What are performance measures?
- Performance measures are essential management tools in organisations
- Key performance indicators (KPIs) help:
- measure the quality of services;
- determine whether strategic objectives are being met
- assess the impact and effectiveness of services (Dalton, 2012)
- Booth provides a simple overview of quality and its related terminology (performance indicators, benchmarking and accreditation)
- Performance measures can include input/output based metrics or numbers such as usage statistics or other operational measures
- An international standard, ISO16439: Methods and procedures for assessing the impact of libraries provides clarity and consistency about all aspects of library assessment.
- Some of the definitions within the ISO16439 have been incorporated into the value and impact toolkit
Irish hospital libraries
This comprised 5 indicators:
- influence on patient care or guiding clinical practice/policy
- length of hospital stay
- referral to another department
- staff time
- risk/error reduction
According to SCONUL, key performance indicators (KPI) are financial and non-financial metrics used to quantify objectives and reflect the strategic performance of an organisation
Sconul are collecting data on KPIs for UK academic libraries
Another method of monitoring performance is the balanced scorecard.
This is a strategic planning and management system that combines financial and non-financial metrics to provide a “balanced” overview of performance.