Tag Archives: Roles

Health literacy and health information literacy, and the role of librarians

by Caroline De Brún, PhD, DipLIS
October 2019

People of all ages, backgrounds, and education levels need health information, but often find it difficult to find and understand. Low literacy levels, in terms of reading, and being able to find, understand, and apply information, are a barrier to successful patient participation, and this is problematic, given the increasing recognition about the importance of engaging patients in the treatment decision-making process.

Health literacy and health information literacy are phrases that are becoming more widely used, sometimes interchangeably. However, there is a difference, and this post hopes to clarify the meaning of each.

Health literacy

Health literacy is the ability to understand instructions provided by health professionals. “In England, 42% of working-age adults are unable to understand and make use of everyday health information, rising to 61% when numeracy skills are also required for comprehension” (1), and “around one in five adults cannot read or understand simple instructions or labels such as those found on medicine bottles” (2, 3). The inability to read can result in patients taking medicines at the wrong times, not following dosages correctly, or not understanding instructions properly (4). For example, if the label on the prescription says “Take three tablets daily”, does this mean take three tablets at the same time or take one tablet three times a day? The quote in the box below, comes from a Facebook post written by a surgeon, and perfectly illustrates the consequences of misunderstanding medical instructions.

Health information literacy

Health information literacy, although often referred to as health literacy, has a more in-depth scope. It is not only about access to the Internet and online health information, but also about having the skills required by people to effectively recognise:

· what they need to know about their condition and treatment options,

· how to find that information, to fill those knowledge gaps,

· how to appraise the information to ensure it is good quality, and relevant to their personal context, and then

· how to use the information with their health professionals so that they can make an informed decision that suits their needs (5, 6).

Poor health information literacy can result in poorer health outcomes, unhealthy lifestyles, increased incidence of chronic conditions and mortality, greater use of emergency services, and increased hospital stays (1, 7-13).

Role of librarians

Maimonides, a Spanish philosopher said “Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.” This quote reflects the importance of health information literacy, because if you find the information for the patient, their query will be satisfied, but if you teach them to search and appraise, they will be able to make informed decisions throughout their care pathways.

Health information literacy is an area where librarians, from all sectors, whether medical, public or academic, are in a strong position to support. They already have the resources, skills, and processes in place (14). Librarians can signpost people to the best sources, and teach them to search, retrieve, and appraise what they find (15). Medical librarians have the skills associated with evidence-based practice, as it is embedded in their roles, their primary function being teaching health professionals how to find and appraise the evidence. They also have access to the

relevant information sources, while public and school librarians are a trusted source within their communities, and understand the local context. Working in partnership would improve access to good quality health information at a location accessible to local people, who most likely would not have access to medical libraries.

People benefit from having access to good quality health information because it enables them to make informed decisions and follow their treatment regimens more effectively and safely (16-18). Informed patients are more likely to comply with the treatment regime, resulting in improved health, and reduced length of stay, and hospital admissions. Since the average doctor’s visit in England lasts 8-10 minutes (19), patients need to be ready to ask the right questions. Helping patients to self-manage by improving their health information literacy skills will benefit both the patient and the health system (1, 20, 21). By improving access to clear, current, accurate, and understandable consumer health information, health inequalities can be reduced and patients will feel more empowered (1, 22).

Creating health information literacy support programmes and resources is a new area for medical, public, and school libraries to work and lead on together. Library communities would benefit, in terms of professional development, more efficient working practices, and demonstrating value to the community. Patients could see improved health outcomes and better quality of life, health, and wellbeing, while health services might see a reduction in health service utilisation.


1.           Treadgold P, Grant C. Making the case for information: Executive summary. London; 2013.

2.           Bostock S, Steptoe A. Association between low functional health literacy and mortality in older adults: longitudinal cohort study. British Medical Journal. 2012;344:e1602-e11.

3.           Glassman P, Almader-Douglas D. Health literacy Worcester, MA: National Network of Libraries of Medicine; 2013 [Available from: http://nnlm.gov/outreach/consumer/hlthlit.html.

4.           Koh HK, Berwick DM, Clancy CM, Baur C, Brach C, Harris LM, et al. New federal policy initiatives to boost health literacy can help the nation move beyond the cycle of costly ‘crisis care’. Health Affairs (Project Hope). 2012;31(2):434-43.

5.           Schillinger D, Grumbach K, Piette J, Wang F, Osmond D, Daher C, et al. Association of health literacy with diabetes outcomes. Journal of the American Medical Association. 2002;288(4):475-82.

6.           Remshardt MA. The impact of patient literacy on healthcare practices. Nursing Management. 2011;42(11):24-9.

7.           Berkman ND, Sheridan SL, Donahue KE, Halpern DJ, Crotty K. Low health literacy and health outcomes: an updated systematic review. Annals of Internal Medicine. 2011;155(2):97-107.

8.           Baker DW, Wolf MS, Feinglass J, Thompson Ja, Gazmararian Ja, Huang J. Health literacy and mortality among elderly persons. Archives of Internal Medicine. 2007;167(14):1503-9.

9.           Raynor DT. Health literacy: Is it time to shift our focus from patient to provider. British Medical Journal. 2012;344:e2188.

10.         Oliveira D, Bosco A, di Lorito C. Is poor health literacy a risk factor for dementia in older adults? Systematic literature review of prospective cohort studies. Maturitas. 2019;124:8-14.

11.         Dufour I, Lacasse A, Chouinard M, Chiu Y, Lafontaine S. Health literacy and use of healthcare services among community-dwelling older adults living with chronic conditions Clinical Nursing Studies. 2019;7(2):79-86.

12.         Fabbri M, Yost K, Finney Rutten LJ, Manemann SM, Boyd CM, Jensen D, et al. Health Literacy and Outcomes in Patients With Heart Failure: A Prospective Community Study. Mayo Clinic Proceedings. 2018;93(1):9-15.

13.         Balakrishnan MP, Herndon JB, Zhang J, Payton T, Shuster J, Carden DL. The Association of Health Literacy With Preventable Emergency Department Visits: A Cross-sectional Study. 2017;24(9):1042-50.

14.         Bragard I, Coucke P, Pétré B, Etienne A, Guillaume M. Health literacy, a way to reduce social health inequalities. Revue Medicale de Liege. 2017;72(1):32-6.

15.         Peterson G, Aslani P, Williams KA. How do consumers search for and appraise information on medicines on the Internet? A qualitative study using focus groups. Journal of Medical Internet Research. 2003;5(4).

16.         Vida Estacio E, Whittle R, Protheroe J. The digital divide: Examining socio-demographic factors associated with health literacy, access and use of internet to seek health information Journal of Health Psychology. 2019;24(12):1668-75.

17.         Miller TA. Health literacy and adherence to medical treatment in chronic and acute illness: A meta-analysis. Patient Education and Counseling. 2016;99(7):1079-86.

18.         Pollock K, Grime J. GPs’ perspectives on managing time in consultations with patients suffering from depression: a qualitative study. Family Practice. 2003;20(3):262-69.

19.         The Royal Australasian College of Physicians. Towards a national primary care strategy: A discussion paper from the Australian government. Sydney; 2009.

20.         Panagioti M, Skevington SM, Hann M, Howells K, Blakemore A, Reeves D, et al. Effect of health literacy on the quality of life of older patients with long-term conditions: a large cohort study in UK general practice. 2018;27(5):1257-68.

21.         World Health Organization, editor Health promotion: Track 2 : Health literacy and health behaviour. 7th Global Conference on Health Promotion; 2009; Nairobi: World Health Organization,.

22.         Belcastro PA, Ramsaroop-Hansen H. Addressing the Antinomy Between Health Education and Health Literacy in Advancing Personal Health and Public Health Outcomes. 2017;87(12):968-74.

23.         Neal MRO, Geiger BF, Cellitti MA, Smith KH. Web sense: Assisting individuals with disabilities and caregivers to find online health information. Journal of Consumer Health On the Internet. 2012;16(3):295-306.

24.         SCONUL Advisory Committee on Information Literacy. Information skills in higher education. London; 1999.

25.         Akobeng AK. Principles of evidence based medicine. Archives of Disease in Childhood. 2005;90(8):837-40.

26.         Sackett DL. Evidence-based medicine. Seminars in Perinatology. 1997;21(1):3-5.

27.         Silberg WM, Lundberg GD, Musacchio RA. Assessing, controlling, and assuring the of medical information on the Internet quality. Journal of the American Medical Association. 1997;277(15):1244-45.

How do Library and Information Science students choose their sector?

CILIP (Chartered Institute of Library and Information Professionals) recently conducted a small survey of current Library and Information Science (LIS) students to establish how they make their career decisions. How do they decide which sector they want to work in? Where do they look for information and guidance? The short survey was sent to all CILIP student members and also distributed via LIS learning provider contacts. We received 48 responses.

The first question we asked was “Have you already decided on a particular sector you would most like to work in after completing your studies?: 81% of respondents had already decided upon a sector with 6 of the 48 respondents (13%) identifying Health as their sector of interest.

We were interested in finding out where students look for information and guidance when making their decisions (respondents were not limited to one selection).
CILIP was by far the most popular choice with 21 of the 48 citing CILIP itself, in addition CILIP’s jobs board Lisjobnet received 7 specific mentions and the CILIP Special Interest Groups were also mentioned 5 times. Away from CILIP, the next most popular sources were: colleagues (10 mentions), social media (7 mentions) and Blogs (5 mentions) and the website jobs.ac.uk (5 mentions). There were a variety of other sources, including Health Education England, with 4 or less mentions.

As well as knowing where students were looking, we also wanted to know in what format they liked to access the information. 46 respondents answered this question and they were not limited to one selection. Blogs were the most popular format with 91% of respondents identifying them, the next most popular answer “Forums” was identified by 30% of respondents. Books remained relatively popular too with 26% of respondents citing them. Webinars, leaflets and podcasts were identified by 17%, 4% and 2% of respondents respectively.

What was interesting was that we gave respondents an “other” option and in here we found evidence that it is one to one advice that they value. Under “other” they listed: Asking established professionals, asking classmates, face to face discussion, open days and Twitter. This, along with the popularity of blogs as a format, highlight that it is discussion and personal endorsement, whether online or face to face, that students are seeking to support their decision making. This was further evidenced when we asked the students what other resources they would like to have available: “A day in the life of”, career mentors, information on transferable skills, interviews with people in different sectors. It is therefore well worth knowing then that Knowledge for Healthcare is developing resources detailing the different LKS roles in health and social care to act as career guides and CILIP’s soon to be launched Careers Hub will provide this content across the sectors.

The survey, though small has provided useful insight into how we could approach student engagement. Recent contact with LIS learning providers has highlighted that some students are already working in their chosen sector before undertaking their qualifications. Future surveys might want to separate responses from those already decided on sector when beginning their course and those who are yet to decide, or be persuaded.

Jo Cornish, Development Officer at CILIP

“Not for shrinking violets” Knowledge Organisation in 21st century

Back in March, I attended the International Society of Knowledge Organisation’s event looking at the future of knowledge organisation (KO) from the perspectives of employers, universities, trainers, researchers and practitioners, with each giving their views on the roles, skills and training needed. It was an afternoon of interesting discussion (plus the opportunity to see some scary-looking antique dentistry equipment on display, as it was hosted at the British Dental Association!*)

I must confess I’ve never really considered KO as a whole subject in its own right; while I appreciate its importance, it seemed to be part and parcel of what we do, so an entire event looking at just the KO aspect was mind-bogglingly detailed, yet fascinating. Inevitably there was a lot of crossover with knowledge management (KM).

You can view all of the presentations in full and find out more about the ISKO on their website, so I will briefly summarise some points from the event.

Sylvie Davies discussed the teaching of KO and how this has changed from her perspective over the years at Robert Gordon University. One of the points highlighted was a perceived reluctance of the students to get involved in the more technical elements – which I found a little worrying for a profession that needs to be IT-literate. Indeed, in the case of RGU, KO has replaced the more technical Information Retrieval module.

Anne Ashdown from recruiter Progility gave the recruiter’s perspective on how KO roles have changed to become more commercially focused and intersect more with marketing. Key skills sought by employers are the ability to combine external information and content with internal knowledge, avoiding information overload. Anne also highlighted Knowledge Management and KO are not for shrinking violets – we are very much in the thick of it.

Dr Vivenne Winterman gave an overview and brief history of KO practice. The first approach we took to KO was good old (resource-intensive) databases, before moving on to tools such as After Action Reviews and Knowledge Harvesting. Vivienne highlighted that people and culture are central to knowledge transfer. She highlighted the skills shortfall in digital and information literacy, worrying given 90% of roles require IT skills – and interesting given Sylvie Davies’s presentation. She stressed that the next generation of information professionals still need taxonomy and metadata skills.

David Haynes’s observations on delivering metadata and taxonomy training again highlighted the need for these skills, and how important they are in multi-professional teams and projects. David also highlighted the importance of communications between those procuring IT products such as SharePoint, and those with KO skills – who can bring different perspectives to help fully understand the product.

Noleen Schenk from Metataxis then took us on a journey into the future of KM, KO and information management – with a few key facts and figures, such as the fact data is doubling every 12 hours: by 2020, 44 Zetabytes of data will exist. There are 40,000 Google searches per second. ‘Digital’ changes everything – we are now in a smart, connected world. Artificial Intelligence might be just transactional at the moment, but as AI gains additional context and capability will change how we act and react with it, not to mention the Internet of Things already becoming reality – which of raises some real worries around cyber security. All things we’re well aware of, but what will this mean for our roles? Noleen suggested roles will need softer skills complementing information and KO skills.


So, what did I make of it all? An interesting afternoon looking at the different perspectives, perhaps no major surprises in terms of what we’ve seen with changing roles- the skills may not vary drastically, but we seem to be using those ‘traditional’ skills in new ways, combined with softer skills or working as part of multi-speciality teams. Perhaps the worrying thing was that the universities don’t seem to be keeping up with this as well as they might – a risk in terms of how we have the right skills in the workforce of the future.

*There are some amazing pictures on the BDA website!

Emily Hopkins
Programme Manager – Knowledge Management
Health Education England