Category Archives: Quality and Impact

Impact Case Studies Update

Peer reviewed Impact Case Studies developed by healthcare library and knowledge specialists, are now displayed on this blog page. Please note the former database is no longer functional and will not be updated.

The latest case studies added this month are:

A reminder that you can submit your own case studies here. They will be reviewed by the regional quality teams prior to being added to the listing.

Dominic Gilroy
NHS LKS Development Manager, Yorkshire and the Humber

Specialist Librarians Study Day

Know your worth….

…this was the message taken away by around 50 librarians from the Specialist Librarians Study Day held in London on 12th March 2019. Funded by Health Education England the day saw a variety of elements intended to provide attendees with a set of tools and tips to help manage some of the emotional aspects of working as a librarian in healthcare.

Emotional impact

Understanding and coping with the emotional impact of working as a librarian within healthcare was a recurring theme for the day. A sample Schwartz round led by June White allowed participants to share stories of difficult and uplifting experiences in a safe setting, and provided further areas for further thought about how to manage what can be traumatic aspects of our role. Effective support mechanisms, and the need for an outlet (such as Schwartz Rounds) for the sometimes emotionally hard hitting aspects of our roles was highlighted.

This was further explored during Amanda Stearn’s hour long exploration of tools to promote emotional resilience. Pulling together tools from the CBT (Cognitive Behavioural Therapy) based Penn Resilience Programme, we were taken on a whistle stop tour of six strategies to build resilience including the intriguing concept of active hope. Unfortunately the looming spectre of our excellent lunch meant that there was no time for more than an overview of the strategies, and perhaps time to explore one or two of the techniques in more detail would have enhanced this part of the day. It’s a wellworn expression, but from both of these sessions I took away the assertion that “I am enough”.

Who are you and why are you here?

The second clear theme of the day for this attendee was that of answering the question oft posed to librarians- “Who are you and why are you here?” with a panel of four librarians sharing their ways of answering the question, Pip Divall leading a workload prioritising discussion, and Jo Walley encouraging attendees to develop and deliver elevator pitches.

The panel of librarians in embedded roles (Lisa Burscheidt, Tom Kelly, Erica Rae, and Kevin Burgoyne) was, for this new Clinical Librarian, reassuring. Reassuring to learn that even experienced embedded librarians recognise the issues of advocating for the benefits librarians bring in healthcare settings. Key learning points were around developing relationships with clinicians, recognising and developing library champions, focussing on what we can do for them and then delivering, and (my favourite) knowing your worth.

Pip Divall’s section of the programme focussed on prioritising your workload, taking a different spin on this most difficult of areas. Presenting us with a series of scenarios from her own experience, we were invited to discuss how we might have responded to the specific demands set out. Again, I took away the need to know your worth as a librarian, to value your contribution and be able to articulate that in your workplace.

The final part of the day was devoted to developing an elevator pitch. This was a natural culmination to the day’s topics, as Jo Walley asked us to focus on our unique contribution to our workplace and how we embed it into practice. We each developed a pitch and delivered it to someone we’d not met before, also giving and receiving feedback. This felt like a tangible solution to the problem of “Who are you and why are you here?” Having a considered, practised, and (very importantly) brief answer to this question is a means of enhancing confidence in advocating for the contributing we’re able to make to healthcare.

Summing up the day, I’d describe it as an empowering experience, reassuring and challenging in equal measures, with enough take away messages and actions to keep me moving forward for quite a while. I am enough, and I know my worth!

Lisa Mason
Clinical Librarian
William Harvey Library
George Eliot Hospital NHS Trust

Preview of the new Quality and Improvement Outcomes

We are pleased to provide a preview of the six new Quality and Improvement Outcomes (the Outcomes) for NHS library and knowledge services.

Development of these Outcomes has been based on the findings, feedback and learning from the pilot of the previously called Quality Improvement Standards carried out during 2018.

The new Outcomes will be going to the Health Education England Knowledge for Healthcare Board at the end of April for final approval. Launch of the Outcomes is expected to follow at the beginning of May 2019.

The six draft outcomes are:

1. All NHS organisations enable their workforce to freely access proactive library and knowledge services that meet organisational priorities within the framework of Knowledge for Healthcare.

2. All NHS decision making is underpinned by high quality evidence and knowledge mobilised by skilled library and knowledge specialists.

3. Library and knowledge specialists identify the knowledge and evidence needs of the workforce in order to deliver effective and proactive services.

4. All NHS organisations receive library and knowledge services provided by teams with the right skill mix to deliver on organisational and Knowledge for Healthcare priorities.

5. Library and knowledge specialists improve the quality of library and knowledge services using evidence from research, innovation and good practice.

6. Library and knowledge specialists demonstrate that their services make a positive impact on healthcare.

Each outcome will be underpinned with a defined scope and a self-evaluation model to support service improvement and development.

Following the launch, the first 12 months will require organisations to collect evidence and self-evaluate to establish a baseline against the new Outcomes.

Support for the launch and implementation of the Outcomes is being planned. It will include documentation, FAQs and a series of national webinars along with regional support through your networks.

The first webinar will provide an introduction to the new Outcomes. Please make a note of the dates, for your diaries, of the sessions for this webinar:

  • 14th May – afternoon
  • 15th May – afternoon
  • 20th May – afternoon
  • 21st May – afternoon

More details about registration and timings for the webinars will be available soon.

Briefings and communications are also being planned with senior managers across NHS organisations.

If you have any questions please do add a comment on the blog or send through to your regional contact below:

Clare Edwards, Deputy Head Library and Knowledge Services and Technology Enhanced Learning, Midlands and East

Linda Ferguson (until 30 June 2019) Deputy Director of Health Library and Knowledge Services, North

Dominic Gilroy Library and Knowledge Services Manager: Y&H, North

Lucy Reid Deputy Head Library and Knowledge Services and Technology Enhanced Learning, London and Kent Surrey and Sussex

Emma Ramstead Library and Knowledge Services Development Lead, London and Kent Surrey and Sussex

Sue Robertson Knowledge Services Development Lead, South