Tag Archives: quality and impact

LKS Quality Improvement Standards Pilot 2018 

We are pleased to announce that the pilot of the new Library and Knowledge Services Standards launched at the beginning of May. 

To find out more about the pilot and to view the documentation we have uploaded on to the Knowledge for Healthcare blog the Pilot LKS Quality Improvement Standards documentation and the supporting LKS Quality Improvement Standards Handbook.   

Although we are making the documents available they are still currently in pilot form and through testing over the next few months things may change before introduction of the final Standards in 2019. 

To provide an overview of the standards a recorded presentation is also available for you to listen to at your convenience.  You will need to download this file to your local device before attempting to play. 

We will be keeping you up to date on the progress of the pilot via the blog and at local network meetings. 

If you have any questions please do add a comment on the blog or send through to the contact details provided below


HEE LKS Quality Improvement Standards Project Group: 

Clare Edwards  Deputy Head Library and Knowledge Services and Technology Enhanced Learning, Midlands and East 
Linda Ferguson  Deputy Director of Health Library and Knowledge Services, North 
Dominic Gilroy  Library and Knowledge Services Manager: Y&H, North 
Holly CaseWyatt  Library and Knowledge Services Development Lead, London and Kent, Surrey and Sussex 
Sue Robertson  Knowledge Services Development Lead, South 

Hello from the Metrics Task and Finish Group

Metrics are the second task and finish group in the Quality and Impact work stream of the Knowledge for Healthcare programme.  Our remit initially is to consider how we should define metrics for the programme and in Library and Knowledge Services for the NHS more generally.  We want to ensure that we measure our services in ways that are valid, unambiguous and effective.  Building on this we will look at the use of balanced scorecards for gathering and reporting performance indicators.  The group will then consider the NHS LKS annual statistics return.

Each piece of work should inform the others building our understanding and options.  One potential scenario is to end up with widely acceptable and replicable performance indicators, presented consistently and reporting simply at year end or when required.  Clearly this is an ambitious vision and a certain amount of work away!

The group has been meeting virtually since the summer following a change of Chair.  We have been busy on preparatory research, literature searches and assembling the framework for our metrics report.  We are looking at past work in this area in the NHS and at ongoing developments elsewhere.

At the heart of the report will be an exploration of principles for good metrics.

To help us establish those principles we need to have a clear picture of what current practice looks like.  To that end we are asking you to complete a brief survey tool.  The tool invites you to present and explain the metrics you are currently finding most useful.  This could be in terms of understanding your service or in making the case with your stakeholders.  There is space for three but if you have fewer that you really like then just give us those. Equally you can offer more by just completing it again.  There are very few other questions.  If you can provide an email address for us to check any details that would be appreciated but it is not mandatory.

As good metrics will underpin all aspects of Knowledge for Healthcare we need to move on with this work quickly.  Accordingly the closing date for the survey has been set for the 31st of October.  We will analyse the data in November and then push on with the report to ensure it is complete before the end of the year.


Members of the Task and Finish Group

Angela Clifford, Nottinghamshire Healthcare FT
Dorothy Curtis, Gloucestershire Hospitals FT
Alan Fricker, King’s College London (Chair)
Richard Parker, Heart of England
Lorna Wilson, Norfolk & Norwich UHT

Previous members –

Andrew Brown, Frimley Health NHS Foundation Trust
Steve Glover, Central Manchester University Hospitals NHS Foundation Trust