Customer Care

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Training

Lisa Jeskins

Trainer and facilitator who specialises in providing tailored, relevant training for information and library professionals on a variety of subjects including Belbin, team building, staff management, interview skills, negotiating and influencing, customer care, change management and teaching skills [Last checked: 26/6/20]

Webinars

CILIP Webinar UX research methods

Dr Bryony Ramsden explains what UX research is and why it is important – different methods and possible actions. You will need to log on to the CILIP website to access this resource, filter by ‘Research Skills’ to find the webinar [Last checked: 26/6/20]

Websites

Skills you need

An introduction to customer service skills [Last checked: 26/6/20]