Tag Archives: Impact

Impact Reminder and Update

A number of colleagues have asked for a reminder about the processes for submitting impact case studies, and around vignettes and social cards.  Therefore, this blog serves as both a reminder and an introduction for colleagues new to the process.

Impact Toolkit

The Knowledge for Healthcare Blog includes a Value and Impact Toolkit which includes links to the national Generic Impact Survey.  We recommend that services use these core questions in their own local surveys and from time to time we will ask colleagues to share your data with HEE LKS Leads so that we can collate it nationally.

You will also find an interview template on the blog which may be useful in gathering qualitative impact data from library and knowledge service users.  An Impact Case Study template provides a resource for collating the key details from the interview. 

Services are then encouraged to submit completed case studies through the blog.  These are reviewed by teams of LKS colleagues from across the country and, where they meet the key criteria, added to the blog.

While you are not obliged to use the Impact Case Study template, you may find it easier to do so.  It has been designed in such a way as to encourage you to meet the criteria used for review later. Therefore if you use an alternative format we would encourage you to look at the criteria to make sure you are capturing the key elements in your narrative.

What happens after submission?

Once you have submitted your case study these are periodically sent to LKS colleagues for review against the criteria.  If they meet the three core criteria of clarity around what has been achieved, the impact involved, and the role of the library, then they are added to the Case Studies listing on the blog.

We encourage services to include quotes from named library champions in case studies.  If this is present, and if there is detail of cost or time savings, or similar high-level impact, then these case studies are developed into impact vignettes.  The impact vignettes are shared on the blog and also fed back to the service which submitted the corresponding case study and the local HEE LKS Leads.

What if I want to create my own vignette?

Templates for the development of vignettes and social cards have been made available on the blog.  These are intended for local use by your service in developing promotional tools.  You do not need to send any locally created vignettes to us via the blog because, where appropriate, we will develop these from your reviewed case studies.

What is the difference between a vignette and a social card?

The vignettes feature headlines, summaries and quotes about impact case studies whereas the social cards feature senior leaders endorsing #AMillionDecisions, providing a photograph and quote about the role of librarians and knowledge specialists in enabling the use of evidence and knowledge to inform decisions. ​

Topol – a fantastic opportunity for library and knowledge services

The Topol Review, formally “Preparing the healthcare workforce to deliver the digital future” will be launched by the Secretary of State for Health and Social Care this afternoon. It is threaded through with references to knowledge management and the role of knowledge specialists to “accelerate the adoption of proven innovations”. https://www.hee.nhs.uk/our-work/topol-review

Every time the report mentions knowledge specialists – it means us!

Look at pages 11, 15, 16, 20, 49, 50, 57, 68 and 70 to see what I mean.

Here’s a few gems:

  • “NHS Boards should take responsibility for effective knowledge management to enable staff to learn from experience (both successes and failures) and accelerate the adoption of proven innovations” Page16.
  • The NHS should increase the overall numbers of clinicians, as well as scientists, technologist and knowledge specialist posts, with dedicated, accredited time to keep their skills up to date and with the opportunity to work in partnership with academia and/or the health tech industry on the design, implementation and use of digital, AI and robotics technologies (AIR5/DM4). Page 57.
  • “Effective knowledge management is essential to enable the spread and adoption of innovation, with lessons from early adoption shared widely (OD6): an innovation culture is dependent on a learning culture. The NHS must build a reputation as a learning organisation that values and enables the transfer of learning about successes and failures (OD5). This can only happen with the creation of new senior knowledge management roles.” Page 68.

So, make sure you’ve got a copy of the report to hand and that you’ve read it cover to cover.

Then make sure you’ve shared it far and wide in your organisation: remember, Topol is not about the technology, it’s about the impact of the technology on the workforce. That means it’s important for human resources, organisational development, knowledge management, information technology, all the clinicians and crucially your Board and Executive.

Let’s make sure everyone has heard about Topol, has read Topol and is talking Topol.

Twitter:  #TopolReview

David Stewart

Regional Director of Health Library and Knowledge Services North
Health Education England

#AMillionDecisions – an ongoing initiative

70 for #NHS70: endorsements for #AMillionDecisions at NHSConfed18

A fantastic two days of advocacy about the role of health librarians and knowledge specialists took place last week at the NHS Confed18 Exhbition in Manchester.  Conversations were held with over 70 senior leaders across the healthcare system who signed-up to support the key messages of the campaign, highlighting the critical role of specialist health librarians to encourage the use of evidence and knowledge to inform decisions made in health care.

In addition four of our champions  provided interviews about the necessity to use reliable evidence in health care decision making, outlining the multiple benefits from working with health librarians.

Louise Goswami and Sue Lacey-Bryant travelled from Manchester to Keele to deliver a keynote presentation  to the CILIP Health Libraries Group Conference which described what has changed as a result of the campaign.

The campaign to-date

Phase One of the #AMillionDecisions campaign reached its conclusion at the end of 2017. The campaign was successful in gathering high-profile senior leader support and enabling conversations to take place about the critical role of library and knowledge services at a national level. Tangible results include the NHS Library and Knowledge Services Policy being embedded in the NHS England researc h plan; a pilot knowledge broker service for the National Association Primary Care (NAPC) care home initiative; regular communications to various NHS organisations about library and knowledge services and trialling questions relating to library services within the GMC survey.  Further potential for greater partnership working with a range of organisations, such as the Care Quality Commission, NHS England and NHS Improvement are also underway. Further leads from events such as our presence at the NHS Confederation Conference 2017 are still being followed up.

Featured throughout the campaign were a series of social cards featuring endorsements from high-profile champions and the production of case study vignettes illustrating the impact of the work we do.

At a local level #AMillionDecisions has presented a clear message that can be used by Library and Knowledge service teams to celebrate the impact of their work upon healthcare services.

Ongoing developments

A meeting was held with CILIP in the early part of 2018 and a decision taken to continue to use the #AMillionDecisions messaging and branding as an ongoing initiative celebrating the critical role of specialist health librarians to encourage the use of evidence and knowledge to inform excellent health care and health improvement. The second phase of this initiative will focus around reaching out to those that employ health librarians and to NHS organisations and individuals which currently do not make use of library and knowledge services. It will share a range of outputs such as the Evidence and Knowledge Self Assessment Tool and the Literature Searching and Knowledge Mobilisation e-learning tools to encourage use of evidence and knowledge within the health service in England.

Further endorsements have been sought and published across social media – in 2018 these have included endorsements from Professor Gillian Leng, NICE; Professor Trisha Greenhalgh, University of Oxford; Dr Andrew Goddard, Royal College of Physicians; Dr Tim Swanwick, Health Education England;  Dr Nav Chana, NAPC; Dr Jonty Heaversedge, NHS England and Professor Tim Evans, NHSI.

The illustrative case studies supplied by you continue to be shared as examples of good practice with many senior stakeholders.

How can you get involved?

We ask that you continue to use the #AMillionDecisions logo, collect endorsements from your own local champions and continue to submit impact case studies to the Knowledge for Healthcare Blog. Two basic templates are available for you to develop and share examples of your own local social cards and impact case study vignettes. Continue to use the hashtag in your social media posts and share key messages from the initiative within your organisations.

An Espresso Cafe was held at the CILIP HLG Conference to gather feedback about  #AMillionDecisions.  Notes from that session are available here.

For further information please contact your regional library lead.