HEE Midlands and East Technology Enhanced Learning: Working Together in a Digital Future.

On the 27th February 2019 we attended the HEE Midlands and East Technology Enhanced Learning: Working Together in a Digital Future workshop.

Presentations can be found at https://padlet.com/lksandtel_me/lmyfqhxmvv62

The first from Dr Neil Ralph @DrNRalph, HEE National TEL Programme Manager, was titled “Embracing the digital revolution to educate and train in the NHS”. He argued that technology use is prevalent in society and among NHS staff. 80% of staff are currently using TEL, and 96% would do so if offered. He highlighted the success of e-LfH (e-Learning for Healthcare): 980,000 users; 24,000 sessions, and gave a tantalising glimpse of the forthcoming HEE Learning Solution. Slides are here.

Sue Lacey Bryant @SueLaceybryant, Topol Review Programme Manager, and Sangeetha Sornalingam @sangeetha104, GP and Clinical Fellow HEE, introduced the Topol Review: Preparing the healthcare workforce to deliver the digital future: https://topol.hee.nhs.uk/.  Patients will be at the centre of new technologies and be empowered to take greater charge of their care using digital tools.  Technology offer the gift of time, whereby clinicians will be able to spend more time with their patients. 

The four themes are genomics; artificial intelligence and robotics; digital medicine; and organisational development. TEL will play a vital role in preparing NHS staff for future developments in these areas. There  TOPOL says that ‘the adoption of digital healthcare should be grounded in compelling real-world evidence of clinical efficacy and cost effectiveness’ and that ‘healthcare professionals will need to access training resources and educational programme…to build their digital readiness;’ these are some of the fantastic opportunities for Library and Knowledge Services staff.  What will TEL and LKS look like in 2029 and how will we prepare? Slides are here

At the subsequent Midlands and East LKS Network Event on 16th May, Sue highlighted some recommendations.  Librarians and knowledge specialists need to keep a watching brief and consider how we can enable or support the wider workforce. 

As a minimum LKS need to be aware of developments to be able to signpost trusted sources to staff and the wider public, offer training in critical appraisal of sources to staff and the wider public and to inform the research taking place in this area.   There could also be a role for LKS in supporting digital skill development of the current workforce.

LKS has a key role in meeting the needs of current workforce providing space, signposting and support for CPD and lifelong learning.  OD5 and OD6 are key recommendation for LKS teams; they cover knowledge management and the dissemination of the evidence.  LKS can lead on enabling staff to learn from experience and develop and use systems to disseminate and learn from early adoption and share examples.

Richard Price @RichardPriceUK, Learning Technologies Advisor HEE, gave a thought provoking presentation on “Artificial Intelligence: hype vs. reality”. What is a myth and what isn’t was actually quite surprising.  He spoke about different types  artificial intelligence, some of which contain a human element and others which didn’t, and explained that human adaptability is somewhat behind the pace of technological development  Slides are here.

Andi Blackmore, HEE E-LfH Project Manager, gave a deeper update on e-LfH (e-Learning for Healthcare): including its design and development process. Slides are here.

There was also a Randomised Coffee Trial, where we were paired to share knowledge with someone we hadn’t met before, and a Knowledge Café on shaping the Midlands and East TEL network. It was interesting to see how TEL staff in the NHS are seeking to develop networks along the lines of those that already exist for LKS staff.

TEL staff are possibly an even smaller professional group within the NHS than LKS staff. However we all come under the same HEE umbrella and we share the same aim to improve the skills and knowledge of all NHS staff. We are natural allies.

Stephen Ayre & Richard Bridgen


Evaluating Health Information Week 2019 (#HIW2019)

Health Information Week takes place between 1st-7th July 2019. So, what impact do you want your contribution to make?

We all know it’s important to evaluate impact, to show what benefit there is from putting time and resources into an event like #HIW2019. However, #HIW2019 hasn’t happened yet – so why are we thinking about evaluating it now? It’s really important to think about what you want your contribution to #HIW2019 to achieve now, so you can plan how you will collect the data to assess whether you have successfully achieved the impact you were planning for. Perhaps you want to encourage a behaviour change by highlighting ways to have a healthy lifestyle or encourage people to take up a particular call to action?  Identifying the impact you want your information to have early on, and how you will measure it, will make it much easier to demonstrate the value of investing the time and resources involved.

Some of the data you might want to collect:

  • Numbers: How many people attended your event(s)? How many took up free health checks (weight, blood pressure, etc.)? How many took leaflets, asked questions, or made health pledges? How many people interacted with your social media posts? Did service use change? Did any local newspapers or other media report on your event?
  • Qualitative data: What impact do patients and members of the public say #HIW2019 had for them? What did they learn? What questions did they ask? What impact do colleagues and contacts from your own and other organisations describe from #HIW2019 ? Are they willing to provide quotes?
  • Photos: Photos of your event or display can give the feel of your event in a way that words can’t (although do bear in mind the need for appropriate consent when taking photos)
  • Other information: What worked well? Which contacts have you made within your own or other organisations? What has happened as a result? What would you do differently next time?
  • The #HIW2018 evaluation also gives some examples of the types of information and data you could collect.

There’s a number of ways you can collect data and share your #HIW2019 evaluations:

However you choose to evaluate #HIW2019 , please share it with the national team at healthinfoweek@gmail.com or via the survey. We will collate all the information, so learning can be shared nationally and everybody working with information for patients and the public can benefit from your work!

Updated 4 June 2019


Are you an NHS Library and Knowledge Service worker looking to develop your leadership skills?

There are a number of opportunities available to you to develop your skills in this area.

The Learning Zone

The learning Zone on the knowledge for healthcare blog has a section looking at leadership; from blogs to books, e-learning to reports. Exploring this site, you will find links to free courses around leadership in the Open University. An example of one of the courses available is Leadership and Followership. Review and reflect on what kind of leader you are (or could be), what makes a good leader and what happens when leadership goes wrong. Continue on to consider why followership is important and finish off with considering how to develop yourself as a leader. If you register and complete the course, you can gain a statement of participation. 

For those of you who prefer reading have a look at: https://www.skillsyouneed.com/leadership-skills.htmlwe’re passionate about providing high quality information and resources that help you learn and develop the skills you need to make the most of everyday life”.Explore the leadership section and see what you can learn and how you can develop. They explore issues around, “What is a Leader?”, “What Skills do Good Leaders Need?”, “Developing your Leadership Style” before moving on to look more closely at some of the skills good leaders have; planning and organising, strategic thinking, change management and persuasion and influencing skills. 

If you feel that coaching or mentoring would help you develop your leadership skills further than this is also a possibility, see https://www.leadershipacademy.nhs.uk/resources/coaching-register/ for more details.

Leadership Academy

Continuing in the learning zone you will come across the NHS Leadership Academy. This is not just a site for those aspiring to be senior NHS managers – it there for everyone. Explore the section on the Healthcare leadership modelWe’ve developed the Healthcare Leadership Model to help you become a better leader in your day-to-day role. You don’t have to be in a clinical or service setting to use it. And it doesn’t matter whether you work in a team of five or are responsible for 5,000, you can benefit by discovering and exploring your own leadership behaviours”.  You don’t need to be in a formal management or leadership role to develop these skills they are useful for everyone.


If you are a member of CILIP you can join their leadership network and access webinars and other e-learning resources around leadership. Including one on developing leadership “… We will explore the different leadership styles and the characteristics of each. The main functions of leadership include controlling the process of achieving the task, evaluating the outcome and keeping the team motivated, we will look at each of these in turn. Finally, we will look at the importance of setting a good example.” They also have modules on “What is an Effective Leader” and “Seeing Change Through”.

CILIP also offers webinars to all its members and you can go back and re-watch these if you weren’t able to see them live. There is one by Luke Stevens-Burt on Leadership at all levels. These are designed to fit into a busy day and shouldn’t take more than 60 minutes.

Professional Knowledge and Skills Base for Health

The PKSB for Health outlines the broad range of skills required by librarians and knowledge specialists working in health, enriching them with the addition of examples from a health sector. It is accessible to all NHS library workers, those who have membership of CILIP can use the PKSB for Health along side the online PKSB tool. It allows you to self-assess your current rating against multiple different skills and knowledge and state where you want to end up.  

There are 12 sections within the PKSB for Health one of which (section 9) is focused on Leadership and Advocacy: “Provide active leadership by inspiring and managing themselves and teams, both inside and outside the organisation and by promoting the positive value of library, information and knowledge services across the organisation and society. Includes leading and inspiring teams, influencing key stakeholders and understanding external frameworks. Health LKS staff take an active leadership role and seek opportunities to develop leadership and advocacy skills”.

Talent Management Toolkit

The talent management toolkit was developed to recognise and support the talent of library and knowledge service workers. A section of the talent grid highlights; “Demonstrates Engaging Leadership Behaviours”. It allows you to see what is considered a novice, a professional and a world class talent in this area.

  • Novice: “Leads the team and develops processes that encourage colleagues to develop the service”.
  • Professional: “Develops a positive team culture, networks across internal stakeholders and communicates the local vision to colleagues”.
  • World Class: “Communicates a compelling and credible vision which inspires and motivates others. Shows confidence and integrity under criticism. Create a shared purpose which others are excited to deliver. Demonstrate to others how they are valued and integral in the workplace. Demonstrates an inclusive approach”.

 If you feel that you are working in the world class end of the spectrum then it would be worth talking to your line manager about having a talent conversation using the talent management toolkit.  

Other Opportunities

Accessing information online is not the only way to develop your leadership skills, there may be opportunities within your NHS organisation to access formal learning or become part of a project group or work stream. Look out for these opportunities and take part in them. They will develop you in ways you aren’t expecting and may lead onto other things.

There are always opportunities to get involved in projects, task and finish groups, and work streams within Knowledge for Healthcare. These will continue and they give you a chance to put theoretical learning around leadership into practice while building up your professional networks.