Category Archives: Quality and Improvement Outcomes

Day 13 – Outcome 6

This outcome shows how library and knowledge specialists make a positive impact on the individuals and organisations which they serve.​

​It considers how effective library and knowledge specialists are in collecting evidence to show the impact of their services and looks at how this evidence is used to promote the service both internally and externally to stakeholders.​

Level 1:  Focuses on planning the process.  Data may be gathered in an impromptu way and may demonstrate personal rather than organisational impact.​  There may be a limited number of responses collected.​

Level 2: Focuses on developing a systematic approach quantitative and qualitative impact data collection for at least one service delivered.  Data collected will be used in promotional activities.

Level 3: Focuses on developing a more systematic approach to collection and evaluation of data across a range of the library’s services.  There will also be stakeholder endorsement in the form of attributable quotes.

Level 4: Focuses on senior stakeholders recognizing and vocalizing the value of library and knowledge specialists to the organization.  Impact data will be contributed to the national evidence base

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Day 12 – Useful tools for Outcome 5

Here are some tools which you may find useful in preparing for Outcome 5

The Outcome 5 Video Podcast

Book – Being Evidence Based in Library and Information Practice

Koufogiannakis, D., & Brettle, A. 2016.  Facet Publishing

Learning Zone Resources

Lean Thinking

Costing and Pricing

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Day 11 – Outcome 5

This Outcome explores how library and knowledge specialists implement evidence-based practice in the planning, design and delivery of the activities, products and facilities (“the library and knowledge service”) they provide.

Level 1:  Focuses on keeping up to date with good practice discussing with the team and applying the learning to service changes

Level 2: Focuses on developing a systematic approach to reviewing and applying the evidence

Level 3: Focuses on delivering  an evidence-based LKS and routinely contribute to the professional evidence base

Level 4: Focuses on developing a research culture across the library team and service

Download and view the presentation, click once to reveal and again to find out more