Value and Impact Toolkit

Value and impact toolkit for library and knowledge services

This toolkit is provided by the HEE Knowledge for Healthcare Programme following work by the Impact and Value Task and Finish Group. The toolkit provides access to a set of KfH Impact Tools  including a generic questionnaire and case study templates which we are particularly keen for library and knowledge services to make use of. There is also a resource which brings together a range of materials useful in measuring value and impact, together with a guide on what to use when.

Introduction to the Value and Impact Mapping Tool

The KfH Impact Tools were developed by the Value and Impact Task and Finish Group from the Quality Work Stream of the Knowledge for Healthcare programme and are based on previous tools developed by NHS South Central and National Library for Health in 2009.  This presentation developed for EAHIL in 2017 explains the development of the impact toolkit, highlights how some of the tools can be used, and includes the impact data from London Libraries who have used the questionnaire.

The new questionnaire has been piloted on a range of library services. For further information view the blog 

The remainder of the resource is a Value and Impact Mapping Tool. It was commissioned by the HEE Knowledge for Healthcare programme and compiled by Professor Alison Brettle, University of Salford following input from the Impact and Value Task and Finish Group.

It is based on a number of literature reviews (Brettle and Maden, 2016; Urquhart, 2015) and readings of key articles and complements the MAP Toolkit.

The Value and Impact Mapping Tool

The aim of this part of the toolkit is to help you choose what approach to use to demonstrate value or impact.

Value is the importance that stakeholders attach to libraries and relates to the perception of actual or potential benefit (BS ISO 16439:2014 – 3.75). 

Impact is part of value and is seen as the difference or change in an individual or group resulting from their contact with library services (BS ISO 16439:2014 – 3.25). 
You may need to demonstrate impact so that your stakeholders value your services.

Before choosing a method, measure or tool to use, you need to decide: What you are going to measure for whom?”

Or you may want to read more about Value and Impact

Once you know this – choose one of the methods or tools


Cost Effectiveness



Quality Assurance

Return on Investment

User satisfaction


In some cases you may wish to refer to the original papers for more detail

We have also provided a page which identifies the elements of this toolkit are acceptable as evidence for  LQAF criteria 1.3c

We welcome comments and feedback.  Please do not hesitate to contact us