Updated guidance from your NHS Copyright First Responders!

With the arrival of the new CLA Licence Plus for the NHS in England in April, and new recruits to the Copyright First Responders’ Group, we’ve taken the opportunity to review and refresh the guidance we provide for healthcare library staff at http://www.libraryservices.nhs.uk/forlibrarystaff/information/nhs_copyright.html.

The actual changes to the Licence are small – hospice staff are now covered, we may now place bulletins containing journal article/database abstracts on our websites, and we have a new supplier of Copyright Fee Paid articles (Reprints Desk) alongside the existing ones (BL and the RSM Library). But we’ve been through all the guidance with fresh eyes, to see where we might make things clearer or present information differently.

The updated resources include:

We have also made a slight modification to the good practice guidelines for current awareness services, in the section on IPR and copyright.

If you haven’t looked at these resources for a while, do consider finding time to do so. And if you have a copyright query, you know where we are! nhscopyrightqueries@libraryservices.nhs.uk

Helen Bingham
Head of Knowledge Services and Technology Enhanced Learning (South)

The Sustainability and Evidence Mobilisation (STEM)Club

Background:

The STEMClub is an informal group of NHS and public health colleagues working cooperatively to support the mobilisation of evidence at the system-wide level in the north east of England.

We are trying to achieve this aim in two ways:

    • By making links to system-level work streams within the North East and Cumbria Partnership, and potentially beyond.
    • By providing both virtual and real, in person, opportunities to connect as a group and understand who is working on what, making effective use of our collective knowledge and insights.

The founding members of STEMClub have been enthused by the level of interest and commitment among colleagues from commissioning, public health and library and knowledge services (LKS) to a collaborative, system-wide approach.

Work to date:

The working model so far has been to identify work streams within the Sustainability and Transformation Partnership (STP) with an evidence need and match these to NHS library and knowledge services (LKS) staff who have volunteered to support with evidence searches. LKS staff are currently supporting work in the following areas:

    • Development of a frailty framework
    • Maternal choice in perinatal care
    • Mental health

There have also been two community-of-practice events attended by colleagues from across the NHS. The main themes emerging from these events are:

    • This is a bottom up “movement” which needs to be led by its members.
    • It needs input from policy-makers, decision-makers to help members to understand the priorities and shape the offer.
    • The Club offer needs to be defined and articulated
    • The question of “how to sustain momentum and keep moving forward?” is a recurring theme.

What will success look like?

There is evidence to show that commissioners are currently ad hoc users of research evidence and that interventions tried so far to improve uptake and use of research have had little or no impact. The ambition of STEMClub is to change the NHS decision-making culture:

At every decision-making table, there will be someone with the skills, experience and knowledge to ensure that decisions are informed by relevant evidence.

What are the next steps?

    • Club members need to broaden the network and work more closely with colleagues from the AHSN and other academic partners.
    • Most of the resource and expertise required to achieve the aims of STEMClub will be in kind. In order to reach out to more work-streams, we need to scale up the activity and make it sustainable. This may require funding.
    • There will be a need for coordination of activity and some infrastructure to support the sharing of evidence and searches. This is being explored currently.
    • NHS LKS staff are going through additional skills development to support this work and ongoing development will be required. Opportunities for mentoring support will also be explored.

 

Shona Haining Head of Research & Evidence North of England Commissioning Support s.haining@nhs.net

Tom Hall Director of Public Health, South Tyneside tom.hall@southtyneside.gov.uk

Mark Lambert Consultant in Specialised Services Public Health (North East and Cumbria) mark.lambert2@nhs.net

Joanne Naughton Library and Knowledge Services Development Manager, HEE joanne.naughton@hee.nhs.uk

David Stewart Director of Health Library and Knowledge Services, North, HEE david.stewart@hee.nhs.uk

Paul Wilson Senior Research Fellow, Manchester University paul.wilson@manchester.ac.uk

Digital knowledge resource discovery and delivery infrastructure for the NHS in England: outcomes of work with Ken Chad Consulting

The background

One of the key ways to drive delivery of the Knowledge for Healthcare vision is by ensuring the healthcare workforce has quick and easy access to relevant digital knowledge and evidence resources at the point of need. This is the focus of the Resource Discovery work stream.

HEE and NICE (and their predecessor organisations) have provided the same basic digital resource access infrastructure – comprising HDAS search, a national Link Resolver/Knowledge Base and OpenAthens authentication – for many years. There are also multiple library management systems in use across the country, and an increasing number of locally-implemented discovery systems.  With changing user preferences and expectations, shifting digital and publishing environments, advances in technology, and ever present financial scrutiny, there was a clear need to review – and potential to modernise and streamline – the infrastructure.

We had already collected information and opinion about the LMS and discovery systems in place and about products on the market, with desk research undertaken on behalf of HEE by Catherine Micklethwaite (Library Service Manager at Torbay & South Devon NHS Trust). This made a significant contribution to our understanding of the status quo and possible future options, but the sheer complexity of the operational landscape means there was no obvious single way forward.  The audit of NHS library services previously undertaken by Ciber Research Ltd had recommended ‘a national discovery engine’ and ‘a single national LMS’ but we felt these recommendations needed further scrutiny. We decided some external expert input would help us to crystallise our goals and articulate our strategy, and following a tendering process, selected Ken Chad Consulting to provide this.

The approach

Ken’s approach was to facilitate a series of five stakeholder workshops. We invited a mix of librarians to participate, including those working in strategic/resource management roles in HEE and NICE, and those managing services/resources and supporting staff at local level in healthcare settings and so close to end-user needs (see below for a list of participants).

Each workshop had a different focus:

  1. The situation ‘as is’: what do we and our systems currently do, why and what are the pain points?
  2. Strategy: given the context, our customers, the competition and our capabilities, what is it that we should focus on achieving, by when?
  3. Jobs to be done: what jobs do our customers need to get done? What problems do they need to solve?
  4. Value propositions: what are the value propositions (benefits) our system(s) can provide? Can our customers get these elsewhere?
  5. Keep, stop, add: given all the above, what do we and our systems need to keep doing, stop doing and start doing?

The outcomes

The workshops generated a lot of discussion and debate, information and insight. Amongst the conclusions to emerge are that:

  • The goal should be ‘to provide NHS staff with a single national gateway to their trusted library and knowledge service, connecting them seamlessly to quality resources, services and support, tailored to their needs’.
  • The two most critical drivers are to provide end users with a better experience, and to reduce the complexity of the existing fragmented infrastructure, which is contributing both to deficiencies in user experience and high maintenance costs.
  • Our initial focus should be on end-user (non-expert) discovery and access to local and national resources. HDAS and native interfaces are for the most part meeting the needs of advanced/expert searchers.
  • We should invest in a single national discovery system, with an integrated knowledge base/link resolver, end-user article requesting and a library staff interface for mediated document sourcing and supply.
  • Although a single national LMS is not realistic in the short or medium term, we should plan to transition from legacy library management systems, to fewer, more modern systems which would use the discovery layer of the national discovery system.

Next steps

The HEE Resource Discovery workstream leads have developed a plan of work to take forward these recommendations. If you would like more information, or are interested in being involved, please contact any of the following HEE staff:

London and KSS: Lucy Reid, Helene Gorring

Midlands and East: Richard Bridgen

North: Dominic Gilroy

South: Helen Bingham, Jenny Toller

Workshop participants

Helen Alper, Kaye Bagshaw, Helen Bingham, Igor Brbre, Sue Lacey Bryant, Richard Bridgen, Ruth Carlyle, Alan Fricker, Dominic Gilroy, Helene Gorring, Natasha Howard, Celestine Johnston, Sarah Maddock, Catherine Micklethwaite, Tracey Pratchett, Lucy Reid, Marion Spring, Jenny Toller, Fran Wilkie, Helen Williams.