Introduction   –   KfH Impact Tools   –  What and for whom?   –   Definitions   –   Methods   –   Tools  –   References

Benchmarking involves comparing performance between (or against) other similar organisations to help identify best practices.  It is part of quality and performance management.

At a European level, there are three health libraries conducting a benchmarking project sharing best practices.  These include libraries in Norway, Finland and Belgium

NHS libraries may be involved in helping their organisations to benchmark services, resources are provided here to help them do this

We welcome comments and feedback.  Please do not hesitate to contact us