Tag Archives: After Action Reviews

Lesson Learnt: Supporting your organisation to capture the learning during Covid-19

Now that we are moving in to the next stages of the Covid-19 pandemic, your organisation may be beginning to reflect on the last three months. This period will be an important time for organisations to learn and develop based on experience and plan changes built on that new knowledge. Library and Knowledge specialists are in a unique position where we can share our expertise in capturing this knowledge for future planning and service development. Have you considered offering to support your organisation in capturing lessons learnt?

The Covid-19 pandemic has seen services undertake an intense and abrupt period of change, some of these changes will now be permanent. Some alterations will be reverted, but it is likely that at least some changes will remain in place for the foreseeable future.

This guide was recently shared on the KM email list and has been written by the RSA (Royal Society of Arts, Manufacturers and Commerce). The purpose of the guide is to help organisations make sense of the changes made in response to crisis management. Included is a grid which can help you to reflect on the changes that have occurred. What will remain in place, what needs to be reverted and which old practices have proved to be unnecessary. This is a simple and easy way to capture learning from a team and help them to see how they can plan for the future.

Some Library and Knowledge Services are already running these sessions. The team at Lancashire Teaching Hospital NHS Foundation Trust have been using this framework from Collaborate for Social Care. There are either eight questions to work through to identify how the team are thinking and working in new ways, or there is a deeper thematic questionnaire to work through. This post from Collaborate for Care’s blog on the learning framework and how to use Covid-19 learning to shape the future offers further insight to the value of organisational learning.

The Library and Knowledge Services that are supporting the Nightingale Hospitals have also recently undertaken an After Action Review. This will allow those involved to use their shared learning when undertaken similar projects in the future and alter their practice should they need to in the event of a second wave.

Health Education England’s Knowledge Management Team have produced a suite of resources to support the organisation to capture their own lessons learnt. Katie Nicholas has created this excellent guide which you can use to explain and promote these services within your own organisation. If you are concerned about how to get different departments interested in your support consider running your own lessons learnt session or retrospective review with your team. Showcase how the reflections you’ve made and learning captured will change your service in a positive way. Organisations like to see outcomes in terms of time and financial savings, so consider that while you are writing up your findings.

Holly Case Wyatt
Library and Knowledge Services Development Manager
Directorate of Innovation and Transformation
M: 07741238740
E: holly.casewyatt@hee.nhs.uk

Learning the lessons: techniques to capture and share the learning

In unprecedented times such as these learning takes place rapidly and there is a need for simple yet effective techniques to be adopted to enable the capture and re-use of knowledge and learning.

With many people asking about ways to gather lessons learned and share learning effectively Health Education England Library and Knowledge Services have created a short video outlining some simple techniques that can be easily incorporated into daily work activities to help the spread of good practice and avoidance of pitfalls so new work can get off to a great start.

Please share the video and poster:  Avoid pitfalls by learning from others -learned before during after

You may also find Section 5 Learning Lessons in the Pandemic/Disaster Recovery Toolkit prepared by BHT Library and Knowledge Service 17 April 2020 useful.

Knowledge Management Study Day – 11 November 2016 – York

A Knowledge Management Study day took place in York on the 11 November.

The programme for the day is below along with links to presentations where they are available.

Introduction and Welcome – David Stewart

Keynote 1: Conversational Leadership – David Gurteen

Keynote 2: Mobilising evidence and organisational knowledge: an overview of the programme and plans – Sue Lacey-Bryant. This session included an Introduction to the online Knowledge Management Toolkit for LKS from Emily Hopkins and an Update from the Sharing Innovations Project being undertaken as part of the HEE/CILIP Leadership programme from Alison Day

Workshops

Knowledge Management Toolkit workshop: what it is and how you can help build it. No hammer required – Emily Hopkins, Jackie McGuire, Caroline Storer

Becoming a learning organisation: disseminating ‘lessons learned’ bulletins  – Tracey Pratchett (plus a summary of the discussions from the session and some thoughts from Learning the Leeds way?)

Role of the humble brew in NHS quality improvement – Susan Smith (plus hand outs – Making Time for a Coffee Trial, Questions To Get The Conversation Started and Randomised Coffee Trial Evaluation Form)

LQAF: ideas for fulfilling criteria 5.4 Knowledge Management – Katherine France

KM at HEE North West: aiming for Knowledge Utopia – Emily Hopkins, Katie Nicholas

Learning From After Action Reviews – Caroline Storer, Vicki Wright

Demonstrate your value and influence stakeholders – Jo Cornish

Using the fishbowl method to capture and share knowledge – Victoria Treadway, Tracey Pratchett (plus notes from the fishbowl conversation)

Espresso Café – a quick shot of knowledge sharing! Emily Hopkins, Jackie McGuire, Caroline Storer

Learning the hard way? Or Learning the Leeds Way? Paul Twiddy, Stuart Haines

KM by numbers: a beginner’s guide to getting started with KM in your organisation – Alison Day, Kaye Bagshaw, Carol McCormick, Tim Jacobs (plus KM by numbers hand out )

Gil Young
NHS LKS Workforce Development Manager North
NHS Health Care Libraries Unit – North
E-mail: gil.young@nhs.net