Generic Questionnaire

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Value and Impact Toolkit > KfH Impact Tools >Generic Questionairre


We strongly encourage Library and Knowledge services to make use if this short questionnaire aimed at collecting impact data from health libraries.

The questionnaire is used by LKS staff as a standard way of obtaining data from customers following the use of one of the Library’s services or resources.

The questions are available below and can be used either as a hard copy survey or as an electronic survey using a tool such as SurveyMonkey:

PDF version
Word version

If you are using the BOS survey system please we can supply a copy of the survey to upload into the system.  Please e-mail to request this.

If you are using the paid version of SurveyMonkey we can supply a copy of this survey to save the time of recreating in your own system.  Please e-mail Jenny Turner to request this:

It is envisaged the questionnaire is used in two ways:

1) As a generic survey of customers which might be sent to all customers / a subgroup of customers on a regular basis (eg: annually)

2) As a targeted survey of the impact of a specific service (eg: a literature search or information skills training)

The questionnaire has been kept deliberately generic to be applicable to a wide range of situations and uses.  Therefore if LKS are seeking feedback for a specific instance then a covering e-mail might be used specifying the incident about which feedback is sought.  (EG: We recently provided you with a literature search on XXX… we would be interested to know how you used the resulting evidence)

As we are keen to ensure comparability across LKS we would request that you do not change the core questions when using the survey locally.  Additional questions can be added to these core for local use.  For example, you may also wish to request name and e-mail address if you plan to follow up with case studies or interview requests.

The questionnaire was developed by the Value and Impact Task and Finish Group from the Quality Work Stream of the Knowledge for Healthcare programme and has been piloted on a range of library services.

Further guidance on using the tools

Frequently asked questions

For more on how the questionnaire was developed view the blog

We welcome comments and feedback.  Please do not hesitate to contact us