Quality and Improvement Outcomes

HEE is responsible for ensuring that there are high quality learning environments for all healthcare learners in England. Key to this are library and knowledge services, supporting both individual and organisational learning and development needs. HEE also seeks assurance that the funding provided to organisations through the Learning Development Agreement is used to deliver library and knowledge services that are fulfilling the requirements of Knowledge for Healthcare, in line with the NHS Library and Knowledge Services in England Policy. 

The library and knowledge service’s NHS host organisation, and those who commission such services, are required to ensure that the service is helping them meet their obligations under the Health and Social Care Act 2012  to ensure “…the use in the health service of evidence obtained from research…” (section 1E) so that the NHS workforce is enabled to deliver high quality patient care. 

The focus of the six Outcomes is on library and knowledge service improvement. The Outcomes have a dual role and have been designed and developed to: 

  • drive progress in library and knowledge service improvement leading to increased satisfaction for users of the services 
  • provide a tool for NHS organisations to ensure that library and knowledge specialists are providing a quality, high performing service that is continually developing and improving to meet the changing evidence and knowledge needs of organisations and individuals.   

The Outcomes is underpinned by four important features: 

  • A self-evaluation process that focuses on the quality improvements made in your library and knowledge service delivered to the organisation or organisations served.
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  • A whole team approach that plans and gathers information and evidence to support quality improvements made to the library and knowledge service.
  • External validation of the self-evaluation to ensure consistency in the self-evaluations and provide an avenue for sharing good practices between library and knowledge services. 
  • The process results in a written report and service improvement action plan that can be used to demonstrate the library and knowledge service’s performance and indicate areas for further improvement.