Tag Archives: knowledge management

KM to KM – Knowledge Management to Knowledge Mobilisation: a trend?

A reflection from David Stewart

“Knowledge Management (KM), what’s that then?” A question I used to dread. That “crunch” moment in the lift when a very senior person asks you a question that really takes more than 30 seconds to answer. I had never heard of knowledge management until the later 1990s; it certainly did not feature in my librarianship course in 1981, but then neither did computers!

Once I heard the term, I started to try to find out more. There was a bewildering array of theoretical articles some of which promised to supercharge our workplace; others were very dismissive; “knowledge can’t be managed” I collected them together and soon had two box files full and was none the wiser. Then someone pointed me to a local academic, Dr Jim Hughes at Salford University who was lecturing in KM. Jim ran a whole series of seminars for North West NHS librarians in the early 2000s, helping us to understand where it came from and what it might be. We also worked with Dr Chris Mimnagh, a GP and commissioner who was very enthusiastic about the potential of KM. Chris now works with The Innovation Agency in the North West.

Over the next fifteen years KM appeared to come and go, sometimes being treated as a “nice to have” and not a priority in financially constrained times. Nevertheless, it became an important strand as we wrote and published Knowledge for Healthcare in December 2014. The Mobilising Evidence and Knowledge workstream has been our programme for bringing Knowledge Management to the centre of our offer into the healthcare system. This firmly twins our long-established role in disseminating and providing access to evidence from research and practice with a corporate responsibility to better manage and use knowledge and shared learning.

Five years on, and reviewing what we have achieved, I believe we have moved significantly on the KM front. Almost all NHS library and knowledge services (note that we now refer to knowledge services  as an integral part of our function) have been able to demonstrate, via their Library Quality Assurance Framework (LQAF) returns, that they are actively involved in some aspect of KM within their trust. We have recently published a new edition of the KM Framework postcards describing learning before, during and after techniques; more and more of us can run a knowledge café and understand what the goldfish bowl technique is. More NHS organisations are using the Health Education England self-assessment tool to assess how well they are using evidence and organisational knowledge, working with health library and knowledge specialists to prioritise KM activities.  We are about to initiate market research on potential demand for an e-qualification in KM for NHS staff.

I believe we are in a very different KM space than even five years ago. Listen to my recent Webinar on the background and context of Quality and Improvement Outcome Four of the new Quality and Improvement Outcomes Framework where I say that KM “will become the every-day core of what we do” – delivering Knowledge and Library Services to ensure that organisational knowledge and best evidence are mobilised to achieve excellent healthcare and health improvement.

David Stewart, Head of Library and Knowledge Services North, Directorate of Innovation and Transformation, Health Education England

 

 

What is the use of Knowledge Management in a time of crisis?

On the 19th May CILIP held an online conference event exploring the role of knowledge management during a time of disruption and crisis, such as the pandemic of Covid-19 that we are currently living through.

Perspectives were shared by knowledge management specialists working in local and national government, overseas, finance, utilities and healthcare organisations.

As Nick Poole, CEO of CILIP, describes in his article Knowledge Management in a time of crisis, lessons learned from COVID-19, even at this ‘event’ phase of COVID-19

“Knowledge Management has already shown its value in helping our society and our economy adapt to its strange new circumstances.”

It was interesting to hear how in each of the different industries featured, techniques of knowledge management were recognised as adding value to working experiences.

Some thought provoking questions were shared  during the event to consider the ongoing part knowledge management can play at this time and in the gradual recovery phase still to come.

  • How do you/your organisation handle measurement and celebrating successes? How is it different from others?
  • How do you persuade management to support KM initiatives?
  • How do you improve knowledge sharing across geographical and cultural differences?
  • How do you handle misinformation/knowledge, poor quality information/knowledge and overload?
  • What have we learned from the crisis that will be useful for everyday practice?

Slides from the KM in a time of crisis

Narrated presentation about KM in a time of crisis in healthcare by Louise Goswami and Alison Day

Happy KNOWvember19

Don’t forget to use the month of November as your opportunity to showcase all that you do to mobilise evidence and knowledge. Have you held a Randomised Coffee Trial, contributed to keeping guidelines updated, organised a Peer Assist or held a Retrospect? Share what you have been doing, or plan to do, with your organisation and colleagues via social media using the hashtag KNOWvember2019.

Share your story

Jason, winner of a copy of the KM Cookbook, replied to the earlier post explaining how his team have run After Action Reviews to review eLearning sessions for F1 doctors.

Lola and Lisa are busy preparing their third and fourth rounds of Randomised Coffee Trials for their organisations. Feedback to date has been positive:

Susan has been busy planing several knowledge mobilisation activities including launching a systems leadership community of practice and supporting “live event” video capture and dissemination, including sharing the CEO Team Briefs.

Sarah has been holding knowledge cafes for her organisation – see what her Deputy Director of Strategy, Daniel Leveson has to say about taking part in a knowledge cafe

Find out what other teams have done by checking out the KM Stories and consider submitting your own.

6 ways to refresh your own knowledge in November

  1. Find out how the knowledge mobilisation framework can support workforce development by watching this HEE STAR TV episode featuring Louise Goswami.

2. Take a look at the new techniques added to the NHS Knowledge Mobilisation Framework postcard set

3. Take a lunch and learn session by watching one of our four new bite-sized introductions to knowledge mobilisation techniques and consider how you can use your existing enquiries to introduce some knowledge mobilisation techniques in your organisation

4. Get inspired by what someone else has done – read a knowledge management story

5. Join the KM community of practice or if you are already a member post a question or share something you have been doing

6. Take part in the #ukmedlibs Twitter Chat Tuesday 19th November, 12:30 – 13:30 with special guest Denise Carter, Chair of the CILIP Knowledge & Information Management Specialist Interest Group. This will be a great opportunity to find out more about working in a different sector, ask questions about CILIP’s Knowledge Management Chartership process and discuss the ISO Knowledge Management Standard.

So, please enjoy KNOWvember19 and don’t forget to share what you are doing.

The Mobilising Evidence and Knowledge Group