On the 19th May CILIP held an online conference event exploring the role of knowledge management during a time of disruption and crisis, such as the pandemic of Covid-19 that we are currently living through.
Perspectives were shared by knowledge management specialists working in local and national government, overseas, finance, utilities and healthcare organisations.
As Nick Poole, CEO of CILIP, describes in his article Knowledge Management in a time of crisis, lessons learned from COVID-19, even at this ‘event’ phase of COVID-19
“Knowledge Management has already shown its value in helping our society and our economy adapt to its strange new circumstances.”
It was interesting to hear how in each of the different industries featured, techniques of knowledge management were recognised as adding value to working experiences.
Some thought provoking questions were shared during the event to consider the ongoing part knowledge management can play at this time and in the gradual recovery phase still to come.
- How do you/your organisation handle measurement and celebrating successes? How is it different from others?
- How do you persuade management to support KM initiatives?
- How do you improve knowledge sharing across geographical and cultural differences?
- How do you handle misinformation/knowledge, poor quality information/knowledge and overload?
- What have we learned from the crisis that will be useful for everyday practice?
Slides from the KM in a time of crisis
Narrated presentation about KM in a time of crisis in healthcare by Louise Goswami and Alison Day
Focusing on #AMillionDecisions, our joint ongoing initiative, Sue Lacey Bryant, and Louise Goswami from Health Education England met with Sarah Hennessy and Imrana Ghumra, the co-chairs of CILIP Health Libraries Group on the 4th March 2019.
As we reported back in June, at 70 for #NHS70, #AMillionDecisionshas been successful at raising our
profile. The campaign has:
- changed outdated perceptions
- articulated to employers that our role is business critical
- opened doors to senior decision makers
- expressed a common purpose that all librarians can get behind
- improved our skills as advocates
So what can you do?
As previously reported we have seen amazing promotional work around the country. There is a lot you can continue to do at a local level to use #AMillionDecisions to promote the impact of your service:
- Collect endorsements from your own leaders and local champions.
Use the social card template and, with their permission, display prominently across your organisations and on social media
- Continue to collect examples of your impact and submit your case studies to the Knowledge for Healthcare Blog. Use the impact case study vignette template to create your own vignettes and remember to publicise them using #AMillionDecisions – you may also like to include the following #HEELKS @CILIPinfo @CILIPHLG @NHS_HealthEdEng
- Continue to use the hashtag in your social media posts
- Check your #AMillionDecisions e-mail signature is still working. You may wish to add the additional text: Librarians and knowledge specialists bring the evidence to inform over a million decisions a day across healthcare
- Share key messages from the initiative within your organisations, visit the For Employers page for further information
For further information please contact your regional library lead.
Now we’re at the end of Knowvember I thought it would be a good moment to remind you of all the great resources we have via the Learning Zone and Knowledge Management sections of this blog to help you hone your KM skills or revisit some of the basics. There are resources to help you with searching, synthesis and critical appraisal.
If you want to support your organisation and your colleagues in mobilising evidence and knowledge then remember the NHS Knowledge Mobilisation Framework Postcards and the Knowledge Mobilisation Framework programme are designed for a general audience plus we have the Evidence and Knowledge Self-assessment Tool.
If you haven’t already done so sign up for the CILIP Knowledge & Information Management Special Interest Group (K&IM) and for our new KM community of practice which is a lively discussion group.
Workforce Planning and Development Workstream lead.