Impact Tools

A wide range of tools are available for measuring impact.

Before using them check that they are measuring what you want them to measure.

If you adapt any, remember to pilot them before sending out widely.

Think about your sample and response rate before making claims about what the results are saying.

Further guidance on best practice for impact studies for health library and knowledge services (LKS) is provided in Weightman et al (2009)

Questionnaires

  1.  Generic impact questionnaire for health library and knowledge services

This is a short questionnaire is used to collect impact data.  Use it as a standard way of obtaining data from customers following the use of one of the LKS resources or services.

See also:

  1. Questionnaire for measuring the impact of clinical librarians on direct patient care and organisational outcomes (Brettle et al. 2016)

This detailed questionnaire has been piloted and tested to provide impact data across the North West.

It collects details of current and future contributions of clinical librarian services to a wide range of NHS related outcomes.

Results of any further use of the questionnaire can be benchmarked using the data in the article.

  1. Impact Assessment Method (Pluye and Grad, 2006)

Validated scale originally developed to examine the impact of electronic knowledge resources on clinical decision-making.

It has been tested and used in various populations and situations, including providing information to patients.

  1. Impact of health library on patient care (Rochester study 1992, updated by Marshall et al, 2013

This questionnaire was originally developed for one of the first studies to assess the impact of health libraries.

It is based on the Critical Incident Technique.

More recently it was updated and used in a large scale project across North America.

  1. Impact of Irish hospital library tool (Dalton, 2012)

This short questionnaire was developed from a set of outcome based key performance indicators.

It comprises 1 question: “How did the information provided by the library help?”

There are 5 possible responses.

Interview schedules

  1. Generic impact interview schedule for health library services

A basic suite of generic interview tools to support the interview process for establishing impact.

The tools are designed as a best practice guide for local adaptation.

It includes questionnaire schedules and consent form for off-the-shelf use.

  1. Interview schedule for measuring the impact of clinical librarians on patient care and NHS related outcomes (Brettle et al. 2016)

This detailed interview schedule has been piloted and tested to provide impact data across the North West.

It collects details of current and future contributions of clinical librarian services to a wide range of NHS related outcomes.

It can be used as a stand alone tool, or to provide additional data to explain the outcomes provided from use of the questionnaire.

Results of any further use of the schedule can be benchmarked using the data in the article.

Case Studies

  • Case studies can be used to effectively capture and summarise the outcome of interviews.
  • The information can be used for advocacy, marketing and promotion of LKS.