Day 15 – Next Steps

There are various things which you may wish to start doing as you prepare for the baseline self assessment in June 2020

Check out the Outcomes Framework page on the Knowledge for Healthcare blog. Here you will find links to the webinars referred to elsewhere in these illuminations, a copy of the Outcomes Framework itself and other useful documents.

You may wish to start completing the Pen Portrait for your service and the organisation(s) it serves.

It may also be useful to review the self assessment documentation and perhaps start to think about where your service and organisation currently sit on the levels and what evidence you have available.

If you have any questions or queries remember that we have produced a handbook and a glossary which help to define and explain terms used in the Outcomes Framework, together with a page of Frequently Asked Questions which may also help.

If none of these answer your question please contact the team member(s) from your region:

London KSS:          Holly Case Wyatt (

Midlands and East:        Clare Edwards (

North:          Dominic Gilroy  (

South:          Sue Robertson  (

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Day 14 – Useful tools for Outcome 6

Some tools which you may find useful in preparing for Outcome 6

The Outcome 6 Video Podcast

KFH Impact Toolkit

and particularly:

Generic Impact Questionnaire template

Case Study Template

Case Study Submissions Form

Completed Case Studies

Impact Vignettes

Social Cards Guidance and Template

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Day 13 – Outcome 6

This outcome shows how library and knowledge specialists make a positive impact on the individuals and organisations which they serve.​

​It considers how effective library and knowledge specialists are in collecting evidence to show the impact of their services and looks at how this evidence is used to promote the service both internally and externally to stakeholders.​

Level 1:  Focuses on planning the process.  Data may be gathered in an impromptu way and may demonstrate personal rather than organisational impact.​  There may be a limited number of responses collected.​

Level 2: Focuses on developing a systematic approach quantitative and qualitative impact data collection for at least one service delivered.  Data collected will be used in promotional activities.

Level 3: Focuses on developing a more systematic approach to collection and evaluation of data across a range of the library’s services.  There will also be stakeholder endorsement in the form of attributable quotes.

Level 4: Focuses on senior stakeholders recognizing and vocalizing the value of library and knowledge specialists to the organization.  Impact data will be contributed to the national evidence base

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