Category Archives: Quality and Impact

Innovation Awards

The Sally Hernando Innovation Awards were introduced in 2011.  They are awarded every two years. 

NHS KLS staff are natural innovators. They constantly improve their products and services to enable NHS staff and learners to provide excellent healthcare.  

HEE recognises knowledge and library services (KLS) innovation and innovators through these awards.

Sally Hernando (1957 to 2010) was the Head of Knowledge Management and E-learning at the former NHS South West.   She led on many innovative national developments and played a key role in enabling KLS staff to realise their full potential. 

Defining innovation 

Innovation is a “novel” way of providing a service or a product which has not been seen before in NHS knowledge and library services.

For the awards, HEE is interested in new ideas rather than local adoption of best practice from elsewhere within the NHS. We like to see innovations that 

  • are implemented and evaluated in terms of success and impact  
  • are easily replicated or adapted for use in other knowledge and library services 
  • offer “quick wins” in terms of investment of time, finances and other resources 
  • have a broad appeal that addresses a widespread need or requirement  

Judging the Sally Hernando Innovation Awards  

  • From a shortlist of 10 entriesMaria J. Grant (Editor-in-Chief of CILIP’s Health Libraries Group Health Information & Libraries Journal) chooses the 3 winners
  • The winning innovations will be of interest to the wider profession and have an actual or potential organisational benefit. 
  • The winners receive a funded place at Health Libraries Group (or equivalent) conference to promote their innovations. 

 The Sally Hernando Innovation Awards winners 

Summary of entries  Number of entries  Number judged innovations 
2018 summary  26  17 
2017 summary  42  30 




What makes a good impact case study?

What is this resource?

This resource has been created in response to the demand from colleagues who have experienced difficulties in putting together a good impact case study.

The resource consists of:

  1. series of examples of impact case studies
  2. the checklist used by our regional impact reviewers
  3. an audio-video file exploring each case study in turn
How to use the resource

We recommend that you first download the example impact case studies and the review form and work through the case studies yourself using the checklist.

For each case study determine whether you think it meets the three core criteria and the additional criteria identified on the checklist.

Then view the presentation and compare our views to your findings.




Day 16 – What to expect from HEE

In the lead up to the self-assessment deadline (30th June 2020) HEE LKSL will help prepare services through the webinars and documentation we have already provided.

We will aim to provide additional assistance in response to local requirements and answer any questions which you might have about your services.

From July to October 2020 the regional LKS Leads teams will be working on validating your self evaluation and consistency checking our validations to ensure they are as equitable as possible.  Each self evaluation will be reviewed by two LKSL colleagues with access to an adjudicator if agreement cannot be reached.  You can view the flowchart for the process here.

Calibration 2020 will take place in November.  This will involve the senior LKS Leads and again ensure equity and consistency.

Finally in November/December 2020 you will receive the report back to the organisation reflecting your validated levels.

The template is available here so that you can see what to expect.

During 2021 we will offer further guidance on Action Planning and next steps

Download and view the presentation, click once to reveal and again to find out more