Customer Care

Learning ZoneGeneric Skills > Customer Care

People

Lisa Jeskins

Trainer and facilitator who specialises in providing tailored, relevant training for information and library professionals on a variety of subjects including Belbin, team building, staff management, interview skills, negotiating and influencing, customer care, change management and teaching skills [Last checked: 14/5/18]

Webinars

CILIP Webinar UX research methods with Dr Bryony Ramsden 

You will need to logon to the CILIP website to access this resource [Last checked: 30/1/20]

Websites

Skills you need

Introduction to customer service skills [Last checked: 14/5/18]