So, you’ve probably heard about our project to deliver information literacy via e-learning modules. Well, in this post, we want to tell you a bit more about our approach to consultation and engagement. The Virtual Reference Group (VRG) was set up early in the project to provide feedback on module design and development. It has been an essential part of the development process with library staff providing advice, guidance and support throughout the project. Currently there are in the region of 40 library staff from different sectors signed up to the VRG covering the following:
- NHS England
- NHS Scotland
- NHS Wales
- Higher Education
- Royal College of Nursing
- Royal Society of Medicine
- An independent hospice
- Public Health
We have used Yammer as the main method of communication as it is accessible in most trusts. One or two group members have had some issues when Yammer was blocked, but largely these barriers seem to have been overcome. As a tool, it takes a bit of getting used to, but generally it has worked well across organisational boundaries.
There has been a good level of engagement on Yammer, with colleagues advising on a range of topics, from contributing to the module learning objectives via a shared spreadsheet to discussing the potential design and layout of the modules. Generally, feedback so far about the level of communication from the project leads has been positive and we hope to be able to continue the dialogue throughout the project.
For Sarah and I, the VRG has played an essential role, not only in informing the design and development process, but engaging our key stakeholders along the way. By creating this network of library staff, we hope to have 40 advocates who will champion the resources with their users when the modules are launched.
This group has been invaluable to us on a personal level too, providing us with the opportunity to connect with library staff from other parts of the country and different sectors. This has been a really positive experience, expanding our personal networks and enabling us to work with other people in this way.
Finally, we would like to thank all of our wonderful VRG members for their honest and valuable contributions, which have really influenced the development process.
The Service Transformation E-Learning Project (STEP) aims to deliver its information literacy modules in April 2017.
Clinical Outreach Librarian
Buckinghamshire Healthcare NHS Trust
Knowledge and Library Services Manager
Lancashire Teaching Hospitals NHS Foundation Trust