Category Archives: Quality and Impact

Evaluating Health Information Week 2019 (#HIW2019)

Health Information Week takes place between 1st-7th July 2019. So, what impact do you want your contribution to make?

We all know it’s important to evaluate impact, to show what benefit there is from putting time and resources into an event like #HIW2019. However, #HIW2019 hasn’t happened yet – so why are we thinking about evaluating it now? It’s really important to think about what you want your contribution to #HIW2019 to achieve now, so you can plan how you will collect the data to assess whether you have successfully achieved the impact you were planning for. Perhaps you want to encourage a behaviour change by highlighting ways to have a healthy lifestyle or encourage people to take up a particular call to action?  Identifying the impact you want your information to have early on, and how you will measure it, will make it much easier to demonstrate the value of investing the time and resources involved.

Some of the data you might want to collect:

  • Numbers: How many people attended your event(s)? How many took up free health checks (weight, blood pressure, etc.)? How many took leaflets, asked questions, or made health pledges? How many people interacted with your social media posts? Did service use change? Did any local newspapers or other media report on your event?
  • Qualitative data: What impact do patients and members of the public say #HIW2019 had for them? What did they learn? What questions did they ask? What impact do colleagues and contacts from your own and other organisations describe from #HIW2019 ? Are they willing to provide quotes?
  • Photos: Photos of your event or display can give the feel of your event in a way that words can’t (although do bear in mind the need for appropriate consent when taking photos)
  • Other information: What worked well? Which contacts have you made within your own or other organisations? What has happened as a result? What would you do differently next time?
  • The #HIW2018 evaluation also gives some examples of the types of information and data you could collect.

There’s a number of ways you can collect data and share your #HIW2019 evaluations:

  • Postcards for attendees ask key questions to assess the impact of your promotional activity; what the person gained from attending your event; and how it will help them. It also asks if they would be willing to be interviewed in more detail, which would give rich qualitative impact data.
  • Postcards for organisers ask key questions to assess impact in terms of uptake of resources, social media traffic, service use, and improved partnership working.
  • The case study template provides a different format to record the immediate and longer term impact of your #HIW2019 activity.
  • If you prefer, you can submit these details through a national survey which will be available after #HIW2019 .
  • Written reports, blog posts, posters, postcards, items in your organisational newsletters, and case vignettes are also good ways to share the impact of #HIW2019 .
  • If your #HIW2019 activity meets the guidelines, why not submit an impact case study to Knowledge for Healthcare (NHS libraries)? Templates and guidelines are at https://kfh.libraryservices.nhs.uk/value-and-impact-toolkit/kfh-impact-tools/case-study-templates/

However you choose to evaluate #HIW2019 , please share it with the national team at healthinfoweek@gmail.com or via the survey. We will collate all the information, so learning can be shared nationally and everybody working with information for patients and the public can benefit from your work!

Updated 4 June 2019

Impact Case Studies Update

Peer reviewed Impact Case Studies developed by healthcare library and knowledge specialists, are now displayed on this blog page. Please note the former database is no longer functional and will not be updated.

The latest case studies added this month are:

A reminder that you can submit your own case studies here. They will be reviewed by the regional quality teams prior to being added to the listing.

Dominic Gilroy
NHS LKS Development Manager, Yorkshire and the Humber

Specialist Librarians Study Day

Know your worth….

…this was the message taken away by around 50 librarians from the Specialist Librarians Study Day held in London on 12th March 2019. Funded by Health Education England the day saw a variety of elements intended to provide attendees with a set of tools and tips to help manage some of the emotional aspects of working as a librarian in healthcare.

Emotional impact

Understanding and coping with the emotional impact of working as a librarian within healthcare was a recurring theme for the day. A sample Schwartz round led by June White allowed participants to share stories of difficult and uplifting experiences in a safe setting, and provided further areas for further thought about how to manage what can be traumatic aspects of our role. Effective support mechanisms, and the need for an outlet (such as Schwartz Rounds) for the sometimes emotionally hard hitting aspects of our roles was highlighted.

This was further explored during Amanda Stearn’s hour long exploration of tools to promote emotional resilience. Pulling together tools from the CBT (Cognitive Behavioural Therapy) based Penn Resilience Programme, we were taken on a whistle stop tour of six strategies to build resilience including the intriguing concept of active hope. Unfortunately the looming spectre of our excellent lunch meant that there was no time for more than an overview of the strategies, and perhaps time to explore one or two of the techniques in more detail would have enhanced this part of the day. It’s a wellworn expression, but from both of these sessions I took away the assertion that “I am enough”.

Who are you and why are you here?

The second clear theme of the day for this attendee was that of answering the question oft posed to librarians- “Who are you and why are you here?” with a panel of four librarians sharing their ways of answering the question, Pip Divall leading a workload prioritising discussion, and Jo Walley encouraging attendees to develop and deliver elevator pitches.

The panel of librarians in embedded roles (Lisa Burscheidt, Tom Kelly, Erica Rae, and Kevin Burgoyne) was, for this new Clinical Librarian, reassuring. Reassuring to learn that even experienced embedded librarians recognise the issues of advocating for the benefits librarians bring in healthcare settings. Key learning points were around developing relationships with clinicians, recognising and developing library champions, focussing on what we can do for them and then delivering, and (my favourite) knowing your worth.

Pip Divall’s section of the programme focussed on prioritising your workload, taking a different spin on this most difficult of areas. Presenting us with a series of scenarios from her own experience, we were invited to discuss how we might have responded to the specific demands set out. Again, I took away the need to know your worth as a librarian, to value your contribution and be able to articulate that in your workplace.

The final part of the day was devoted to developing an elevator pitch. This was a natural culmination to the day’s topics, as Jo Walley asked us to focus on our unique contribution to our workplace and how we embed it into practice. We each developed a pitch and delivered it to someone we’d not met before, also giving and receiving feedback. This felt like a tangible solution to the problem of “Who are you and why are you here?” Having a considered, practised, and (very importantly) brief answer to this question is a means of enhancing confidence in advocating for the contributing we’re able to make to healthcare.

Summing up the day, I’d describe it as an empowering experience, reassuring and challenging in equal measures, with enough take away messages and actions to keep me moving forward for quite a while. I am enough, and I know my worth!

Lisa Mason
Clinical Librarian
William Harvey Library
George Eliot Hospital NHS Trust