Tag Archives: Knowledge Mobilisation

Lesson Learnt: Supporting your organisation to capture the learning during Covid-19

Now that we are moving in to the next stages of the Covid-19 pandemic, your organisation may be beginning to reflect on the last three months. This period will be an important time for organisations to learn and develop based on experience and plan changes built on that new knowledge. Library and Knowledge specialists are in a unique position where we can share our expertise in capturing this knowledge for future planning and service development. Have you considered offering to support your organisation in capturing lessons learnt?

The Covid-19 pandemic has seen services undertake an intense and abrupt period of change, some of these changes will now be permanent. Some alterations will be reverted, but it is likely that at least some changes will remain in place for the foreseeable future.

This guide was recently shared on the KM email list and has been written by the RSA (Royal Society of Arts, Manufacturers and Commerce). The purpose of the guide is to help organisations make sense of the changes made in response to crisis management. Included is a grid which can help you to reflect on the changes that have occurred. What will remain in place, what needs to be reverted and which old practices have proved to be unnecessary. This is a simple and easy way to capture learning from a team and help them to see how they can plan for the future.

Some Library and Knowledge Services are already running these sessions. The team at Lancashire Teaching Hospital NHS Foundation Trust have been using this framework from Collaborate for Social Care. There are either eight questions to work through to identify how the team are thinking and working in new ways, or there is a deeper thematic questionnaire to work through. This post from Collaborate for Care’s blog on the learning framework and how to use Covid-19 learning to shape the future offers further insight to the value of organisational learning.

The Library and Knowledge Services that are supporting the Nightingale Hospitals have also recently undertaken an After Action Review. This will allow those involved to use their shared learning when undertaken similar projects in the future and alter their practice should they need to in the event of a second wave.

Health Education England’s Knowledge Management Team have produced a suite of resources to support the organisation to capture their own lessons learnt. Katie Nicholas has created this excellent guide which you can use to explain and promote these services within your own organisation. If you are concerned about how to get different departments interested in your support consider running your own lessons learnt session or retrospective review with your team. Showcase how the reflections you’ve made and learning captured will change your service in a positive way. Organisations like to see outcomes in terms of time and financial savings, so consider that while you are writing up your findings.

Holly Case Wyatt
Library and Knowledge Services Development Manager
Directorate of Innovation and Transformation
M: 07741238740
E: holly.casewyatt@hee.nhs.uk

Learning the lessons: techniques to capture and share the learning

In unprecedented times such as these learning takes place rapidly and there is a need for simple yet effective techniques to be adopted to enable the capture and re-use of knowledge and learning.

With many people asking about ways to gather lessons learned and share learning effectively Health Education England Library and Knowledge Services have created a short video outlining some simple techniques that can be easily incorporated into daily work activities to help the spread of good practice and avoidance of pitfalls so new work can get off to a great start.

Please share the video and poster:  Avoid pitfalls by learning from others -learned before during after

You may also find Section 5 Learning Lessons in the Pandemic/Disaster Recovery Toolkit prepared by BHT Library and Knowledge Service 17 April 2020 useful.

Knowing me, knowing you – there is something we can do… #Knowvember18

Knowvember 2018 – what, why, when???

Knowledge management.

Do those 2 words make your heart sing or weep?

Are you an active KM-er, keen but not quite sure how to get involved and do more, or an absolute beginner?

Either way, we* want you!!

We’re coordinating a knowledge management campaign which will take place throughout November 2018 (November… Knowvember… you see?!). The idea is to highlight and showcase the ways in which library and knowledge services can and do promote and mobilise evidence and organisational knowledge.

What does the Knowvember campaign involve?

There are 3 elements: pledging to get involved, support for you in the run up to Knowvember, and then the KM activity in November itself.

Pledging

Between now and November, we are encouraging you to pledge to carry out a KM activity within your organisation at some point in November. Which activity you choose is up to you – you could start small with something within your service (for example, a lessons learned review of a project), offer to facilitate something for another team or department, or go for something bigger like a knowledge cafe or a randomised coffee trial. There are lots of resources on the knowledge management toolkit pages to give you some ideas.

You can pledge in different ways:

  • There is an online option, using Padlet, which we’re encouraging you to use. On the site, you can see what other people have pledged, and make your own, without needing to login or create an account. It’s really easy – just click on the + in the pink circle at the bottom right hand corner of the page. Then add a title, your pledge, and your name and organisation. You can upload a photo as well.
  • Alternatively, you’ll be able to email your pledge for us to add to the list.
  • You’ll also be able to pledge in person at HLG (where we’re having a poster, so come and see us!) and at the events we’re running in September (see below).

Pledging just involves giving your name, organisation and what you’re planning on doing, or just your support for the campaign. This will help us to follow-up after Knowvember, and see what impact the campaign has had.

Support for getting involved

We’re holding 4 events in September which we hope will inspire you to get involved. The events will showcase KM activity that’s already going on in your region, and give you the opportunity to ask questions and find out more. They will also include the opportunity to take part in some KM activities, so that you can see how easy it is to run them, and how valuable they can be.

The events are free, and are open to all LKS staff. We’re holding one in each region:

North: Leeds, Thursday 13 September

Midlands and East: Leicester, Tuesday 18 September

South: Exeter, Wednesday 5 September

London and Kent, Surrey and Sussex: London, Wednesday 12 September

You can book into whichever event is easiest for you to get to, regardless of which region you’re in. The booking form is now open.

We’ll also be working with the lovely #ukmedlibs people to run a Twitter chat in October (16th), to encourage and inspire you to take part in the campaign.

Knowvember itself

We’re encouraging everyone involved to tweet about their activities during the month, using the hashtag #Knowvember18.

We’ll be organising a Thunderclap to help promote the campaign that we’ll be asking you to support.

Once you’ve carried out your KM event or activity, we’d be grateful if you could let us know, so that we can evaluate how successful the campaign has been. We’ll circulate a quick survey at the end of Knowvember to all those who pledged to join in.

Keep an eye out for our tweets and updates – and if you’d like any more information in the meantime, please contact knowvember@libraryservices.nhs.uk.

*We are a project group on the HEE/CILIP Leadership Development Programme 2017-18:

Clare Crowley, Natalie Gabe, Charlotte Greaves, Bennet Jones, Susannah Keill, Deborah Lepley, Hong-Anh Nguyen, Katie Nicholas, Preeti Puligari, David Watson, Fran Wilkie