Introduction   –   KfH Impact Tools   –  What and for whom?   –   Definitions   –   Methods   –   Tools  –   References

The balanced scorecard is a performance management tool that looks at four different perspectives: customer, internal business, learning and development, financial.

Although it was developed in the business sector, it has been used in the public sector and libraries, including

The Kostoris medical library at the Christie Hospital

and

Portland State University Library, USA

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