National LKS Website – User Research Update

As you will know, the HEE Library and Knowledge Services’ Resource Discovery Team has been conducting some further user research to establish your requirements for the planned national LKS website.  To this end we have:

  1. Conducted 19 one-to-one interviews with stakeholders, and end users for identified gaps
  2. Ran 2 x user needs face-to-face workshops with a range of stakeholders and end users in Leeds and London (February 1 and 25) to generate user personas and user journey scenarios.  Users were from all regions of the country working in a variety of professional and paraprofessional library and knowledge services’ roles
  3. Ran 1 x user needs virtual workshop with a range of end users (April 10) to generate user-personas and user journey scenarios
  4. Analysis of a user needs validation survey with 172 responses
  5. Analysis of a pre-user discovery phase website functionality needs survey with 199 responses
  6. Created and prioritised 37 user stories with the HEE team

May we say a big thank you to all of who contributed to this research.  The data gathered form all of this activity has been drawn together and a report produced summarising our conclusions.  The report, National Library and Knowledge Services Website: User Research can be found on the KfH blog under Resource Discovery | Websites for Library staff.

27 user needs for the national LKS website were identified and prioritised into Must Haves; Should Haves and Could Haves  Most needs based on the validation survey have been prioritised must haves.

Top needs for the site:

  • Act as for a single point of access to LKS documents and resources whether national or regional.
  • Have good search functionality and filtering.
  • Be easy to use, to be written in plain English and to be visually appealing.  It must be kept up to date.
  • Work within the constraints of the ICT systems and policies in use within local NHS Trusts
  • Work well on mobile devices as well as the desktop
  • Download and upload documentation from and to the site easily
  • Users are alerted to any new and modified content in which they are interested
  • Communities of practice and collaborative tools are important.
  • Support career development and induction of those new to the profession
  • Offer a range of communication tools so that users can find out what’s going on. This must include mailing lists.
  • Calendars of events filtered by region must be available.
  • Allow users to connect to peers, find mentors, coaches, collaborators and others with skills to facilitate learning

This research and the report has now been presented to the Digital Communications Team at HEE and we are meeting next week to discuss how best to start work on developing a national LKS website which meets these identified needs.

Richard Bridgen on behalf of the HEE LKS Resource Discovery Team

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