Category Archives: Quality and Improvement Outcomes

What makes a good impact case study?

What is this resource?

This resource has been created in response to the demand from colleagues who have experienced difficulties in putting together a good impact case study.

The resource consists of:

  1. series of examples of impact case studies
  2. the checklist used by our regional impact reviewers
  3. an audio-video file exploring each case study in turn
How to use the resource

We recommend that you first download the example impact case studies and the review form and work through the case studies yourself using the checklist.

For each case study determine whether you think it meets the three core criteria and the additional criteria identified on the checklist.

Then view the presentation and compare our views to your findings.



If you are unable to access YouTube within your organisation a copy of the presentation is available and can be viewed alongside the narrative above.


Day 16 – What to expect from HEE

In the lead up to the self-assessment deadline (30th June 2020) HEE LKSL will help prepare services through the webinars and documentation we have already provided.

We will aim to provide additional assistance in response to local requirements and answer any questions which you might have about your services.

From July to October 2020 the regional LKS Leads teams will be working on validating your self evaluation and consistency checking our validations to ensure they are as equitable as possible.  Each self evaluation will be reviewed by two LKSL colleagues with access to an adjudicator if agreement cannot be reached.  You can view the flowchart for the process here.

Calibration 2020 will take place in November.  This will involve the senior LKS Leads and again ensure equity and consistency.

Finally in November/December 2020 you will receive the report back to the organisation reflecting your validated levels.

The template is available here so that you can see what to expect.

During 2021 we will offer further guidance on Action Planning and next steps

Download and view the presentation, click once to reveal and again to find out more

Day 15 – Next Steps

There are various things which you may wish to start doing as you prepare for the baseline self assessment in June 2020

Check out the Outcomes Framework page on the Knowledge for Healthcare blog. Here you will find links to the webinars referred to elsewhere in these illuminations, a copy of the Outcomes Framework itself and other useful documents.

You may wish to start completing the Pen Portrait for your service and the organisation(s) it serves.

It may also be useful to review the self assessment documentation and perhaps start to think about where your service and organisation currently sit on the levels and what evidence you have available.

If you have any questions or queries remember that we have produced a handbook and a glossary which help to define and explain terms used in the Outcomes Framework, together with a page of Frequently Asked Questions which may also help.

If none of these answer your question please contact the team member(s) from your region:

London KSS:          Holly Case Wyatt (

Midlands and East:        Clare Edwards (

North:          Dominic Gilroy  (

South:          Sue Robertson  (

Download and view the presentation, click once to reveal and again to find out more