Benchmarking compares performance between (or against) other similar organisations to help identify best practices.
- It is part of quality and performance management.
- Three health libraries from Norway, Finland and Belgium have conducted a benchmarking project sharing best practices.
See the final report, Hunting for the library value – Benchmarking as a communication tool, published in JEAHIL.
- NHS knowledge and library services may be involved in helping their organisations to benchmark services.
Resources are provided here to help them do this.