Results of consultation on draft core service offer for NHS-funded Library and Knowledge Services in England

We received responses to our survey about the draft core service offer from about 60 services – thank you.  About half of those who responded were satisfied with the wording and comfortable with the content; some said the wording was too lengthy or ambiguous. Some expressed concern that the offer ‘over promises’ what NHS LKS can realistically deliver; others said the offer was not sufficiently ambitious.

As with other elements of the Knowledge for Healthcare programme, this work has revealed wide variation in LKS policy and practice across the country. But this in itself has been valuable, and we are very grateful both to members of the Task and Finish Group and those who provided feedback.

It is clear that a range of actions is required to make an equitable, national core service offer a reality – including engagement with stakeholders, putting in place more ‘do once and share’ tools and products, and encouraging more collaboration. The  ‘driver diagram’ below indicates some of the other types of intervention we have identified. (If you double click on the diagram it will open as a larger and readable version alternatively you can open a pdf version here.)


As is evident, this is very much still work in progress, but we wanted to keep you posted. Please do get in touch if you would like to get involved.

Helen Bingham, Chair of Service Transformation Group & Sarah Johns, Chair of Core Service Offer T&F Group

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