Value and Impact Task and Finish Group Update

As the Value and Impact Tasks and Finish Group prepares to launch the refreshed Impact Toolkit we reflect on our progress during the last year.

At our first meeting in May 2015 the group adopted the definition of Impact ISO 16439:2014 Information and documentation — Methods and procedures for assessing the impact of libraries as:

Difference or change in an individual or group resulting from the contact with library services

A scoping literature search was undertaken, together with an analysis of fully compliant LQAF submissions for Criterion 1.3C to further inform our work.

An enthusiastic reference group was established with members recruited based on known interest and through local email groups and LIS medical. The Task and Finish group would like to take this opportunity to acknowledge the vital contributions made to this project and thank members for their commitment to the work.

Consultation of the wider NHS LKS workforce was undertaken through a SurveyMonkey questionnaire tool which was developed with the assistance of the reference group. This gave an insight into how LKS staff currently made use of the existing toolkit, what the results were used for, and invited suggestions for improvement.

Members of the task and finish group spent a tiring but productive day in London meticulously mapping and collating evidence from the survey with literature from the evidence base to produce a new basic set of core questions to form a toolkit. The resulting questions are few in number but have been deliberately chosen as being applicable to a range of services provided by LKS. They have also been chosen with the intention of avoiding bias towards any acute sector settings.

These core questions have been piloted on library service users within NHS LKS throughout England and minor amendments made to the language used in order to aid understanding. The recommendation is that all NHS LKS will use these core questions as a basis in their own Impact surveys so that national collation of results can be undertaken in the future. Alongside the core questions, the toolkit also offers a question bank of optional additional questions which LKS may choose to add to their survey to tailor it to their local needs.

Additional resources provided through the refreshed toolkit include a refreshed interview and case study template and guidance. There is also an Impact Mapping Tool which has been designed by an experienced researcher to assist NHS LKS staff to identify the right tools for their needs when they approach the process of obtaining feedback around the value and impact of their services.

As we move into the next year of Knowledge for Healthcare, the Task and Finish Group will help to publicise the refreshed toolkit via the NHS LKS networks. We hope to have a presence at the HLG conference and there are publications planned for the summer period onwards.

At the point of writing the refreshed toolkit has not yet been launched, although we anticipate that it will be made available in the very near future. Monitor the e-mail lists for announcements and further information.

Membership of the Value and Impact Task and Finish Group

  • Jenny Turner – East Sussex Healthcare NHS Trust (Chair)
  • Stephen Ayre – George Eliot Hospital NHS Trust
  • Alison Brettle – Acting Director Post Graduate Research, University of Salford
  • Douglas Knock – King’s College Hospital NHS Foundation Trust
  • Rebecca Mitchelmore – Isle of Wight NHS Trust
  • Susan Smith – Mid Cheshire Hospitals NHS Foundation Trust
  • Sophie Pattison – Royal Free London NHS Foundation Trust/University College London
  • Dominic Gilroy – Health Education England working across Yorkshire and the Humber

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