What is the use of Knowledge Management in a time of crisis?

On the 19th May CILIP held an online conference event exploring the role of knowledge management during a time of disruption and crisis, such as the pandemic of Covid-19 that we are currently living through.

Perspectives were shared by knowledge management specialists working in local and national government, overseas, finance, utilities and healthcare organisations.

As Nick Poole, CEO of CILIP, describes in his article Knowledge Management in a time of crisis, lessons learned from COVID-19, even at this ‘event’ phase of COVID-19

“Knowledge Management has already shown its value in helping our society and our economy adapt to its strange new circumstances.”

It was interesting to hear how in each of the different industries featured, techniques of knowledge management were recognised as adding value to working experiences.

Some thought provoking questions were shared  during the event to consider the ongoing part knowledge management can play at this time and in the gradual recovery phase still to come.

  • How do you/your organisation handle measurement and celebrating successes? How is it different from others?
  • How do you persuade management to support KM initiatives?
  • How do you improve knowledge sharing across geographical and cultural differences?
  • How do you handle misinformation/knowledge, poor quality information/knowledge and overload?
  • What have we learned from the crisis that will be useful for everyday practice?

Slides from the KM in a time of crisis

Narrated presentation about KM in a time of crisis in healthcare by Louise Goswami and Alison Day

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