Tag Archives: case studies

Virtual Reality: its role in healthcare and healthcare libraries

A webinar held on 28th May 2019.

The Emerging Technologies Group recently held a webinar on Virtual Reality (VR).

The main speaker, Nick Peres, was very engaging about the opportunities that are open to us in using VR.

Several case studies of VR’s use by health libraries were also presented.

  • The Vision of HoloLens 2 (Susan Smith)
  • Loanable virtual reality headsets (Catherine Micklethwaite)
  • Oculus Go and Quest – practical uses of portable VR (John Barbrook)
  • VR – a two pronged approach (Mary Hill and Tim Jacobs)
  • Virtual Reality as a library resources (Ben Vella)

The video recording and slides can be found at: Emerging Technologies Group page

Can I deliver Knowledge Management? A view from the library service coalface

Each year I struggle to comply with the LQAF criteria for Knowledge Management (KM) and each year I keep saying that I will find a course, or read more, to really understand what is meant by KM.  Well this is the year.

The thing that will make a real difference

In line with the Knowledge for Healthcare development framework,  and taking the steer from Patrick Mitchell at HEE, it is clear that implementing knowledge management will be the thing that will make a real difference to the way library and knowledge services are perceived and ultimately to improving patient outcomes.

As part of the HEE KfH Leadership Programme I am a member of a project group developing a model that can be used by other LKS to implement capture, storage and sharing of organisational knowledge to enable rapid spread of innovation for transformation, quality improvement and patient safety improvement.

Members of the project team were invited to the preliminary meeting of the new strategic working group to discuss what should be our key deliverables for knowledge management in this second year of the KfH programme.  I learnt more about KM in this one day than any theoretical text can supply and I can see where I can implement KM to make a difference in my trust.

The main problems for me with KM

I think the main problems with KM for me are three fold.  Firstly there is a lot of jargon to wade through; secondly it never feels as though we, as librarians, have a Trust remit to take this work forward and thirdly I doubt if my skills are suited to this work.

This is where the KM toolkit can really help.  Developed by a task and finish group this explains the terminology alongside worked case studies of how real library and knowledge staff have used the particular KM tool in a health LKS setting. I always thought KM had to be something quite technical, like developing a database or Sharepoint site, managing an intranet, running After Action Reviews and knowledge cafes. In fact, there are two KM activities delivered by most every service – current awareness and synthesised results from literature searches. We just don’t regard these as ‘KM’.

So how am I going to use my new found knowledge? 

I was in a patient safety steering group meeting just last week when the chair was discussing the need to capture all the good safety improvement work that is happening across the trust and “if only we had a way of sharing this with other teams”- KM.

At a medical education meeting the GP trainees would benefit from a single access point to varied clinical pathway and other policy documents from the three foundation trusts to aid referral and treatment decisions – KM.

We have four senior staff leaving the trust – time for a bit of harvesting?

“Isn’t someone else in the trust doing this?”

Probably not – and if we just get on with it and publicise the positive outcomes KM will naturally fall to health LKS staff.  So have I the skills to deliver KM work?  Just as much as anyone else working in the trust and, due to our unique position of working across all specialties and all professions, we are better placed than most to deliver excellent KM solutions that really will make a difference to patient outcomes.

To add your case study to the toolkit

You may not think you have a full KM example but step back and really think about capture, store and share. The chances are that we have all done some KM without realising it – so in the spirit of KM  – please share. Simply complete the template and send to kmstories@libraryservices.nhs.uk

Alison Day, Lead Librarian

NHS East Dorset Library & Knowledge Service



Toolkit link is http://kfh.libraryservices.nhs.uk/knowledge-management/

KM story: http://kfh.libraryservices.nhs.uk/knowledge-management/knowledge-management-story/

Knowledge Management Task and Finish group – approaching the end of year 1: looking back, and forward… (revised 9 March)

As we come to the end of Year 1 of Knowledge for Healthcare, the KM group is getting ready to launch version 1 of our toolkit of ideas and approaches to help improve the uptake of KM. We’re also one of the groups that will be continuing into year 2 (KM having been identified as an ongoing piece of work rather than a “quick win”). Clearly this piece of work will develop throughout year 2 of Knowledge for Healthcare, and we hope to build upon the work so far and improve it based on feedback.

One of the things we’ve realised as we’ve been collecting the case studies is that there are many good, small-scale interventions in library and knowledge services, which the staff carrying them out may not even realise are knowledge management – they’re just “doing their jobs”. Whether that’s putting people in touch with colleagues elsewhere in the Trust with a shared interest, or helping out with categories and tags for the intranet, the activities all count towards a good KM culture. There’s also an ongoing perception that KM is something “extra” or over and above the “core” business of a library service. It’s become clear to us as we’ve been carrying out our research that it has to be seen as part of the raison d’etre of a service – to contribute to KM in the organisation, even if you’re not the only ones who “own” KM activities.

We’ll be sending out requests for more case studies soon – we’re sure there are more out there – so please do think if you’re doing something that would be considered good KM practice, of contributing to our case studies. It might not be something you consider to be of huge importance but a small difference is still a difference and you might inspire someone else to realise they too can contribute. And it’s not just about improving your score against LQAF 5.4a – important as that is! – it can help raise your service’s profile and get you involved in more trust-wide projects.

We’re also really excited that one of the projects on the LKS Leadership programme next year will be a KM one – inspired by scoping work at West Suffolk trust, which gave the idea for the work to be carried out in more depth, the project will involve looking into how an innovations database can be set up – how to make the connections, and encourage people to work together in a trust to implement innovations and get knowledge into practice. Both strong leadership and KM in action! We’re looking forward to working with the participants who’ve picked that project, and we hope it will be an interesting project with practical results for them.

If you have any questions, comments or ideas you can contact us via the group chair, Emily Hopkins: emily.hopkins@hee.nhs.uk

Members of the Group:

  • Rachel Cooke, Surrey & Sussex Healthcare NHS Trust
  • Emily Hopkins, Health Education England
  • Jackie McGuire, Northumbria Healthcare NHS Foundation Trust
  • Nick Smith, Worcestershire Health Libraries
  • Caroline Storer, Health and Social Care Information Centre
  • Laura Wilkes, West Suffolk NHS Foundation Trust