Tag Archives: APPG

Quality and Impact in 2020: The Value of Knowledge and Library Services

Knowledge and Library Services take the “heavy lifting” out of getting evidence into practice and give the “gift of time” to healthcare professionals. (key message 2, The Value Proposition)

As we reflect on 2020 within the Quality and Impact Group, the first thought might be that it was the year when not everything quite went to plan… However, a tremendous amount has been achieved and we have really been able to demonstrate the impact and value of our NHS knowledge and library services and specialists. In this blog we would like to highlight some of successes over the last 12 months and ongoing developments. We would also like to say a big THANK YOU to all those involved in workstream activities and for the knowledge and library staff continuing to identify and share stories of their impact and innovation.

On 2nd November we launched our Value Proposition; the gift of time at an All Party Parliamentary Group (APPG) meeting. The report explains how knowledge and library specialists in the NHS give the gift of time to busy healthcare professionals, taking the heavy lifting out of getting evidence into practice.

Jacque Mallender of Economics by Design, who led the research, will be hosting two webinars to present the report in the new year. This is an opportunity to listen to the presentation provided at the APPG and to ask Jacque any questions.

“The core value proposition is simple: The service provides healthcare professional staff with time-saving accelerated access to better quality evidence. This enables the NHS to meet its statutory obligations to utilize evidence from research. It enables healthcare professionals to use their time more effectively to drive improvements against the NHS quadruple aims” (key message 5, The Value Proposition

The full report can be found on the HEE website

“Informed decisions improve outcomes, quality of care, patient experience, resource utilisation and operational efficiencies. This is best achieved when healthcare professionals are supported by the right knowledge services, with the right resources and with the right teams and roles” (Key message 3, The Value Proposition)

We have continued throughout the year to receive your impact case studies, and over 100 of these have been approved. Working with our HEE communications team we have started to promote these more widely to stakeholders through twitter and LinkedIn, HEE Innovation and Transformation page. We are also now showcasing an impact case study on a monthly basis. Look out for the new format for the impact vignettes

Case studies of high performing NHS Library and Knowledge Services demonstrate two key enablers for benefits realization: that the service has a clear strategic leadership role in knowledge management and mobilisation and is integrated with service delivery” (Key message 6, The Value Proposition)

Although we had to change the submission dates, in the light of your work pressures during the pandemic, we are grateful to you all for completing the workforce and activity statistics this year. We are working to collate and analyse these and will be producing an infographics report of the key headlines. We are also working with our Business Intelligence team within HEE to develop a benchmarking dashboard based on a few key metrics. Again we plan to share this with you once completed.

When supported by high-performing Library and Knowledge Services, NHS provider organisations are able to demonstrate how they are meeting their statutory obligations to use evidence to inform practice and hence improve their CQC rating (Key message 4 The Value Proposition)

As we move into 2021, we anticipate that the baseline self-assessment of the new Quality and Improvement Outcomes Framework will go ahead. We are currently reviewing the timelines and dates for submission whilst also looking at the longer-term process.

Working with Amanda Stearn, we are in the process of updating High Profile Health Libraries, our toolkit to support advocacy. The newly updated toolkit will provide support materials, and hints and tips, to assist in positioning your service as business critical to your organisation(s).

“Assuming findings from the international literature are applicable to the NHS, the service is potentially already generating an overall economic benefit of £132m per annum for the NHS, delivering a net economic benefit of £77m per annum. This could increase to £106m per annum were targe staff ratios for librarians achieved” (Key message 9, The Value Proposition)

One of the outcomes for the quality and impact workstream is to promote knowledge and library service innovation and good practice. This year we were really pleased to see the outcome of our partnership working with CILIPs Library and Information Research Group (LIRG) to publish a special of the LIR Journal on good practice in NHS-funded library and knowledge services. Please do have a look at the good practice research and case study articles.

“There is growing and consistent body of robust international evidence to support this Value Proposition.” (Key message 7, The Value Proposition)

“Recently published research from the NHS suggests similar benefits may exist for the NHS” (Key message 8, The Value Proposition

We have also been reflecting on the achievements of the Quality and Impact workstream over the last five years. Our case study article on the outcomes of the workstream Quality Outcomes in NHS Library and Knowledge Services has just been accepted by the Performance, Measurement and Metrics Journal. Please do look out for this in the new year.

We would like to end by wishing you all a Merry Christmas
Clare Edwards and Dominic Gilroy

“Every politician, every system leader should be asking, ‘Where is your librarian…?’”

“Every politician, every system leader should be asking, ‘Where is your librarian…?’”

Patrick Mitchell, Director of Innovation and Transformation, Health Education England suggested this at the conclusion of the All Party Parliamentary Group (APPG) for Libraries meeting on Mon 2 Nov 2020.

A ground-breaking independent value proposition report Library and Knowledge Services Value Proposition: The Gift of Time was launched at the APPGThe report outlines the true value of NHS Library and Knowledge Services and demonstrates both a direct and indirect effect on the care patients receive. Library and Knowledge Services make a positive impact on the Service as a whole, representing an economic value of millions of pounds to the NHS.

All healthcare staff are short of an invaluable resource – time.  Time to spend caring for their patients while being confident they are using the most relevant, evidence-based information to plan and deliver that care.  Health librarians and knowledge specialists make the gathering of information as easy as possible for healthcare professionals, relieving the burden of sourcing and synthesising evidence while enabling NHS organisations to meet their statutory obligation to use evidence from research.

Read the report and look at the findings from a recently published international literature review [see p21 of Report for list of referenced materials] that showed that for every $1 of funding spent on library and knowledge services a return of $2.4 is received.  If applicable to the NHS it suggests that library and knowledge services are already delivering a net economic benefit of £77m per annum. Were Health Education England’s recommended staff ratio for qualified librarians per member of the NHS workforce achieved, this could increase to £106m per annum. Moreover, this includes only the benefits of time saving and expense, not the value of improvement to patient care, safety, and operational efficiencies.

Patrick Mitchell said: “This report gives us some truly great insight into the value that embedded NHS Library and Knowledge Services bring to staff at all levels of the healthcare system when planning and delivering care for local people.

 “Librarians are probably not the first role that spring to mind when people think about the NHS. However, the part they play, and the specialist expertise they provide, give clinicians some of the most important tools they have to treat patients effectively – information, and time. All the evidence shows that the right knowledge services improve outcomes for patients.

Sue Lacey Bryant, National Lead for NHS Library and Knowledge Services, Health Education England said: We are passionate about the positive impact that librarians and knowledge managers have on the quality of care. Our regional library teams will now work with NHS organisations and local NHS library services to help the NHS fully realise all these benefits.”

 We know that you will want to bring these key messages to the attention of key stakeholders across the organisation(s) that your service supports. Our HEE Comms team have produced some copy text that you are welcome to use/adapt and personalise to promote this report in your organisation and demonstrate the value of your library and knowledge services. https://southlks.libguides.com/publicity/home