Learning Zone > Specialist and Technical Skills > Enquiry Desk Skills

Books

Buckley-Owen, T. (2017). Successful Enquiry Answering Every Time. 7th edn. London: Facet Publishing.<< check your library >>

Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. [Last checked: 04/06/2018]

Journal Articles

Anna O’Neill, A. (2013) New skills for the team you have, and the team you don’t… SCONUL Focus, 58, pp. 13-15

In January 2012 the University of Chichester opened a new library on the Bognor Regis campus and a brand new service, the Support and Information Zone (SIZ) [Last checked: 04/06/2018]