Tag Archives: Driver Diagram

Implementing Knowledge for Healthcare

Dear colleagues,

The first phase of implementing Knowledge for Healthcare has taken us from 2015 to 2020. I write to keep you in the loop about our current work and as we move into the next stages, refreshing the Knowledge for Healthcare strategy for 2021 and beyond.

The contribution of evidence and health information has never been more significant than in these quite extraordinary times – and this underlines our commitment to ensuring we keep the work on track. It is progressing to time.

Direction of Travel

Following feedback from Library Services Managers in 2019, discussions in network meetings earlier this year, and from our thinking within HEE, we are reaffirming the direction of travel of Knowledge for Healthcare. This remains unchanged and focused on ensuring the right knowledge and evidence are used at the right time in the right place.

“NHS bodies, their staff, learners, patients and the public use the right knowledge and evidence, at the right time, in the right place, enabling high quality decision-making, learning, research and innovation to achieve excellent healthcare and health improvement.” Knowledge for Healthcare Vision, 2015

Going forward you will see a continuing emphasis on these themes: Health Literacy and Patient Information underpinned by digital literacy, Mobilising Evidence and Knowledge across the NHS, Resource Discovery to optimise investment in digital resources; building a Workforce that is diverse, inclusive and digitally confident and, not least the Quality and Impact of library and knowledge services.

Keeping You in the Loop

I attach our Plan on a Page for the HEE team during 2020/21 and also a ppt update which depicts the direction for the coming years.

We find it helpful to use Driver Diagrams as a strategic planning tool to frame the direction. Each diagram sets out the “primary driver” we are working towards, followed by the “secondary drivers” and then specific “interventions” which we believe will deliver on these.

Finally, the level of engagement in Knowledge for Healthcare by health library and knowledge services staff across England has been remarkable. Thank you. By all means come back to us with any queries or comments. Please contact your regional lead as your first port of call:

With every good wish,
Sue Lacey Bryant

Results of consultation on draft core service offer for NHS-funded Library and Knowledge Services in England

We received responses to our survey about the draft core service offer from about 60 services – thank you.  About half of those who responded were satisfied with the wording and comfortable with the content; some said the wording was too lengthy or ambiguous. Some expressed concern that the offer ‘over promises’ what NHS LKS can realistically deliver; others said the offer was not sufficiently ambitious.

As with other elements of the Knowledge for Healthcare programme, this work has revealed wide variation in LKS policy and practice across the country. But this in itself has been valuable, and we are very grateful both to members of the Task and Finish Group and those who provided feedback.

It is clear that a range of actions is required to make an equitable, national core service offer a reality – including engagement with stakeholders, putting in place more ‘do once and share’ tools and products, and encouraging more collaboration. The  ‘driver diagram’ below indicates some of the other types of intervention we have identified. (If you double click on the diagram it will open as a larger and readable version alternatively you can open a pdf version here.)


As is evident, this is very much still work in progress, but we wanted to keep you posted. Please do get in touch if you would like to get involved.

Helen Bingham, Chair of Service Transformation Group & Sarah Johns, Chair of Core Service Offer T&F Group