Information Delivery to the Public and Patients

Learning ZoneSpecialist and Technical Skills > Information Delivery to the Public and Patients

Knowledge for Healthcare

Patient and Public Information Group: Useful Links

The Patient and Public Information Task and Finish Group (part of the Service Transformation workstream of Knowledge for Healthcare) has produced guidance and a comprehensive list of useful resources to support providers in patient and public information. [Last checked: 18/12/20]


Spatz, M. (2014) The Medical Library Association Guide to Providing Consumer and Patient Health Information, Rowman & Littlefield

Comprised of fifteen chapters written by experienced consumer health librarians, this book is comprehensive in scope, covering all aspects of consumer and patient health and medical information from their humble, grassroots beginnings to the ever-evolving applications of new technology and social media. [Last checked: 18/12/20]

Discussion lists

HP-Resources (JISCMail)

Discussion List for Health Promotion Libraries and Resource Services – This list is for staff from NHS Health Promotion Library and Resource Centres to share information, good practice and the availability of new resources, and to collaborate with colleagues locally and nationally. [Last checked: 18/12/20]

Guidelines and Standards

Ideas Bank – Patient and Public Information KfH Task and Finish Group

Word document with examples of best practice from around the regions of how libraries are engaging with the public for their health information needs. [Last checked: 18/12/20]


Patient information comes of age: special HILJ issue on patient information

Special issue on patient information (open access) [Last checked: 18/12/20]


Accessible Information Standard – NHS England

The Accessible Information Standard tells organisations how they should ensure that disabled patients receive information in formats that they can understand and they receive appropriate support to help them to communicate. [Last checked: 18/12/20]

The Information Standard – NHS England

The Information Standard is a certification programme for all organisations producing evidence-based health and care information for the public. [Last checked: 18/12/20]

Patient Experience Library

The Patient Experience Library makes it easy for you to get a patient’s-eye view of service quality with over 30,000 documents uploaded to the database. Subscription required for full content but non-subscribers can access all the reports uploaded to the library in the last week. [Last checked: 18/12/20]

Patient Information Forum

The Patient Information Forum (PIF) is the UK membership organisation and network for people working in, and involved with, health and care information and support. [Last checked: 18/12/20]