Introduction   –   KfH Impact Tools   –  What and for whom?   –   Definitions   –   Methods   –   Tools  –   References

• Performance management tool looking at four different perspectives: customer, internal business, learning and development, financial.
• Developed in the business sector, it has been used in the public sector and libraries, including:
  • Kostoris medical library at the Christie Hospital 
  • Portland State University Library, USA

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