There are currently over 250 impact case studies on the Knowledge
for Healthcare listing. Many of these mention savings in terms of clinical
and managerial staff time, and financial savings. Very few of these, however, provide actual
figures in terms of financial savings.
Such figures are, however, invaluable in adding to the
weight of the impact case when used for national advocacy purposes. It was decided to investigate the services
who had successfully obtained financial figures for their case studies to
determine whether there are any useful lessons or advice which can be shared
for others trying to replicate their success.
Eight services were identifies as having submitted one or
more case studies providing details of cost savings achieved. These services were approached for details of
any techniques, learning, and/or advice for colleagues wishing to replicate the
Seven services responded to this enquiry:
Blackpool Teaching Hospitals NHS Foundation
Trust (Michael Reid)
Brighton & Sussex University Hospitals NHS
Trust (Ben Skinner)
Chelsea and Westminster Hospital NHS Foundation
Trust (Uma Devalapalli)
Doncaster and Bassetlaw Teaching Hospitals NHS
Foundation Trust (Sarah Gardner)
George Elliot Hospital NHS Trust (Stephen Ayre)
Warrington and Halton Hospitals NHS Trust (Alex
Their notes, advice and reflections have been collated into a short report.
Key points from the above:
Those who have received services from the
library are often keen to help. Maximise
this opportunity if you can.
Involvement with projects supported by a search
from the start can provide greater insights into the impact of the work. Make the most of such involvement.
Using and analysing a questionnaire can provide
signposts to those cases worthy of further investigation.
Allow time for financial savings to have been
realised before following up
Use the personal approach where possible and
interview colleagues to allow for focused probing with regard to details of
Be flexible with the questions you ask and
tailor the interview to the situation for best results. This includes the language chosen.
While recognising that collecting data on financial savings
can often be complex and challenging, we would encourage you to make use of the
advice and learning included in the
report when tackling impact in your own organisation.
You may also be interested to watch out for the latest paper
on the NHS Clinical Librarianship study which is due to be published soon.
A number of colleagues have asked for a reminder about the processes
for submitting impact case studies, and around vignettes and social cards. Therefore, this blog serves as both a
reminder and an introduction for colleagues new to the process.
The Knowledge for Healthcare Blog includes a Value
and Impact Toolkit which includes links to the national Generic
We recommend that services use these core questions in their own
local surveys and from time to time we will ask colleagues to share your data
with HEE LKS Leads so that we can collate it nationally.
You will also find an interview
template on the blog which may be useful in gathering qualitative impact
data from library and knowledge service users.
Case Study template provides a resource for collating the key details from
While you are not obliged to use the Impact Case Study
template, you may find it easier to do so.
It has been designed in such a way as to encourage you to meet the
criteria used for review later. Therefore if you use an alternative format we
would encourage you to look
at the criteria to make sure you are capturing the key elements in your
What happens after submission?
Once you have submitted your case study these are
periodically sent to LKS colleagues for review against the criteria. If they meet the three core criteria of
clarity around what has been achieved, the impact involved, and the role of the
library, then they are added to the Case Studies listing on
We encourage services to include quotes from named library
champions in case studies. If this is
present, and if there is detail of cost or time savings, or similar high-level
impact, then these case studies are developed into impact vignettes. The impact vignettes are shared
on the blog and also fed back to the service which submitted the
corresponding case study and the local HEE LKS Leads.
What if I want to create my own vignette?
Templates for the development of vignettes
cards have been made available on the blog.
These are intended for local use by your service in developing
promotional tools. You do not need to
send any locally created vignettes to us via the blog because, where appropriate,
we will develop these from your reviewed case studies.
What is the difference between a vignette and a social
feature headlines, summaries and quotes about impact case studies whereas the
social cards feature senior leaders endorsing
#AMillionDecisions, providing a photograph and quote about the role of
librarians and knowledge specialists in enabling the use of evidence and
knowledge to inform decisions.