This toolkit is designed to inspire interest and illustrate how NHS librarians and knowledge specialists can use knowledge management to help the NHS be more effective and efficient.
We recommend these key resources:
Knowledge Management Framework Set of quick reference postcards
Before Action Review
Peer Assist
After Action Review
Collaboration
Knowledge Harvesting
Knowledge Assets
Retrospect
Final report and model from the Knowledge for Healthcare Leadership Programme Project Group Two, 2017. A model to encourage library and knowledge team
involvement in developing ways to capture, store and
share knowledge about best practice and innovation for an
organisation.
Knowledge management tools and techniques: helping you access the right knowledge at the right time. Improvement and Development Agency for Local Government, 2008
Connecting People to People
Connecting People to Knowledge / the Evidence Base
Connecting People to Best Practice
Helping People Keep Up to Date
Sharing Learning
Connecting People to Corporate Knowledge
Collegiate Working
| Connecting people to people
Key activities: Knowledge sharing – to spread the learning | Supporting innovation | Promoting actionable knowledge tools | Helping colleagues share ideas, question and learn |
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| KM Activities, Tools & Techniques | Case Studies |
| Supporting networks, collaboration spaces & Communities of practice | Healthcare professions forums – intranet chat rooms |
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Connecting people to knowledge/ the evidence base Key activities: Using knowledge to inform healthcare policy | Knowledge sharing – to spread the learning | Supporting innovation | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools | Signposting to services and knowledge |
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| KM Activities, Tools & Techniques | Case Studies |
| Providing access to tailored information products | KnowledgeShare
Smartphone Apps and access to Key clinical information Armed Forces Champions Resource |
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Connecting people to best practice Key activities: Using knowledge to inform healthcare policy | Knowledge sharing – to spread the learning | Embedding best evidence into practice | Supporting innovation | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools |
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| KM Activities, Tools & Techniques | Case Studies |
| Lessons learned
Knowledge Capture (content coming soon) Sharing knowledge through communities of practice |
Innovation forum |
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Helping people to keep up to date Key activities: Using knowledge to inform healthcare policy | Horizon scanning; keeping staff up to date | Meeting the information needs of staff | Meeting the information needs of patients | Promoting actionable knowledge tools |
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| KM Activities, Tools & Techniques | Case Studies |
| Horizon scanning | ELHT Evidence Hub – online portal |
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Sharing Learning Key activities: Making implicit knowledge explicit | Knowledge sharing – to spread the learning | Supporting innovation | Promoting actionable knowledge tools |
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| KM Activities, Tools & Techniques | Case Studies |
| Facilitating action learning sets
Implementing techniques to learn from experience: |
Leavers toolkit – knowledge retention & transfer |
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Connecting People to Corporate Knowledge Key activities: Developing an organisational memory | Promoting actionable knowledge tools | Collating and enabling shared access to directories, policies, guidance and protocols |
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| KM Activities, Tools & Techniques | Case Studies |
| Mapping knowledge assets | Clinical guidelines
Obstetrics & Gynaecology Database |
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Collegiate Working Key activities: Supporting innovation |
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| KM Activities, Tools & Techniques | Case Studies |
| Contributing local information to national electronic resources | Institutional Repository |
KM Goals From Knowledge for healthcare – a development framework