Frequently Asked Questions

If you have a question that is not covered below please contact Sam Burgess.  We will update the FAQs as necessary. 


Why do we collect certain statistics? (Or how are the statistics used nationally?)

Nationally statistics are used for various reasons: 

Staffing data 
  1. Answers questions from HEE about workforce numbers and staff qualification.
    ESR does not provide granularity e.g. distinguishing between Library Assistants and Senior Library Assistants.
  2. Helps managers to make business cases by providing comparative data e.g. number and bands of library assistants 
  3. Checking the profile of the LKS workforce – are we seeing fewer or more para-professional posts? 
  4. Tell us how many training places are needed for Knowledge for Healthcare priorities 
  5. Identify who should be attending Leadership training 
Activity and financial data 
  1. Inform development of the national Knowledge for Healthcare strategy 
  2. Inform national procurement of e-resources 
  3. Support negotiations of the CLA licence i.e. interlibrary loan activity 
  4. Help build model for possible future funding of NHS provided LKS
  5. Identify which organisations do not receive LKS services
  6. Trends in inter-library loan activity 
  7. Measure efficiencies through CAS collaboration 
  8. Monitor trends in user education 
  9. Monitor changes to income streams 
How can I find out about the bigger picture?

Some earlier published reports on NHS LKS statistics are available from your local HEE LKS Lead. 

 What is the recommended minimum to collect?

Apart from the national statistics return we do not recommend a minimum as we do not wish to be prescriptive.   

However, we do have a supplementary dataset  you may use for collection.  It is not exhaustive. 

Where can I find other useful statistics? 

National LKS statistics collection 

Where do I find the documentation I need?

For the part 1 staffing and part 2 activity statistical returns, and documentation, visit the Statistics section.

Who or where do I need to submit it to?

Please seek advice from your local HEE LKS lead. 

Training and support 

How can I get training on Excel?
  • Contact your ICT department (or education department)   
  • There may be some online courses available or courses held at your local college. 
Can I get training on statistics?
  • This is a very large topic and we cannot be detail them all
  • If you have an identified development need, seek out training/support within your organisation or online courses, e.g. via edX 
  • Contact your regional/local CPD leads for advice and support
Can I get any support on my statistics?

Contact your regional CPD lead  for a list of statistics Champions or . 


Using and presenting statistics and data 

Who should be involved in collecting or analysing statistics?

All staff should be involved with the collecting or analysing of statistics. 

We all have a responsibility to ensure that statistics are consistent.   If you have an idea,  raise it with your manager. 

 Where can I find out more about metrics?

The quality metrics template has been adapted for the statistics toolkit.

How can I use statistics to justify/improve statistics?

See our case studies for examples. 

What can I do with the information once I have it?

This depends on what information you have collected, why you’ve collected it and who you are presenting it to.   

Please refer to other sections of the statistics toolkit for ideas. 

How can I present my statistics appropriately?

There are many ways of presenting your statistics.  See our page on infographics.

Is there a Dashboard?

There is no national dashboard at present. 

See examples of dashboards that other Trusts have used and shared. 

How can I create an infographic?

See our page on infographics

Where are your case studies?

See the statistics and metrics case studies. 

Can I submit a case study?

Yes. Submit via the online metrics case study form

Can I use benchmarking?

Benchmarking should be used with caution as it is not easy to apply.  Seek advice before proceeding. 


Tools to analyse statistical data 

What statistics tools are available to me?

There are various tools available e.g. SPSS or SeekTable.  We cannot make recommendations.  

You may find NHS Improvement’s Making Data Count website useful

How can I use my LMS to extract data for statistics?

Contact your LMS provider for support. 

How can I use my online resources to extract data?

Please contact providers for support (e.g. Wiley, Ebscoetc) 

Where is the NHS Costing Framework?

The costing framework is available below for trained users (password required)

How do I figure out cost per access usage figures?

Use COUNTER5 reports.

See the Guide to Usage Statistics for Discovery Services, Databases, eJournals and eBooks.

eResources Usage Statistics webinars are held regularly each year.  Check the Knowledge Services Briefings for dates.

How do I measure ROI (return on investment)?

Some useful papers may be found in the Value and Impact toolkit.