Impact Tools

Introduction   –   KfH Impact Tools   –  What and for whom?   –   Definitions   –   Methods   –   Tools  –   References

A wide range of tools are available for measuring impact.

Here are some examples.  Before use, check that they are measuring what you want them to measure.

If you adapt any,  pilot them before sending out more widely.  Think about your sample and response rate before making claims about what the results are telling you.

Further guidance on best practice for impact studies for health libraries is provided in Weightman et al (2009)

Questionnaires

  1.  Generic impact questionnaire for health library services

Short questionnaire aimed at collecting impact data from health libraries.

Use as a standard way of obtaining data from customers following the use of one of the library’s services or resources

  1. Questionnaire for measuring the impact of clinical librarians on direct patient care and organisational outcomes (Brettle et al. 2016)

This detailed questionnaire has been piloted and tested to provide impact data across the North West.

It collects details of current and future contributions of clinical librarian services to a wide range of NHS related outcomes.

Results from your use of the questionnaire may be benchmarked using the data in the article.

  1. Impact Assessment Method (Pluye and Grad, 2006)

Validated scale originally developed to examine the impact of electronic knowledge resources on clinical decision-making.

Has been tested and used in various populations and situations, including providing information to patients.

  1. Impact of health library on patient care (Rochester study 1992, updated by Marshall et al, 2013

Originally developed for one of the first studies to assess the impact of health libraries.  It is based on the Critical Incident Technique.

More recently it was updated used in a large scale project across North America.

  1. Impact of Irish hospital library tool (Dalton, 2012)

Short questionnaire developed from a set of outcome based key performance indicators. Comprises 1 question: “how did the information provided by the library help?”.  There are 5 possible responses.

Interview schedules

6.  Generic impact interview schedule for health library services

Basic suite of generic interview tools to support the interview process for establishing impact.

It, and interview schedule below, have been adapted from the previous impact toolkit by NHS South Central (in particular, Buckinghamshire Hospitals NHS Trust) to reflect the language of the impact questionnaire.

The tools are designed as a best practice guide for local adaptation,  The questionnaire schedules and consent form are for off-the-shelf use.

7.  Interview schedule for measuring the impact of clinical librarians on patient care and NHS related outcomes (Brettle et al. 2016).

This has been piloted and tested to provide impact data across the North West.

It collects details of current and future contributions of clinical librarian services to a wide range of NHS related outcomes.

It can be used as a standalone tool, or to provide additional data to explain the outcomes provided from use of the questionnaire described above.

Results of your use of the schedule may be benchmarked using the data in the article.

Case Studies

Case studies may be used to capture and summarise the outcome of interviews in an effective way.  The information can be used for advocacy, marketing and promotion of LKS.

 

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