Tag Archives: Knowledge Mobilisation

KNOWvember20 Showcase is underway

Happy KNOWvember20 – will you been inspired to try something new?

Library and knowledge staff across the country have been showcasing their work mobilising evidence and knowledge during the month of November.

“As a result of this session I will look at how we can use learn at lunch type sessions or coffee conversations within the team and linking in with OD workstreams” Participant at KNOWvember20 Showcase

This year, more than any other, has highlighted the benefits of mobilising evidence and knowledge as part of the required response to the Covid-19 pandemic.  A series of presentations on the 2nd November re-enforced this where we heard about the work of the NHS England and NHS Improvement Beneficial Change Network that used knowledge management activities to capture the innovations and changes that occurred in health and care delivery as a consequence of the Covid pandemic.  Stephen Ayre shared how he had used the conversation café format at George Eliot Hospital NHS Trust to support staff wellbeing and Tracey Pratchett described how the premortem technique* had been used at Lancashire Teaching Hospitals NHS FT to learn valuable lessons about the first wave of the pandemic.

*Klein (2007) Performing a Project Premortem. HBR https://hbr.org/2007/09/performing-a-project-prem

Some of us are also trying to move ahead with projects established just before Covid hit.  We heard from Deena Maggs who described how she worked collaboratively with others in the Kings Fund to get agreement for her project to manage the corporate memory of the organisation.  Whereas Preeti Puligari from Sandwell and West Birmingham NHS Trust continued to run the QI poster competition to encourage the spread of good practice across her trust.  We heard about how the library became involved and the opportunities that involvement presented for the library and knowledge service. During this session we also held a mini Peer Assist – using the questions from the peer assist technique to learn more from our speakers.  Further details about the session with links to all the presentations can be found in the virtual delegate pack.

four cartoon people sat around a table with a gingham tablecloth

A knowledge café was held on the 12th November which, prompted by an interesting talk by Karen McFarlane the CILIP representative on the committee preparing the BS/ ISO 30401 Knowledge Management Systems, led to conversations about how to use the standard, develop skills and knowledge to make knowledge management part of our standard business offer.  Karen provided a useful overview to the standard and explained how it could be used to internally audit KM practice.  She then moved on to tell us more about CILIP’s knowledge management chartership and there was lots of interest in the chat function about this.  Karen’s presentation, plus links to further information about CILIP Knowledge Management Chartership are available in the Virtual Delegate Pack.

Further events lined-up for KNOWvember20.

On the 17th November 12:30 join the #ukmedlibs chat for a discussion  to share ideas, think about good practice and discuss creative solutions to mobilise knowledge effectively online and during a pandemic.

The 20th November at 11am will consider how we can influence a culture of learning and knowledge sharing in our organisations.   We will hear from speakers sharing the knowledge management initiatives they have been involved with, conduct the first part of an appreciative inquiry into what has gone well for others introducing KM, hold an After Action Review to discover what has worked or not worked well for two knowledge managers and hold a knowledge exchange to find out more about the NHSE/I Beneficial Change Unit.

The 30th November is the last of our recorded webinar sessions and we are excited to be joined by Nicola Millard, Principal Innovation Partner, BT Enterprise who will insp

four cartoon people stading around an over-sized fish in a bowl of water

ire us to consider the ways we live and work in a a future where technology is instrumental.  We will follow this with a virtual fishbowl conversation to further explore the points made by Nicola.

Starting from this week we will also be inviting library and knowledge specialists to record interviews with each other about the work they have been doing to mobilise evidence and knowledge in their organisations.  This could be small scale holding of randomised coffee trials to full-blown implementation of knowledge management strategies.  You can watch the first of these interviews with Sarah Lewis at Buckinghamshire Healthcare NHS Trust, on the  KNOWvember20 YouTube Channel.  Here you will also find all the recorded talks from the sessions held throughout November plus interviews with knowledge managers working in other NHS and non-NHS sectors.

Be inspired and tell us what you have been doing to mobilise evidence and knowledge.

Lesson Learnt: Supporting your organisation to capture the learning during Covid-19

Now that we are moving in to the next stages of the Covid-19 pandemic, your organisation may be beginning to reflect on the last three months. This period will be an important time for organisations to learn and develop based on experience and plan changes built on that new knowledge. Library and Knowledge specialists are in a unique position where we can share our expertise in capturing this knowledge for future planning and service development. Have you considered offering to support your organisation in capturing lessons learnt?

The Covid-19 pandemic has seen services undertake an intense and abrupt period of change, some of these changes will now be permanent. Some alterations will be reverted, but it is likely that at least some changes will remain in place for the foreseeable future.

This guide was recently shared on the KM email list and has been written by the RSA (Royal Society of Arts, Manufacturers and Commerce). The purpose of the guide is to help organisations make sense of the changes made in response to crisis management. Included is a grid which can help you to reflect on the changes that have occurred. What will remain in place, what needs to be reverted and which old practices have proved to be unnecessary. This is a simple and easy way to capture learning from a team and help them to see how they can plan for the future.

Some Library and Knowledge Services are already running these sessions. The team at Lancashire Teaching Hospital NHS Foundation Trust have been using this framework from Collaborate for Social Care. There are either eight questions to work through to identify how the team are thinking and working in new ways, or there is a deeper thematic questionnaire to work through. This post from Collaborate for Care’s blog on the learning framework and how to use Covid-19 learning to shape the future offers further insight to the value of organisational learning.

The Library and Knowledge Services that are supporting the Nightingale Hospitals have also recently undertaken an After Action Review. This will allow those involved to use their shared learning when undertaken similar projects in the future and alter their practice should they need to in the event of a second wave.

Health Education England’s Knowledge Management Team have produced a suite of resources to support the organisation to capture their own lessons learnt. Katie Nicholas has created this excellent guide which you can use to explain and promote these services within your own organisation. If you are concerned about how to get different departments interested in your support consider running your own lessons learnt session or retrospective review with your team. Showcase how the reflections you’ve made and learning captured will change your service in a positive way. Organisations like to see outcomes in terms of time and financial savings, so consider that while you are writing up your findings.

Holly Case Wyatt
Library and Knowledge Services Development Manager
Directorate of Innovation and Transformation
M: 07741238740
E: holly.casewyatt@hee.nhs.uk

Learning the lessons: techniques to capture and share the learning

In unprecedented times such as these learning takes place rapidly and there is a need for simple yet effective techniques to be adopted to enable the capture and re-use of knowledge and learning.

With many people asking about ways to gather lessons learned and share learning effectively Health Education England Library and Knowledge Services have created a short video outlining some simple techniques that can be easily incorporated into daily work activities to help the spread of good practice and avoidance of pitfalls so new work can get off to a great start.

Please share the video and poster:  Avoid pitfalls by learning from others -learned before during after

You may also find Section 5 Learning Lessons in the Pandemic/Disaster Recovery Toolkit prepared by BHT Library and Knowledge Service 17 April 2020 useful.