Hello from the Knowledge Management Task and Finish Group

We are one of the task and finish groups within the Service Transformation workstream, and our remit is to help define the approach to improve the involvement of library and knowledge services (LKS) with organisational knowledge management (KM).

Knowledge for Healthcare defines KM as: the creation and management of an environment which encourages knowledge to be gathered, shared and used efficiently and effectively within an organisation to develop, improve performance and avoid errors.[1]

It became clear early on that we cannot simply prescribe a single standard, or compel services to take a particular approach. Rather, we need to provide practical support and inspiration for services to improve their KM involvement – by sharing the good practice the already exists, and sharing models to help services understand what improved KM involvement might look like for them, as well as the benefits of increasing their activity in this area.

The group has begun scoping some examples of good practice, with the aim of producing a “toolkit” of approaches to suit different organisational climates, or current service provision. So, if you’re completely new to KM you can pick a straightforward example and implement that. If you’re already involved in KM but would like to develop this further, the toolkit can provide more advanced examples or ideas for different approaches. The aim is overall improved compliance against LQAF 5.4a, and for those services already fully compliant but who are feeling ambitious, some ideas or challenges to take their KM activity further and, in doing so, raise the profile of their service and improve KM in their organisation, so everybody benefits.

We have identified a link with the Workforce Planning and Development group to ensure we are providing input, as clearly one of the enablers for improving KM activities is ensuring LKS staff have the skills (and confidence) to step up their KM activities.

If you have any questions, comments or ideas you can contact us via the group chair, Emily Hopkins: emily.hopkins@nw.hee.nhs.uk

Members of the group

Rachel Cooke, Surrey & Sussex Healthcare NHS Trust

Emily Hopkins, Health Education North West (Chair)

Jackie McGuire, Northumbria Healthcare NHS Foundation Trust

Nick Smith, Worcestershire Health Libraries

Caroline Storer, Health and Social Care Information Centre

Laura Wilkes, West Suffolk NHS Foundation Trust

[1] Health Education England (2014) Knowledge for Healthcare: a development framework, p56 http://hee.nhs.uk/wp-content/blogs.dir/321/files/2014/12/Knowledge-for-healthcare-framework.pdf

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