Tag Archives: Quality

Preview of the new Quality and Improvement Outcomes

We are pleased to provide a preview of the six new Quality and Improvement Outcomes (the Outcomes) for NHS library and knowledge services.

Development of these Outcomes has been based on the findings, feedback and learning from the pilot of the previously called Quality Improvement Standards carried out during 2018.

The new Outcomes will be going to the Health Education England Knowledge for Healthcare Board at the end of April for final approval. Launch of the Outcomes is expected to follow at the beginning of May 2019.

The six draft outcomes are:

1. All NHS organisations enable their workforce to freely access proactive library and knowledge services that meet organisational priorities within the framework of Knowledge for Healthcare.

2. All NHS decision making is underpinned by high quality evidence and knowledge mobilised by skilled library and knowledge specialists.

3. Library and knowledge specialists identify the knowledge and evidence needs of the workforce in order to deliver effective and proactive services.

4. All NHS organisations receive library and knowledge services provided by teams with the right skill mix to deliver on organisational and Knowledge for Healthcare priorities.

5. Library and knowledge specialists improve the quality of library and knowledge services using evidence from research, innovation and good practice.

6. Library and knowledge specialists demonstrate that their services make a positive impact on healthcare.

Each outcome will be underpinned with a defined scope and a self-evaluation model to support service improvement and development.

Following the launch, the first 12 months will require organisations to collect evidence and self-evaluate to establish a baseline against the new Outcomes.

Support for the launch and implementation of the Outcomes is being planned. It will include documentation, FAQs and a series of national webinars along with regional support through your networks.

The first webinar will provide an introduction to the new Outcomes. Please make a note of the dates, for your diaries, of the sessions for this webinar:

  • 14th May – afternoon
  • 15th May – afternoon
  • 20th May – afternoon
  • 21st May – afternoon

More details about registration and timings for the webinars will be available soon.

Briefings and communications are also being planned with senior managers across NHS organisations.

If you have any questions please do add a comment on the blog or send through to your regional contact below:

Clare Edwards, Deputy Head Library and Knowledge Services and Technology Enhanced Learning, Midlands and East clare.edwards@hee.nhs.uk

Linda Ferguson (until 30 June 2019) Deputy Director of Health Library and Knowledge Services, North linda.ferguson@hee.nhs.uk

Dominic Gilroy Library and Knowledge Services Manager: Y&H, North dominic.gilroy@hee.nhs.uk

Lucy Reid Deputy Head Library and Knowledge Services and Technology Enhanced Learning, London and Kent Surrey and Sussex lucy.reid@hee.nhs.uk

Emma Ramstead Library and Knowledge Services Development Lead, London and Kent Surrey and Sussex emma.ramstead@hee.nhs.uk

Sue Robertson Knowledge Services Development Lead, South sue.robertson@hee.nhs.uk

LKS Quality Improvement Standards Pilot 2018 

We are pleased to announce that the pilot of the new Library and Knowledge Services Standards launched at the beginning of May. 

To find out more about the pilot and to view the documentation we have uploaded on to the Knowledge for Healthcare blog the Pilot LKS Quality Improvement Standards documentation and the supporting LKS Quality Improvement Standards Handbook.   

Although we are making the documents available they are still currently in pilot form and through testing over the next few months things may change before introduction of the final Standards in 2019. 

To provide an overview of the standards a recorded presentation is also available for you to listen to at your convenience.  You will need to download this file to your local device before attempting to play. 

We will be keeping you up to date on the progress of the pilot via the blog and at local network meetings. 

If you have any questions please do add a comment on the blog or send through to the contact details provided below


HEE LKS Quality Improvement Standards Project Group: 

Clare Edwards  Deputy Head Library and Knowledge Services and Technology Enhanced Learning, Midlands and East 
Linda Ferguson  Deputy Director of Health Library and Knowledge Services, North 
Dominic Gilroy  Library and Knowledge Services Manager: Y&H, North 
Holly CaseWyatt  Library and Knowledge Services Development Lead, London and Kent, Surrey and Sussex 
Sue Robertson  Knowledge Services Development Lead, South 

LQAF 2017 Reminder

As 2016 was drawing to a close we announced the interim arrangements for LQAF in 2017.

This is anticipated to be the final year of the LQAF in its current form as we move to update the quality assurance and improvement mechanism and align with HEE quality developments and the Knowledge for Healthcare framework.

With this in mind the Library and Knowledge Service Leads approved a proposal to concentrate on five core criteria for 2017, all of which have a strong link to the Knowledge for Healthcare framework.

The LKS works with other organisations and agencies across the local health community to modernise and develop services to meet customer needs, expectations, and choice.
The positive impact of LKS can be demonstrated.
LKS support clinical and management decision making.
LKS are developed to support information provision for patients and/or the public

To note this cannot be declared “Not applicable” in 2017
Members of the LKS team are actively involved in the creation, capture, sharing, utilisation, or reuse of knowledge in the organisations served.

To note this cannot be declared “Not applicable” in 2017

We are asking for self assessment of a compliance level along with evidence for these five criteria.

For all others we only need to see evidence if you are claiming an increase on the compliance levels recorded for your service in 2016.

The existing library services LQAF webpage has been updated with these details along with the SAT and guidance documents

We will keep you up-to-date as work progresses to develop a new library quality mechanism for the future.

Dominic Gilroy
NHS Library and Knowledge Service Development Manager – Yorkshire and the Humber
LQAF Task and Finish Group Chair
E. dominic.gilroy1@nhs.net