Learning Zone > Specialist and Technical Skills > Enquiry Desk Skills

Books

Buckley-Owen, T. (2017) Successful Enquiry Answering Every Time (7th ed.). Facet Publishing

Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. [Last checked: 29/9/20]

Journal Articles

O’Neill, A. (2013) New skills for the team you have, and the team you don’t… SCONUL Focus, 58, 13-15

In January 2012 the University of Chichester opened a new library on the Bognor Regis campus and a brand new service, the Support and Information Zone (SIZ). [Last checked: 29/9/20]