A suggested supplementary dataset for collection by NHS library and knowledge services. It can be used as you see fit.
- Add data collection that is helpful to your LKS
- Data can be collected over the period most useful to your situation
- You may want to collect some data regularly to see trends; other data can be collected as and when needed
- Think about what data would be most useful to you and your service. What do you want to use it for?
- Remember that data is only of use if there is a story to go with it.
A number of library and knowledge services already collect supplementary data and use them in a number of different ways.
- OpenAthens hasn’t been included in the supplementary dataset
- This data can be found using the reporting functionality of the OpenAthens interface
Example – data use at King’s College London
Alan Fricker, Head of Clinical Library Services at King’s College London shares his story about why he collects supplementary data.
- “In preparing the action plan style annual report I am really keen to have statistics that help tell a story and engage.
- As far as possible I do not want to include any numbers where I do not have some qualitative explanation to accompany them.
- Without the story most numbers are a “so what?” moment waiting to happen.
- In line with the principles for good metrics I want stats that are:
- Meaningful – to my audience not just to the library service – things that important to them.
A good example was GMC data which is significant for people who hold our funds.
In our satisfaction data some topics draw a lot more answers than others – I would suggest this is a guide to what people actually care about in our service.
- Actionable – I want to be able to talk to people about things we might do that will affect the figures we have.
In the report I am always looking to explain potential reasons for change or to propose ways that we might address negative trends / unsatisfactory levels of use.
Our recurring user surveys in South London have been great for showing how changes to the service over time (increased ejournals / opening hours for example) have lead to shifts in satisfaction.
- Reproducible – I tend to look for figures that I can readily access and refresh the data if I need different time periods.
I prefer not to use things that involve human input (enquiry stats for example) as these can be somewhat unreliable and hard to validate).
So active OpenAthens users is a great favourite – I record this figure each month but it is the annual figure I would use in my annual report as this reflects the overall shift over the past year rather than picking out a good or a bad month.
- Comparable – I tend to stick to comparing against our own performance through time as this is the area where I have most control over what has been happening and strong data.
GMC was another area where I might pull out some comparator data as this is very appealing to stakeholders who want know where they stand against their peers.
I would not be worried about whether we look the best in these as we want to engender a joint stake in making progress.
- The action plan style report has had a much greater impact than the previous text heavy document.
- It has helped guide conversations with key stakeholders and support discussion at meetings.
- It has been a way to reach out to people I have not had enough contact with and to secure meetings with others.
- It has been circulated to places and meetings I was not able to go to.
- Some of that is undoubtedly down to using it in a different way than I would have tried with the old style report.
- Some of it is also because people opening it are quickly presented with numbers and stories that speak to their interests.” Presentation about the Annual Report.