Preview of the new Quality and Improvement Outcomes

We are pleased to provide a preview of the six new Quality and Improvement Outcomes (the Outcomes) for NHS library and knowledge services.

Development of these Outcomes has been based on the findings, feedback and learning from the pilot of the previously called Quality Improvement Standards carried out during 2018.

The new Outcomes will be going to the Health Education England Knowledge for Healthcare Board at the end of April for final approval. Launch of the Outcomes is expected to follow at the beginning of May 2019.

The six draft outcomes are:

1. All NHS organisations enable their workforce to freely access proactive library and knowledge services that meet organisational priorities within the framework of Knowledge for Healthcare.

2. All NHS decision making is underpinned by high quality evidence and knowledge mobilised by skilled library and knowledge specialists.

3. Library and knowledge specialists identify the knowledge and evidence needs of the workforce in order to deliver effective and proactive services.

4. All NHS organisations receive library and knowledge services provided by teams with the right skill mix to deliver on organisational and Knowledge for Healthcare priorities.

5. Library and knowledge specialists improve the quality of library and knowledge services using evidence from research, innovation and good practice.

6. Library and knowledge specialists demonstrate that their services make a positive impact on healthcare.

Each outcome will be underpinned with a defined scope and a self-evaluation model to support service improvement and development.

Following the launch, the first 12 months will require organisations to collect evidence and self-evaluate to establish a baseline against the new Outcomes.

Support for the launch and implementation of the Outcomes is being planned. It will include documentation, FAQs and a series of national webinars along with regional support through your networks.

The first webinar will provide an introduction to the new Outcomes. Please make a note of the dates, for your diaries, of the sessions for this webinar:

  • 14th May – afternoon
  • 15th May – afternoon
  • 20th May – afternoon
  • 21st May – afternoon

More details about registration and timings for the webinars will be available soon.

Briefings and communications are also being planned with senior managers across NHS organisations.

If you have any questions please do add a comment on the blog or send through to your regional contact below:

Clare Edwards, Deputy Head Library and Knowledge Services and Technology Enhanced Learning, Midlands and East

Linda Ferguson (until 30 June 2019) Deputy Director of Health Library and Knowledge Services, North

Dominic Gilroy Library and Knowledge Services Manager: Y&H, North

Lucy Reid Deputy Head Library and Knowledge Services and Technology Enhanced Learning, London and Kent Surrey and Sussex

Emma Ramstead Library and Knowledge Services Development Lead, London and Kent Surrey and Sussex

Sue Robertson Knowledge Services Development Lead, South

Invitation to publish your innovations and good practice work

Perceptive colleagues will have realised that there has been no call for Sally Hernando Innovation Award applications during 2019. The reason for this is HEE Library Leads are keen to focus on the dissemination, spread, and uptake of innovations and good practice into the wider profession.

To this end we have worked in partnership with the Library and Information Research Group (LIRG) to agree a themed issue in the Library and Information Research Journal on innovation and good practice from healthcare libraries serving the NHS.

In order to help build skills and confidence around writing for publication, and thereby to improve the likelihood of papers being accepted, HEE has commissioned LIRG to provide two webinars to support NHS Library and Knowledge staff interested in contributing to this issue. The session will be delivered by experienced LIRG staff and will focus to building confidence and developing skills through peer review.

If you have an example of good practice or innovation which you would like to publish in this themed issues we would be keen to hear from you.

You are invited to complete an expressions of interest form and return by Friday 12th April 2019. Authors whose entries are accepted for the next step of the process will be expected to attend both of the two writing for publication webinars. These will be held:

  • 23rd May 2019
  • 11th July 2019

We expect the deadline for the final submission of articles to be around the end of August 2019.

We encourage you to consider taking this first step to getting your work published.

Clare Edwards, Deputy Head of Library and Knowledge Services and Technology Enhanced Learning, HEE Midlands and East

Dominic Gilroy, NHS LKS Development Manager, Yorkshire and the Humber

Can you find out the longer-term impact of the “Making LKS Business Critical” Workshops?

This was the challenge set for the Knowledge for Healthare Continuing Professional Development (CPD) Group. Anne Gray delivered Making LKS Business Critical workshops between January 2017 and Spring 2018 and 148 people attended. This was a perfect opportunity to test the Impact Evaluation Form developed by the group in 2017.

The Evaluation Form was adapted into an online survey and sent to all particpants. 29% responded and here are some of the key findings:

Word cloud of summarised general feedback
  • 87% of respondents said that the information, knowledge or skills gained have led, or might lead, to improving service delivery to customers.  Over 60% respondents said that personal or professional development and sharing information with, or advising , other staff or colleagues were gained.
  • 68% respondents said they gained new knowledge and 58% considered that the information, knowledge or skills gained had generated new ideas.
  • 53% respondents stated that the training had impacted by contributing to service development and delivery and 5% indicated that the training had an impact by saving money or contributed to financial effectiveness
  • Of those that had not used the skills or knowledge from the session 26% said they will probably use it in the future.  16% cited lack of time/capacity, 11% stated that the session did not meet their expectations.
  • Replies to the question What have you done differently as a result of attending this event? were grouped into the following themes:  Approach to searches, outlook about handling this type of enquiry, approach to presenting search information, use of specific resources, skill development and confidence in approaching senior management. 

            “I am more confident in offering and providing this service to the members of  the Trust’s board”

  • When asked about the impact upon service or service users, responses included greater consideration of business objectives, improved quality of service and saving users’ time.  A couple of responses were very specific:

     “In the recent organisational change, I managed to get recognition of the chartered librarian as a job profile and ensure me a role with my teams for the next 3 years.”

     “I was able to do an evidence search for a manager in the Trust shortly after attending the course. I was able to expand the search beyond the usual HDAS which led me to find more pertinent results. I regularly use the additional sources in searches now”

  • Respondents were asked to describe any ideas or work undertaken to consider the specific objective of the course – to generate ideas or work for collaborative resources to support LKS knowledge services to NHS Managers/Commissioners.  10 respondents said they had undertaken work or had ideas and these ranged from working collaboratively with other services to provide a business critical information service to more shared evidence bulletins.

Seeking the longer term impact of training is not always straight-forward – the reponse rate is often low as people have moved roles or are facing a change in cirucmstances since attending the workshop and at least one respondent had difficulty completing the longer term impact evaluation as they felt too much time had lapsed between taking the workshop and completing the evaluation. However, the responses that we did receive showed that some respondents welcomed the opportunity to re-visit the workshop materials and that significant developments had resulted from using the newly acquired skills and knowledge. Click below to download the full evaluation responses:

The CPD Group would like to express thanks to Anne for using her workshops as a”guinea pig” for the impact evaluation and to all of those who took the time to complete the survey.

Don’t forget that the full Development Needs Analysis consultation will begin in the Autumn this year. This will be your opportunity to say what skills and knowledge devevelopment you need for your role now and in the future. Start planning now by taking a look at the Health Professional Knowledge and Skills Base (PKSB) to help you spot any gaps.

On behalf of the CPD Group