STEP by STEP: the origins of the Service Transformation E-Learning Project (STEP) by Tracey Pratchett and Sarah Lewis

In January this year, we found ourselves having a telephone conversation about how we could incorporate blended learning into our information literacy training. This was the first time that we had spoken and we had never met, but we soon realised that we had similar objectives in our library plans. The conversation turned to whether the Knowledge for Healthcare team was developing something along these lines that we could both benefit from.

To us, it made sense to develop something generic which all NHS libraries and staff could use regardless of their location, applying the “do once and share” methodology which is central to the strategy. After some initial scoping and a few key conversations, the STEP ideology began to take shape, a project team was instigated and funding was secured.

Central to the project brief are the following ideas:

  • The e-learning products will be hosted on a central site and will not require a password.
  • Module content will be concise, straightforward and will focus on changing or reinforcing essential search behaviours.
  • The modules will incorporate a variety of interactive elements.
  • They will be available for NHS librarians to use in a number of ways as part of their blended learning offer.
  • They will be generic to suit the needs of all areas of the NHS workforce.

No tall order then!

We are the joint project leads and although we are both enthusiastic about developing this product and we are experienced trainers, we are not experts in developing and designing e-learning! To rectify this, we have enlisted the expertise of Michelle Maden-Jenkins (Independent Information Consultant) and Mandy Davis Blended Learning Manager (Lancashire Teaching Hospitals NHS FT) to develop the outputs.

We (Sarah and Tracey) are based at opposite ends of the country and met face to face for the first time in Birmingham 2 weeks ago, although we have spoken to each other on a weekly basis to keep the project on track. The whole project team intend to meet for the first time in a fortnight in Manchester. As a dispersed team, most of our meetings will take place using Webex but we aim to meet a couple of times throughout the project to review key milestones. Yammer is also integral to the project as it enables us to share key documents and track progress on project outputs.

Our Steering Group, will be led by Helen Bingham and they will be tasked with monitoring our progress, holding us to account and providing support and expertise along the way. We will also be relying on the knowledge, expertise and support of our librarian colleagues across the country and to this end we have created a Virtual Reference Group who will test and comment on the modules during the development stage. We envisage this group as being our main champions throughout the project.

One final note, thanks to all of you who have contacted us to share your experiences, resources and expertise, it is really appreciated. We’d also like to thank everyone who completed our survey and shared it with their users, in total we had 139 responses from librarians and 173 from NHS staff, what an achievement!

We will be in touch with those of you who asked to join the Virtual Reference Group shortly. If you are not on the Virtual Reference Group, don’t worry, we will keep you up to date via the mailing lists and this blog so watch out for future posts.

Next steps

  • Review the results of the Consultation Surveys to inform product planning
  • Meet with the Steering Group for the first time
  • Project Team meet for the first time
  • Contact the Virtual Reference Group

Sarah Lewis
Clinical Outreach Librarian
Buckinghamshire Healthcare NHS Trust

Tracey Pratchett
Knowledge and Library Services Manager
Lancashire Teaching Hospitals NHS Foundation Trust

2 thoughts on “STEP by STEP: the origins of the Service Transformation E-Learning Project (STEP) by Tracey Pratchett and Sarah Lewis

  1. Hi Sarah and Tracey – this sounds like a really great initative! Do let us know when it is up and running so we can get a link out on the Learning Zone.

    1. Hi Sian, only just seen your comment on the blog. We are hoping that the modules will be published by the end of March 2017, would be great to include them in the Learning Zone. Sarah and I will be posting an update on the blog in the next few days. Thanks Tracey

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