep the work on track. It is progressing to time.

Direction of Travel

Following feedback from Library Services Managers in 2019, discussions in network meetings earlier this year, and from our thinking within HEE, we are reaffirming the direction of travel of Knowledge for Healthcare. This remains unchanged and focused on ensuring the right knowledge and evidence are used at the right time in the right place.

“NHS bodies, their staff, learners, patients and the public use the right knowledge and evidence, at the right time, in the right place, enabling high quality decision-making, learning, research and innovation to achieve excellent healthcare and health improvement.” Knowledge for Healthcare Vision, 2015

Going forward you will see a continuing emphasis on these themes: Health Literacy and Patient Information underpinned by digital literacy, Mobilising Evidence and Knowledge across the NHS, Resource Discovery to optimise investment in digital resources; building a Workforce that is diverse, inclusive and digitally confident and, not least the Quality and Impact of library and knowledge services.

Keeping You in the Loop

I attach our Plan on a Page for the HEE team during 2020/21 and also a ppt update which depicts the direction for the coming years.

We find it helpful to use Driver Diagrams as a strategic planning tool to frame the direction. Each diagram sets out the “primary driver” we are working towards, followed by the “secondary drivers” and then specific “interventions” which we believe will deliver on these.

Finally, the level of engagement in Knowledge for Healthcare by health library and knowledge services staff across England has been remarkable. Thank you. By all means come back to us with any queries or comments. Please contact your regional lead as your first port of call:

With every good wish,
Sue Lacey Bryant

All the world’s a blog, and all the men and women merely bloggers (1)

That’s how it seems, isn’t it, a blog for everything, and everything in its blog?  But what if you are new to the art of blogging? Where on earth do you start? Enough of the questions, let’s get down to the answers!

First things first, take a look at some existing blogs and see what you think. Dip your toe in the water by posting a comment or two on someone else’s blog before attempting one yourself. This will help you find your voice and develop your style. You can be as relaxed and conversational as you like and let your creativity loose.

When you are ready to launch your blog, have a look on the internet. There are plenty of quick and easy blog templates to be found there and many of them are free. Think of a memorable name that you won’t get tired of and select a URL …web address to you and me…so people can find you.

Now, think about your audience. Who are they likely to be and what would you like them to know? Draw them in with a catchy headline and keep them interested with short, sharp paragraphs – 3 or 4 sentences max – separated by line spaces. Try not to cover too much ground.

Remember, this is writing for an online audience who will scan. Keep their eyes occupied so they don’t leave too soon. Your message should be brief and not too wordy. Who wants to read miles of text on a screen?

Lists are good!

  • So are Subheadings
  • and different fonts
  • and, as the saying goes, a picture paints a thousand words.

Perhaps try your early posts out on a few friends and colleagues before you go live. Why not add some social media buttons? And take the time to respond to those who have posted their comments on your blog.

A word of caution, though. Be ethical! Take note of your Trust’s communication policy and keep within the guidelines. Never use someone else’s ideas without giving them due credit and always respect the privacy of others.

Have Fun!

Stella Rogers, Senior Library Assistant @Great Western Hospital, Swindon

(1) To paraphrase William Shakespeare

Topol – a fantastic opportunity for library and knowledge services

The Topol Review, formally “Preparing the healthcare workforce to deliver the digital future” will be launched by the Secretary of State for Health and Social Care this afternoon. It is threaded through with references to knowledge management and the role of knowledge specialists to “accelerate the adoption of proven innovations”. https://www.hee.nhs.uk/our-work/topol-review

Every time the report mentions knowledge specialists – it means us!

Look at pages 11, 15, 16, 20, 49, 50, 57, 68 and 70 to see what I mean.

Here’s a few gems:

  • “NHS Boards should take responsibility for effective knowledge management to enable staff to learn from experience (both successes and failures) and accelerate the adoption of proven innovations” Page16.
  • The NHS should increase the overall numbers of clinicians, as well as scientists, technologist and knowledge specialist posts, with dedicated, accredited time to keep their skills up to date and with the opportunity to work in partnership with academia and/or the health tech industry on the design, implementation and use of digital, AI and robotics technologies (AIR5/DM4). Page 57.
  • “Effective knowledge management is essential to enable the spread and adoption of innovation, with lessons from early adoption shared widely (OD6): an innovation culture is dependent on a learning culture. The NHS must build a reputation as a learning organisation that values and enables the transfer of learning about successes and failures (OD5). This can only happen with the creation of new senior knowledge management roles.” Page 68.

So, make sure you’ve got a copy of the report to hand and that you’ve read it cover to cover.

Then make sure you’ve shared it far and wide in your organisation: remember, Topol is not about the technology, it’s about the impact of the technology on the workforce. That means it’s important for human resources, organisational development, knowledge management, information technology, all the clinicians and crucially your Board and Executive.

Let’s make sure everyone has heard about Topol, has read Topol and is talking Topol.

Twitter:  #TopolReview

David Stewart

Regional Director of Health Library and Knowledge Services North
Health Education England