Knowledge Management Toolkit

This toolkit is designed to inspire interest and illustrate how NHS librarians and knowledge specialists can use knowledge management to help the NHS be more effective and efficient.

We recommend these key resources:

Knowledge Management Framework for Health Informatics – KM Postcards from NHS Digital.

Final report and model from the Knowledge for Healthcare Leadership Programme Project Group Two, 2017.  A model to encourage library and knowledge team
involvement in developing ways to capture, store and
share knowledge about best practice and innovation for an
organisation.

Knowledge management tools and techniques: helping you access the right knowledge at the right time. Improvement and Development Agency for Local Government, 2008

Connecting People to People
Connecting People to Knowledge / the Evidence Base
Connecting People to Best Practice
Helping People Keep Up to Date
Sharing Learning
Connecting People to Corporate Knowledge
Collegiate Working

Connecting people to people

Key activities: Knowledge sharing – to spread the learning | Supporting innovation | Promoting actionable knowledge tools | Helping colleagues share ideas, question and learn

KM Activities, Tools & Techniques Case Studies
Supporting networks, collaboration spaces & Communities of practice

Peer assist

Social networking tools

Social network analysis

Knowledge exchange 

Self-assessment (river diagrams, maturity models)

Healthcare professions forums – intranet chat rooms

Publications Database

Knowledge Capture Tools

Knowledge Cafe

Yammer at NWAS

Lunch & Learn

Connecting people to knowledge/ the evidence base

Key activities: Using knowledge to inform healthcare policy | Knowledge sharing  – to spread the learning | Supporting innovation | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools | Signposting to services and knowledge

KM Activities, Tools & Techniques Case Studies
Providing access to tailored information products

Knowledge assets

Rapid on boarding

Retrospective / Baton passing

Post project appraisal

Knowledge Plan (lessons before/before action reviews)

KnowledgeShare

Nurse revalidation 

Dissertations into Practice

 

“Psychiatry Papers” bulletin

ELHT Evidence Hub – online portal

Library Book of Revalidation

Connecting people to best practice

Key activities: Using knowledge to inform healthcare policy | Knowledge sharing  – to spread the learning | Embedding best evidence into practice | Supporting innovation | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools

KM Activities, Tools & Techniques Case Studies
Lessons learned

Investigative searching

Knowledge Capture (content coming soon)

Sharing knowledge through communities of practice

Using social media

Story telling

Knowledge Plan (lessons before/before action reviews)

Innovation forum

Knowledge Capture Tools

Healthcare professions forums – intranet chat rooms

Knowledge Cafe

Library Book of Revalidation

Helping people to keep up to date

Key activities: Using knowledge to inform healthcare policy | Horizon scanning; keeping staff up to date | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools

KM Activities, Tools & Techniques Case Studies
Horizon scanning

Alerting services

Policy briefings

ELHT Evidence Hub – online portal 

KnowledgeShare

“Psychiatry Papers” bulletin

“More Research Needed” bulletin

Sharing Learning

Key activities: Making implicit knowledge explicit | Knowledge sharing  – to spread the learning | Supporting innovation | Promoting actionable knowledge tools

KM Activities, Tools & Techniques Case Studies
Facilitating action learning sets

Implementing techniques to learn from experience:

Knowledge Plan (lessons before/before action reviews)

Leavers toolkit – knowledge retention & transfer 

Knowledge Capture Tools

Healthcare professions forums – intranet chat rooms

Dissertations into Practice

Knowledge Cafe

Library Book of Revalidation

Connecting People to Corporate Knowledge

Key activities: Developing an organisational memory | Promoting actionable knowledge tools | Collating and enabling shared access to directories, policies, guidance and protocols

KM Activities, Tools & Techniques Case Studies
Mapping knowledge assets

Knowledge Harvesting

Knowledge Retention & Transfer

Knowledge Assets

Rapid on-boarding

Self-assessment (river diagrams, maturity models)

Clinical guidelines

Obstetrics & Gynaecology Database

Dissertations into Practice

Leavers toolkit – knowledge retention & transfer

Document management solution

Dissertations into Practice

Publications Database

Emergency Medicine Handbook App

Collegiate Working

Key activities: Supporting innovation

KM Activities, Tools & Techniques Case Studies
Contributing local information to national electronic resources

Facilitating distributed authorship

Institutional Repository

“More Research Needed” Bulletin

 

KM Goals From Knowledge for healthcare – a development framework